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February 2008

Federating Clearspace

Posted by Magpie Feb 28, 2008

I have posted before under the title Clearspace Y, a phase I coined to cover the simultaneous implementation of Clearspace (Internal) and Clearspace X (External). Indeed, I have by-and-large implemented this with our own Clearspace implementation. It consists of two main sub-spaces, one covering the internal community, the other external communities.

 

Clearspace Y is not what Clearspace is designed to do since there are some holes in achieving sufficient separation . A good example of this is people information which is visible across the communities. I've had some success with blogs since the blog access control is orthogonal to the space access control. I really like the aggregation of blogs so that you can collate them for different user groups.

 

The worry of course is publishing something that you don't want to go outside of your Chinese walls - an odd concept for a community I know. However, what's needed is the best of both worlds - privacy and openness. After all even Clearspace has the ability to send private emails and enclosed collaborative workflow approvals.

 

So, should we have one instance of Clearspace Y to service both communities?

 

Or, should we think more in terms of federating two or more Clearspace instances?

 

Perhaps I should declare my own take on what federation means. Federation is where related communities are free to do their own thing but agree on certain commonality for mutual benefit - some content is shared, other content is  not. A common platform architecture and functionality certainly underpins a lot that can be done to share and collaborate.

 

Federation perhaps has these two aspects: platform and content. Either way the aim is to blur the boundaries and share more. I see this scenario as being more likely in smaller organizations than larger ones.

 

In technical circles Federation has some specific meaning which can be similar, but I'm not trying to imply some grand technical solution. Rather I'd first like to explore the notion and validity of how two or more communities at a macro level could benefit from being more closely linked.

 

I can envisage some truly common areas that embrace openness and discovery. One of the most powerful aspects of Clearspace is what I call the churn view or the what's new - be it a blog, discussion or document. It's the froth coming to the top. The heritage from this coming from discussion groups.

 

I also see the need for private areas - be it internal/external partitions or external/external e.g. a customer project space.

 

Returning to the churn, its what gets aggregated into this churn that makes it even more powerful - I will to be seen, if I'm interesting, I'll get popular. We'd need the ability to make content aggregateable ( the want that leads to the will), much like we can do with blogs. However, I would suspect that aggregating whole spaces may be too large grained. 

 

Attractable content also applies to specific shared spaces i.e. two groups want to work jointly on something. I've partly implemented this using sub-spaces, the parent being the common area and the sub-spaces the private aspects. The parent level being the aggregation, if you have access rights to the sub-spaces as well. I'd say for this that space level granularity would probably be OK.

 

Well there's the thought.

 

 

914 Views 2 Comments Permalink Tags: clearspacex, community, clearspace, aggregate, federation

Chaos & Order

Posted by Magpie Feb 26, 2008

For my inaugural blog on Jivespace I've chosen the subject of Chaos & Order - dichotomy which I believe Clearspace has the potential to fulfil.

 

I come from a structured world of comprehensive metamodels and complex information management systems. It may seem strange to embrace the world of unstructured information - the enemy for so long. However, to reject is to deny humanity and miss the potential to foster, harvest, and support knowledge sharing and transfer.

 

<span style="font-weight: bold">I like Clearspace because</span> .... it seeks to embrace having conversations, but with a 21st century twist. By this I mean that few of us have the time luxury of synchronous face-to-face conversations, but we can have asynchronous conversations with like, similar, or dislike minded people anywhere in the world.

 

Buried in theses conversations are treasures. The trick is to foster these conversations and be able to find, collate, and help achieve a better order of things. In business terms this can translate to fixing bugs, getting better features, solving problems, selling more, .... and even enjoying the process! One should never underestimate the power of encouragement, recognition, and support one can get from others.

 

The rise and potential for social software and in particular its use within a business context has been well blogged by the Jive team. In many ways my stress on chaos & order echo this.

 

I look forward to continuing the journey and in particular helping to nudge things along. Thank-you Dawn for making this blog possible.

1,076 Views 1 Comments Permalink Tags: clearspace, social_productivity

Random ClearspaceX Ideas...

Posted by rrutan Feb 26, 2008

Since this Blog really has taken shape yet, I guess I get the benefit of setting a possible tone moving forward.  In that regard, I hope this tone is appropriate, but from a platform perspective, I see nothing but possibilities for the Clearspace(X) platform in growing collaboration across disparate teams.

 

In my company, we are currently working to try and create less obscure lines between community initiatives and revenue.  Obviously the immediate first phase for attempts such as this are to try and merge into existing systems, while over time, if the technology is pervasive enough, it can ultimately change the systems to a new paradigm.  Given that we've only recently gone live with CleraspaceX 1.9.0 on OAS10g 10.1.3.3.0, we are unfortunately in the former stages of this process.

 

As such, some ideas that we had to leverage some of ClearspaceX's unique features include the following:

 

 

 

 

  • Leveraging the Listener Framework and Filters to process content at create/edit time against a custom dictionary of terms and matching URL structures...and storing meta-data on the document/thread/blog post for rendering actions to take into consideration when rendering the item for display.  The hopes would be to do one of the following: provide a list of relevant links off to the side of the document that would help drive traffic towards measureable calls to action.  If we were bold enough, we could apply these meta-data instructions as a filter, and alter the appearance of the actual words in the content as hyperlinks.  This might be too intrusive to our customers, and we'll need to evaluate the nice balance between content ownership and ROI. =)

  • Abstracting the Ratings Engine in ClearspaceX as a Ratings Service for all content on the website.  We've been looking at the possibility, of creating a private community visible only to Admins and WebService logins, and then creating Document Stubs into that community and capturing Ratings regarding non-ClearspaceX pages on those assets, and then surfacing the ratings to the remote sites as well through the same Web Service APIs.  Since ClearspaceX is integrated into our SSO solution, we already know that we are talking apples to apples between the 2 systems.  We just need to work out logistics of whether or not a user (who is logged in), has a "username" or as we call it "alias" when they rate...and how to handle the corner-cases that stem from that core issue.

 

Some others ideas that I do not have time to rant on include dynamic forum threads injected via Web Service integration, integration with internal document creation workflows into ClearspaceX, as well as leveraging Web Services to creating micro-communities for bolstering real-time sales opportunities between sales and customer seeking assistance. 

 

Currently, a pet project of mine is to get OpenFire setup and see what ideas come from that....

 

 

I hope this content has spurred some thoughts about how I envisioned ClearspaceX being used (at least from my perspective), but please comment and let us know what interests you.

 

 

1,148 Views 2 Comments Permalink Tags: clearspacex, clearspace, developers, social_productivity