Jive SBS Syndication Feed

U.S. Congressional Staffers Are Jiving

communities@jivesoftware.com — Thu, 17 Sep 2009 22:05:23 GMT

This morning the National Journal Group launched 3121, which is powered by Jive. 3121 is a very ambitious project in the public sector – a networking tool designed exclusively for congressional members and staff to help make the legislative process more effective and efficient. Hill staffers can locate and collaborate with colleagues and create personalized news filters using Jive's secure platform.

This news just adds to Jive's momentum in providing secure social solutions for government agencies. Jive SBS already serves as the social collaboration platform at a number of high profile U.S. government projects including the A-Space program, Military Homefront, NASA, and Air Force Medical Service Knowledge Exchange.

My favorite statement about the launch comes from Chris Contakes, chief technology officer of National Journal Group:

"We had two key requirements for the 3121 system: it had to break down the silos that exist between staffers, offices, and chambers, and it had to be secure. Jive is already the Social Business Software standard for several federal departments, and it has an excellent security track record within the U.S. intelligence community. We believe Jive is an excellent choice to help staffers reach new levels of collaboration and cooperation on key legislation."

You can read more about it in Jive's press release on the launch news.

Help Jive Help You

communities@jivesoftware.com — Thu, 09 Jul 2009 15:31:58 GMT

Jive Users,

Bob Brown, SVP of Client Services at Jive, nice to meet you virtually if I haven’t done so in person. I am responsible for all of the post sales functions at Jive (Services, Support, Hosting, Education, Alliances).

I wanted to reach out and ask for your assistance with the quality of the Support we provide for you. One of our top priorities within Support is to have as many of our cases to be shared publicly as possible. This has many benefits for you and Jive. Just to share a few:

Have questions answered faster by the community itself
Increase context around issues
Discover potential work arounds or alternatives others have implemented
Connect with your peers to share knowledge, experience, lessons learned around specific issues

We will take all the necessary steps to ensure privacy, anonymity, etc so that the content that is helpful is shared and the sensitive information kept that way. If there is information that you would like taken out of your case in order to make it public, just let the Support Engineer know. If you decide that you would like a public case to be changed to private, it’s simply the change of a button.

One of the Support Engineers posted on it previously with regards to how you do it and how it works:

http://www.jivesoftware.com/jivespace/blogs/jivespace/2009/02/16/the-science-behind-public-cases

Is there anything else we can do in order to make this something you would be willing to help with? If so, just reply to this post.

Thanks in advance,

Bob

Jive Partners Rock!!!

communities@jivesoftware.com — Mon, 30 Mar 2009 23:03:59 GMT

Any successful software company doesn’t try to “take the hill” alone. Partnerships are critical to growing faster, smarter, and most importantly, delivering the best results for Jive’s customers. We have a ton of talented, creative, intelligent people, but our SBS leadership would not have been possible without our valued partners.

These partnerships can take on many shapes and forms, including:

Technology Partners who enable us to extend the capabilities of our product to provide the most feature rich offering on the market.
System Integrators who understand Jive’s product thoroughly and deliver successful projects.
Agencies and Strategic Consultants who provide Social Business Software guidance and complement our own Strategy Practice.
Jive Resellers who have relationships in markets and verticals that expand the reach of our own sales team.
OEM Partners who embed Jive within their products to provide their customers with more extensive offerings.
Government Experts and International Partners who help us navigate these growing market opportunities.
Our Customers, who we have always viewed as our partners,thatleverage their experience in their own domains, as well as their experience with Jive’s products, to create incredible solutions that can be shared with the market.

The best thing about our partners is their approach to servicing customers. I come from an old school consulting background early in my career and many times the approach there is to play defense when attacking a problem. Figuring a way not to fail vs. figuring out a way to do something legendary. One of the greatest things about Jive is working with people who have the desire to be legendary. Our partners share that approach.

I always tell customers and partners from the outset that no relationship is perfect all the time…just ask Mrs. Brown. It’s about being able to work together, to disagree and work through that disagreement, to realize it’s not about winning, but about winning together for mutual success, that really produces those legendary results.

There are too many partners worthy of recognition to single them out here by name -- I would be fearful of an oversight and thus not giving them their deserved credit. Going forward I will blog here about specific examples of our partners accomplishments and the success stories they have created. In the meantime, here is a list of recent news about our partnerships.

Suffice to say, we appreciate and value our partner ecosystem and look forward to growing those relationships and developing others.

Jive Partners truly rock!