Announcing: Jive Version 2.0.X Enters Legacy Support Phase April 13th 2009

communities@jivesoftware.com — Tue, 10 Mar 2009 16:23:50 GMT

Effective April 13th, 2009, Clearspace 2.0.X will enter Legacy product support phase. Version 2.0.15 will be the final scheduled maintenance release.

During the Legacy phase Jive will no longer be performing scheduled maintenance releases. Customers still running on 2.0.x are encouraged to upgrade to the latest version of the product and should contact support for assistance with any problems encountered during upgrade. Jive Software may continue to provide critical bug fix releases to customers on Legacy versions with current support contracts on an as needed basis. In order to issue a patch for a Legacy version, the customer reported issue must be critical; I.E. loss of major functionality, the site is down, or customer is unable to upgrade.

If you have any questions on how this may affect your installation of Clearspace, please log a case in your account community in Jive's Support Portal, or send an email to support@jivesoftware.com. Jive is committed to our customers success and their realizing the increased value and capabilities of our most recent releases. If you wish to discuss any assistance or planning around your upgrade, please email us at ps@jivesoftware.com.

Information on our support policy can be found here Jive Support Services

Blog Posts From Jive Developer Blog Tagged With legacy_support

Announcing: Jive Version 2.0.X Enters Legacy Support Phase April 13th 2009