Jivespace Community Blog

RE: How do the account spaces get created anyway? Is it private?

dlmcduff — Thu, 08 Jan 2009 19:21:53 GMT

I ABSOLUTELY agree! It is extremely helpful and insightful to see examples of the code to the things that you have created/customized on your site(s). Thanks for going beyond a brief explanation.

RE: How do the account spaces get created anyway? Is it private?

latchkey — Thu, 08 Jan 2009 18:41:35 GMT

+1 I love that you are documenting things like this.

RE: Support Design Introduction

kevin — Thu, 08 Jan 2009 02:05:34 GMT

This is something our PS team can help you with, however we are not offering the source code for free.

RE: Improved Support Process!

kevin — Thu, 08 Jan 2009 01:18:02 GMT

To add further detail, the overview blog post is here: http://www.jivesoftware.com/jivespace/blogs/jivespace/2008/11/20/support-design-introduction

WIth some of the latest changes here: http://www.jivesoftware.com/jivespace/blogs/jivespace/2008/12/22/jives-newest-supportal-version

RE: Improved Support Process!

njain — Thu, 08 Jan 2009 01:17:00 GMT

Thanks for quick response Kevin.

Is the data stored in SalesForce purely for reporting and tracking purposes or is there another objective for duplicating all the data?

RE: Improved Support Process!

kevin — Thu, 08 Jan 2009 01:13:32 GMT

Naveen,

At this time we are not offering source code out, although our PS team has experience developing/implementing this plugin for customers. In addition, we are going to do some subsequent blog posts about the architecture in the near future.

To answer you question about where the data is stored, the answer is both. All case meta-data is pushed into Salesforce, with it also being stored as extended properties within the discussions. This way we are insulated from data loss when Salesforce goes down.

RE: Support Design Introduction

njain — Thu, 08 Jan 2009 01:06:01 GMT

Hi Kevin,

I understand that your team is very busy adding new features in the product, however is it possible to share the code on use-at-your-own-risk basis and let it be community supported.

RE: Improved Support Process!

njain — Thu, 08 Jan 2009 00:55:01 GMT

Hi Will,

Is it possible to share the code for this plug-in? We are looking to use Clearspace for similar purpose as well.

Are you storing all the case data in SalesForce and using community site just to display them as cases or are you storing the cases as discussions and just the metadata for the cases is being stored in SalesForce.

RE: Clearspace Release - 2.5.5, 2.0.11, 1.10.17

meganc — Thu, 18 Dec 2008 18:02:27 GMT

The release notes can be accessed via the link to full documentation, note the tab on the upper right of the docs page that says "release notes"

http://www.jivesoftware.com/builds/docs/clearspace/latest/ClearspaceReleaseNotes.html

RE: Clearspace Release - 2.5.5, 2.0.11, 1.10.17

fitchwh — Thu, 18 Dec 2008 17:59:40 GMT

Do you have release notes available? I'd love to see the changes made to 2.5.5