Jivespace: Message List - Attachments or uploaded documents removed

Re: Attachments or uploaded documents removed

communities@jivesoftware.com — Wed, 10 Dec 2008 23:58:40 GMT

Hi David,

I am not sure why this is happening, but I believe a few other guys around here have seen this as well so we will have to do some more testing to determine a root cause. Thanks!

-Todd

Re: Attachments or uploaded documents removed

communities@jivesoftware.com — Wed, 10 Dec 2008 23:34:59 GMT

Thanks, Todd. Changing the status number resolved the problem. Any idea why the status was changed to '0' after the upgrade?

Re: Attachments or uploaded documents removed

communities@jivesoftware.com — Tue, 09 Dec 2008 18:42:36 GMT

Hey,

Would you please try changing this status to 6 in the database and then restart the application. This should resolve the issue for you, please let me know. Thanks!

-Todd

Re: Attachments or uploaded documents removed

communities@jivesoftware.com — Tue, 09 Dec 2008 18:34:17 GMT

Todd,

Actually my account DOES have a '0' in the status column. I appear to be the only one with a '0' status too. So, what should I do now?

Re: Attachments or uploaded documents removed

communities@jivesoftware.com — Mon, 08 Dec 2008 13:59:29 GMT

Hi David,

Did you happen to get a chance to check the jiveUser table as listed above? Thanks.

-Todd

Re: Attachments or uploaded documents removed

communities@jivesoftware.com — Wed, 03 Dec 2008 23:29:02 GMT

Hi David,

I didn't find anything in the logs that would indicate what is going on here but I have something for you to check. Would you please check your jiveUser table and check for any users that have a 'status' column set to 0.

-Todd

Re: Attachments or uploaded documents removed

communities@jivesoftware.com — Wed, 03 Dec 2008 23:11:09 GMT

This should be in the log files that I sent you. It started after the upgrade. The weird thing is that I have no problems logging in with proper access to content. I tried resyncing user data with no success.

-David

((this message was composed using a Windows Mobile devices -please excuse typos))

Re: Attachments or uploaded documents removed

communities@jivesoftware.com — Wed, 03 Dec 2008 23:03:31 GMT

Hi David,

That is odd, I would need to see the stack trace that gets generated when that error gets thrown to know exactly what is going on. Has this been happening before? Would this be in the log files you sent me? If not, could you send me updated logs? Thanks.

-Todd

Re: Attachments or uploaded documents removed

communities@jivesoftware.com — Wed, 03 Dec 2008 22:30:31 GMT

Oh, very nice! Very very nice!

One last question. My (System Admin) account for Clearspace authenticates (Active Directory) properly and no one else has commented about authentication. I have no problems accessing anything in the Admin Console. However, when I'm logged into the site, I am unable to access the following:

Connections

Profile

Projects

Groups

Blog Posts

Documents

Discussions

Tasks *(the weird thing here is that it lists the # of tasks that are overdue)

I have no problem browsing content or creating new content, though. If I click on my profile avatar, my display name, or any of the previous mentioned menu options (under 'My Stuff'), I get the following error:

An unexpected error has occurred

The specified user was not found.

Re: Attachments or uploaded documents removed

communities@jivesoftware.com — Wed, 03 Dec 2008 20:19:09 GMT

Hey David,

I think I have figured out the problem here (thanks for the logs by the way). You need to remove this system property from your installation:

jive.storage.databaseModeEnabled = false

You likely have this set to false and the system is trying to get document bodies from the file system without even looking in the database. If you remove this it will revert back to the default mode (database mode). I believe filesystem mode was a legacy setting that really shouldn't be used anymore. Please let me know if this works for you. You will probably need to restart for this to take affect. Thanks.

-Todd