Support

As you may have noticed, we have moved the Clearspace projects within JIRA in-house. The reason for this is to integrate our issue tracking into many of our other internal applications that help with development. While having JIRA publicly available has been a perk we have been able to offer, the primary purpose of JIRA has, and continues to be, a location for the developers to track the work they are doing, and what is going on.

Support will still be providing you with JIRA ID's. If you ever want to know the status of an issue, just contact support, and we will gladly provide you a status update.

As many of you have already noticed our Jive Integrated support instance on jivesoftware.com/jive has joined the developer community on our Jive Community ClearspaceX instance at http://www.jivesoftware.com/community. Through user feedback, we re-integrated the supportand developercommunities within a single site to improve your experience. You should now have much less trouble deciding where to post--depending on whether the question is a developer related question or a support related question all on the same instance. For users of our old instance, all information from our old site was migrated to this new location.

With this move not only comes a better user interface and integrated user community but also provides Jive Support with the ability to create periodic blog posts. Jive Support Engineers will be blogging on best practices we use ourselves when troubleshooting or improving our products' environments. Please let us know if

there is anything in particular you want to know more about!

Thanks,

Kevin Williams

Jive Support Manager