Jivespace: Message List - Document Sharing - No Emails Delivered

Re: Document Sharing - No Emails Delivered

jeremy@undrcrwn.com — Tue, 09 Dec 2008 22:27:01 GMT

Does anyone have an idea what's up with doc sharing? I would really love to use this feature.

I can get it to appear within clearspace, so the "add person" link allows me to add an email address to any document. But, it does not send messages to the recipient with info on how they can share.

This feature once worked for me and now does not. Anyone?

Thanks

Re: Document Sharing - No Emails Delivered

jeremy@undrcrwn.com — Thu, 04 Dec 2008 22:29:51 GMT

Todd -

It's Jeremy again asking questions about the document sharing. Since my last post, I purchased the software and had it installed by one of your engineers (you I believe?) successfully.

Document sharing is not sending out emails again. I understand it is in beta, but wonder why it worked ok once and not any longer? Has any progress been made to help make this work?

This def an important feature for us and would love to figure it out. After a couple months since the install, we finally are ready to start using the system and we ran into a roadblock when I found out sharing with non-user did not work.

Clearspace Description: Undrcrwn

SYSTEM INFO:

System Info
Jive Home:	C:\jiveHome
Uptime:	2 minutes 22 seconds
Clearspace Version:	2.5.2
JVM Version and Vendor:	1.6.0_07 Sun Microsystems Inc.
Application server:	Apache Tomcat/6.0.18
Operating System:	Windows 2003
Hardware:	x86
Country database version:	GeoIP Country Edition 07/2007 (Update Country Database)
User Manager:	com.jivesoftware.base.profile.MultiProviderUserManager (Default)
Group Manager:	com.jivesoftware.base.database.DbGroupManager

Datasource Info
Database Name and Version:	MySQL 5.0.67-community-nt
JDBC Driver and Version:	MySQL-AB JDBC Driver mysql-connector-java-5.1.6 ( Revision: ${svn.Revision} )
Subqueries supported:	Yes
Transactions supported:	No
Connection Pool:	Default Clearspace Connection Pool
Min DB Connections:	5
Max DB Connections:	25
DB Connections Open:	5
Active DB Connections:	1
DB User:	clearspace
DB Password	Hidden
Connection URL:	jdbc:mysql://localhost:3306/clearspace
Connection Timeout (days):	1.0

Re: Document Sharing - No Emails Delivered

communities@jivesoftware.com — Fri, 22 Aug 2008 16:34:17 GMT

Hi Jeremy,

Thanks for the update. I look forward to hearing back from you.

-Todd

Re: Document Sharing - No Emails Delivered

jeremy@undrcrwn.com — Fri, 22 Aug 2008 16:31:42 GMT

Todd -

Thanks for following up. Turns out my installation got screwed up when we tried to get it linked in with my native apache server - as opposed to the included one with clearspace.

so, now i can't test whether or not anything is working. we should be back up in two weeks after i get back from a tradeshow.

Re: Document Sharing - No Emails Delivered

communities@jivesoftware.com — Fri, 22 Aug 2008 00:21:23 GMT

Hi Jeremy,

I haven't heard back from you yet regarding this issue so I just wanted to get in touch with you before I closed this support case. We would really appreciate your feedback, hopefully I will hear back from you soon. Thanks.

-Todd

Re: Document Sharing - No Emails Delivered

communities@jivesoftware.com — Fri, 15 Aug 2008 23:20:18 GMT

Hi Jeremy,

Another update here for you. It looks like the engineer who is running point on the Cloud was able to look into your problem. This seems to be a bug within Clearspace itself and probably didn't have anything to do with your specific instance. However, he does have a few further questions for you.

What is your environment?

What was your scenario?

Did you delete the document after it was shared?

If I could get your response to these questions I would really appreciate it. Thanks Jeremy.

-Todd

Re: Document Sharing - No Emails Delivered

communities@jivesoftware.com — Wed, 13 Aug 2008 23:43:56 GMT

No problem. At this point I don't think it is anything on your end. Your system communicates with the cloud and once the cloud recieves your document it will send out the email notifications itself. For some reason it is getting the request but it can't get the document. This is most likely an issue with the cloud (it has been having some problems lately). Thanks for your patience.

-Todd

Re: Document Sharing - No Emails Delivered

jeremy@undrcrwn.com — Wed, 13 Aug 2008 23:32:56 GMT

thanks for the heads up Todd. do you think it's something on my end that i can look into or is it something to do with the "cloud"? is the email notification handled on jive's end or from my server?

Re: Document Sharing - No Emails Delivered

communities@jivesoftware.com — Wed, 13 Aug 2008 19:56:58 GMT

Hi Jeremy,

Unfortunately, I haven't heard anything back yet. It appears to be a bug in the Document sharing service and I have filed a report. I don't really have a definite time frame for resolution at the moment but I can say that it is being looked into. The service is still very much beta (as I'm sure you are aware now ) and these issues tend to occur randomly.

If I get any updates on this situation I will be sure to notify you. I appreciate your patience. Thanks.

-Todd

Re: Document Sharing - No Emails Delivered

jeremy@undrcrwn.com — Wed, 13 Aug 2008 19:14:22 GMT

Todd - any luck figuring this issue out?