Jive Forums End of Life

communities@jivesoftware.com — Thu, 01 Oct 2009 00:01:02 GMT

As all Jive Forums customers already know, last summer Jive announced the planned end of life of the JIve Forums product. Well, it is now a year later and the end of life is upon us. As a reminder, as of October 1, 2009, Jive Software discontinues support and development for Jive Forums. We at Jive are grateful for all of our Forums business over the years and encourage any customers still running Forums to learn more about our industry leading offering, Jive Social Business Software. If you have any questions related to your current Jive Forums deployment and how this may impact you please contact Jive Support, or your account manager.

Thank you,

Kevin Williams

Director of Support and Hosting

Help Jive Help You

communities@jivesoftware.com — Thu, 09 Jul 2009 15:34:33 GMT

Jive Users,

Bob Brown, SVP of Client Services at Jive, nice to meet you virtually if I haven’t done so in person. I am responsible for all of the post sales functions at Jive (Services, Support, Hosting, Education, Alliances).

I wanted to reach out and ask for your assistance with the quality of the Support we provide for you. One of our top priorities within Support is to have as many of our cases to be shared publicly as possible. This has many benefits for you and Jive. Just to share a few:

Have questions answered faster by the community itself
Increase context around issues
Discover potential work arounds or alternatives others have implemented
Connect with your peers to share knowledge, experience, lessons learned around specific issues

We will take all the necessary steps to ensure privacy, anonymity, etc so that the content that is helpful is shared and the sensitive information kept that way. If there is information that you would like taken out of your case in order to make it public, just let the Support Engineer know. If you decide that you would like a public case to be changed to private, it’s simply the change of a button.

One of the Support Engineers posted on it previously with regards to how you do it and how it works:

http://www.jivesoftware.com/jivespace/blogs/jivespace/2009/02/16/the-science-behind-public-cases

Is there anything else we can do in order to make this something you would be willing to help with? If so, just reply to this post.

Thanks in advance,

Bob

Jivespace : Blog List - Support

Jive Forums End of Life

Help Jive Help You