Just for fun, I ran a usage report on our Wildfire server over the weekend. Using the archiving feature in Wildfire Enterprise, I logged how many conversations each Jive employee has participated in since we turned on stats tracking at the end of May last year. We use the light-weight archiving mode, which only records metadata about each conversation and not the actual messages being sent back and forth. Organizations subject to compliance requirements can also turn on full message archiving.
A conversation is defined as the string of messages sent back and forth without a significant time gap (15 minutes by default). The top ten users are as follows:
Name | Conversation Count |
|---|---|
Matt T | 8,198 |
Megan R | 6,038 |
Derek D | 5,676 |
Bill L | 5,433 |
Kerry L | 4,898 |
Sarah D | 4,613 |
Sam L | 4,488 |
Kelly P | 4,242 |
Greg U | 3,687 |
Scott C | 3,661 |
Yes, I'm totally addicted to IM, with an average of about 47 conversations every business day. The rest of the company isn't far behind, with almost everyone else not in the top ten falling between two to three thousand conversations. It represents a staggering amount of email that we didn't have to send, as we've found that each IM conversation can represent several emails (getting a question answered over email can take several messages back and forth). That also means we've saved a lot of time, which means we've all worked more efficiently. We already think "email is the new snail mail" here at Jive. How does your company use IM?
Comments
This post has 3 comments. We encourage you to please post your own!
wroot
Jan 30, 2007 at 9:18:28 AM
we use IM massively too, though i cant give you any stats:) yes, it saves a lot of time and "nerves", when you send an email and waaait "will i get answer? will i get it soon? is he at work anyway?". With IM you are obligated to answer quickly, even if you can only say "i'm busy right now". Or you can see Away presence and ask someone else, who is available at the moment. But i still use the phone when the conversation could be long and it would take longer to type than to call.
And sometimes i just want to hear a voice of alive person, not only letters and smileys:)
bill
Jan 30, 2007 at 2:35:26 PM
What I think is really interesting about this stat is that it shows who is most central to everyone in our organization. My bet is that most people don't send IMs at the rate that Matt does, but we're probably not far off. Given that, this graph really shows which people at Jive interact with a high number of colleagues.
Cool stuff.
--Bill
wroot
Jan 31, 2007 at 9:02:39 AM
hm, i think i would be in a top list as one of the IT guys here
speaking about centralization