Jive Talks

4 Posts authored by: gialyons

Ever wish you could find someone working on social media or Enterprise 2.0 efforts at other companies, same as you? Wish you could pick their brain about how the heck they justified the implementation cost? Found that elusive ROI? Tricks to get employees to use it? Best way to communicate your new online community to your brand fanbase?

 

Ever wish you could do this without all of we pesky software vendors trying to market to you the whole time?

 

Well, now you can.

 

Jive Software (your favorite pesky software vendor) is proud to announce the new Clearstep business community (register today - it's free!).

 

There's already quite a bit of activity in Clearstep. It's segmented into two areas:

 

 

ClearstepOnline.png

 

Online Communities

Build, manage, and measure your community successfully

 

Social media folks focused on external-facing communities will be most interested in these discussions, tips and tricks. Current hot topics include (requires registration):

 

  Engagement with Social Media: Personal vs. Business purposes?

Why Most Online Communities Fail

Recommendations for human moderation vendor?

What are community metrics that you measure?

 

 

 

ClearstepInternal.png

 

Internal Collaboration

Discover best practices in leveraging enterprise social software

 

Enterprise 2.0 advocates focused on internal social networking and collaboration will be most interested in this area. Current hot topics include:

 

Do reputation points help or hurt?

What's your Governance Model Look Like?

Enterprise 2.0 Use Cases

How do you select your pilot groups?

 

Want to know the best part about this community? It is completely vendor-agnostic. That's right. There are folks discussing solutions from Microsoft, Jive (obviously), IBM, Atlassian, etc. The community managers are absolutely committed to keeping this place vendor-agnostic and marketing-free so that the truly valuable conversations can be had.

 

And last I checked, the majority of participants work at very recognizable Fortune 500 companies.

 

Makes you wonder if the old customer reference requests are a thing of the past. You can now just participate in Clearstep, and ask your peers yourself.

 

Register today!

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Our software engineers have been diligently working on Jive Clearspace 2.5 (formerly known as 2.1) over the past several weeks, and we've been putting it through its paces inside Jive. Many have blogged and videoed (?) about it:

 

Sneak @ one super-tiny Clearspace 2.5 feature

 

Does your wiki have the Q&A blues?

 

 

One other thing we've been working on is the brand-new, not-even-announced-yet, Clearstep business community. This community is already rockin' with both Jive and non-Jive customers. They're sharing good and bad practices about implementing social software inside their organizations. They're sharing about how to roll out thriving online communities, too. The best thing about that community is that it's designed to be vendor-agnostic.

 

For me, though, I'm most excited about something we'll be offering our customers starting in August, as part of pilot engagements. We will go beyond the software, and really tackle the hard part of any social software implementation: user adoption.

 

You see, Jive created a cross-functional research team back in April 2008. They visited ten of our largest F500 customers to figure out what was working and what wasn't with their internal Clearspace deployments. They spoke to over 100 business professionals at the executive, mid-level management, and end user levels, and brought back what became over 100 pages of raw, qualitative data (I'm on page 56 at the moment).

 

The resulting report, which we gave to those customers who participated, highlighted some very compelling patterns across every organization. One of them was that much help was needed to figure out good practices for getting more people to "migrate" their work behavior to be more transparent and sharing.

 

Now, the next "version" of that research team (that would be Derek DeMoro and I) have put together what we hope is an answer to those needs:

 

nextsteps_pic.png

 

 

This program is still being formulated, but watch for more information about it and about Jive Clearspace 2.5 very soon!

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The Enterprise 2.0 Conference community site is running on Jive Clearspace 2.0. Wait until you see what’s coming in 2.1 in a few weeks.

Go join and enjoy!

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The idea of social data portability - "the option to use your personal data between trusted applications and vendors" - has been around for some time now. The DataPortability Project is focused on consumer-oriented sites, and not corporate internal use. The Project people even say so.

Perhaps it's time, though, to change that. Let me tell you a story.

I recently got a new job. I decided to "go new" on many things, including a new hairdo (it's swingy!). Then, I thought, "I know! I'll update my profile picture!" That's when I got irritated. See, I belong to... (counting, hang on)... well, damn. I have profiles that include my photo on these social sites:

 

  • Jive Brewspace (internal deployment of Clearspace)

  • Jivespace (external deployment of Clearspace Community for developers)

  • Clearstep (another external deployment of Jive Clearspace Community for user adoption and other business practices)

  • Wordpress

  • LinkedIn

  • Facebook

  • Last.fm

  • Picasa

  • Twitter

  • Friendfeed

  • GTalk


Ask me how long it took to update my photo across all these sites. Now, think about how I also had to change my place of work, email address, maybe a mobile phone number, etc. Yeah. Now you understand the need for social data portability. But really, that's just the surface.

So, what's the data portability picture for the enterprise?

 

Data portability for the enterprise means blurring even more the lines between enterprise and consumer personal data, and more importantly, making folks more aware of who and what people know, both inside and outside the enterprise.

 

Let me explain.

 

Think about all the bits and pieces of your worklife, strewn about all those different systems: HR systems, skills databases, LDAP directories, employee whitepages, LinkedIn, etc. Wouldn't it be great if you could manage all that personal data from a single spot? It can live where it lives – I would call it data transparency, though, not data portability. This can already be accomplished by using data mapping tools in market today, but it takes some serious customization muscles to pull off, not to mention many lunches and cocktails to woo the czars in charge of all of those internal systems so they play nice.

 

At least with the consumer sites, this becomes easier when enterprise social software systems support data portability. For example, we announced today that we're supporting the DataPortability Project, alongside LinkedIn, Google, Facebook, and others. This means that, if you're using Jive Clearspace inside your enterprise, or Jive Clearspace Community in an external customer and/or business partner environment, your people will eventually be able to plop their LinkedIn or Facebook or other consumer profile information into their Clearspace profile, hopefully with ease and aplomb.


And then, think about all the relationships you've created, not only inside your organization, but on all those consumer sites. With everyone supporting the DataPortability Project, I'll be able to display (not port) all the people I'm connected to out of Facebook, FriendFeed, Twitter, etc., in my intranet and extranet profiles. That way, my colleagues and customers can more easily see who I know, and more importantly, in what context I know them. Context is critical to understanding the nature of a given relationship. Without that understanding, it's kinda useless to know that I know someone.

Let's take this idea a step further: Why on earth would anyone I work with want to see who's music I listen to on last.fm? Because, those folks might actually be valuable contacts within a different context. And, my Jive colleagues might be able to begin a trusted relationship with them based solely on similar music tastes. This is a wonderful way to tap the voices of thousands over time, especially if creating innovative products is your thing.

 

Imagine what could eventually result from a conversation about how much two people love the Dixie Chicks, for example.

 

Now, to take this idea another step even further, read Sam's take on data portability.

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