Jivespace: Message List - Customize Overview causes "An unexpected error has occurred"

Re: Customize Overview causes "An unexpected error has occurred"

communities@jivesoftware.com — Mon, 13 Oct 2008 18:26:32 GMT

The issue was typically seen when doing an upgrade from a 1.10.x release to the 2.5 series. The problem could be recreated with these steps:

Have a space in the 1.10.x version that is not customized
Upgrade to the 2.5 release
View that space with a non-admin user
Now go to the same space as an admin user
Click the "Customize" link
The system error is given

The problem was that a default customized layout was not being set for the space (which is what the DB fix above does). The core problem will be fixed in the 2.5.3 release.

Re: Customize Overview causes "An unexpected error has occurred"

communities@jivesoftware.com — Sat, 04 Oct 2008 01:12:41 GMT

I too have found it in an issue in build 2.5.2 but the fix worked great. Not sure the root of the cause for anyone else but ours surfaced from heavy permission changes. We changed a lot of the space permissions and that seemed to break it upon changing them back it did not fix it. That table fix works like a charm though! Thanks

Re: Customize Overview causes "An unexpected error has occurred"

communities@jivesoftware.com — Thu, 02 Oct 2008 16:56:14 GMT

Another note on this one:

I have several instances of Clearspace Community 2.5.1 deployed to Tomcat on Linux boxes with MySQL and they all still have this problem with some communities. Most of the communities work fine but a few have the exact same issue. I am not able to see a pattern in which communitites are affected and which aren't. The manual DB hack is a good workaround but the issue seems to be still contained in the sources. - Jochen

Re: Customize Overview causes "An unexpected error has occurred"

communities@jivesoftware.com — Tue, 16 Sep 2008 16:28:37 GMT

Yes it did.

Re: Customize Overview causes "An unexpected error has occurred"

communities@jivesoftware.com — Tue, 16 Sep 2008 15:48:04 GMT

Did updating the database resolve the issue on your instance?

Re: Customize Overview causes "An unexpected error has occurred"

communities@jivesoftware.com — Tue, 09 Sep 2008 21:31:01 GMT

Try running this SQL to insert a default record into the jiveWLayoutFrame table:

INSERT INTO jiveWLayoutFrame (layoutID, parentObjectType, parentObjectID, published)
values (1003, 14, <COMMUNITY_ID>, 0);

where <COMMUNITY_ID> is the communitID for the community you are having the trouble with.

This will set a default layout for the community and should correct the issue when trying to customize the space.

Re: Customize Overview causes "An unexpected error has occurred"

communities@jivesoftware.com — Tue, 09 Sep 2008 13:04:07 GMT

That is disappointing as all indications on your website led us to believe that we were in fact installing the released version 2.5.0 not 2.5.0 rc. I hope that once we move to supported version that you will help us sort out all of the db issues.

Re: Customize Overview causes "An unexpected error has occurred"

communities@jivesoftware.com — Mon, 08 Sep 2008 22:03:22 GMT

The official release is scheduled for the end of this week.

Unfortunately, as the release candidate is not a supported release, we cannot provide any database fix for this. You'll want to get the official release when it comes out and do the upgrade from a supported version to that release.

Re: Customize Overview causes "An unexpected error has occurred"

communities@jivesoftware.com — Mon, 08 Sep 2008 21:12:51 GMT

Is the official release available yet? If not is there some sql I can run to fix the issue?

Re: Customize Overview causes "An unexpected error has occurred"

communities@jivesoftware.com — Mon, 08 Sep 2008 21:11:21 GMT

This was an issue with the release candidate and I have been able to reproduce.

However, I have also tested with the official 2.5 release and the issue has been resolved in the official release.