Jivespace: Message List - Can not send test e-mail

Re: Can not send test e-mail

rsimmons@collegeboard.org — Fri, 27 Feb 2009 18:55:55 GMT

Problem Solved. My mailhost name was incorrect. Once that was fixed all email worked just fine. The error is VERY misleading.

Rob Simmons

Senior Software Engineer

The College Board

11911 Freedom Drive, Suite 300

Reston, Virginia 20190

(703) 480-8977

(703) 796-0817 (fax)

rsimmons@collegeboard.org

www.collegeboard.com

Connect to college success

Re: Can not send test e-mail

rsimmons@collegeboard.org — Fri, 27 Feb 2009 18:42:25 GMT

I believe we are using UTF-8 but is there somewhere in the console I can check to make sure?

Also, email notifications are currently not working. Is there a document someplace on setting up email I can refer to? I did look around on my own for such a document but did not find anything.

Rob Simmons

Senior Software Engineer

The College Board

11911 Freedom Drive, Suite 300

Reston, Virginia 20190

(703) 480-8977

(703) 796-0817 (fax)

rsimmons@collegeboard.org

www.collegeboard.com

Connect to college success

Re: Can not send test e-mail

communities@jivesoftware.com — Wed, 25 Feb 2009 19:05:31 GMT

What character encoding is the application server and Clearspace using?

Is this affecting any other emails (i.e. notifications) or just the test email?

Re: Can not send test e-mail

rsimmons@collegeboard.org — Wed, 25 Feb 2009 16:45:23 GMT

If I change "TO:" to mailto:cs-admin@collegeboard.org

I get the following error:

Feb 25, 2009 11:35:49 AM com.jivesoftware.base.Log error

SEVERE: Illegal route-addr

javax.mail.internet.AddressException: Illegal route-addr in string ``mailto:cs-admin@collegeboard.org''

If I change "TO:" to cs-admin@collegeboard.org

I get the same error as before

Feb 25, 2009 11:41:31 AM com.jivesoftware.base.Log error

SEVERE: 501 <cs-admin%40collegeboard.org>: sender address must contain a domain

com.sun.mail.smtp.SMTPSendFailedException: 501 <cs-admin%40collegeboard.org>: sender address must contain a domain

Rob Simmons

Senior Software Engineer

The College Board

11911 Freedom Drive, Suite 300

Reston, Virginia 20190

(703) 480-8977

(703) 796-0817 (fax)

rsimmons@collegeboard.org

www.collegeboard.com

Connect to college success

Re: Can not send test e-mail

communities@jivesoftware.com — Wed, 25 Feb 2009 16:33:26 GMT

If you change it to cs-admin@collegeboard.org, will you receive the test email?

Re: Can not send test e-mail

rsimmons@collegeboard.org — Wed, 25 Feb 2009 16:22:25 GMT

Vinh,

I am seeing a very similar error in version 1.10.13 running on my desktop. Here is the error from the app server:

SEVERE: 501 <cs-admin%40collegeboard.org>: sender address must contain a domain

com.sun.mail.smtp.SMTPSendFailedException: 501 <cs-admin%40collegeboard.org>: sender address must contain a domain

I have also attached a screen shot of the admin page...

Note that the error is with the sender address which i cannot change from the test email page. (See attached.) It does not seem to matter what i set the TO address to be.

Re: Can not send test e-mail

communities@jivesoftware.com — Mon, 22 Dec 2008 18:40:53 GMT

If I change the %40 to @, then I get an error saying admin@40server.com has in invalid domain.

Re: Can not send test e-mail

communities@jivesoftware.com — Mon, 22 Dec 2008 15:59:52 GMT

Are you changing admin%40server.com back to admin@server.com or are you sending it like that? There's an issue in some versions of Clearspace with how that email address is initially loaded into the UI when you're trying to send a test email and you have to change the escaped @ characters back to @.

Re: Can not send test e-mail

communities@jivesoftware.com — Thu, 11 Dec 2008 15:39:59 GMT

Yes, it still exists.

On the System > EMail Server page, I see:

Server Admin Email: admin@server.com

I then click Send Test Email...

On the next pane (EMail Settings) I see in the To: field: admin%40server.com

I then click Send Email and the page is re-displaled with this value in the To: field: admin%2540server.com

As well as a message at the top that says:

Sending the message failed. Please verify that your host and port settings are correct. (Message: 501 5.1.8 Domain of sender address admin@40server.com does not exist )

which is now true because the '40' has become part of the domain name.

Since '%40' is the escaped '@' and the '%25' is the escaped '%' it appears there was a problem escaping/unescaping the email address.

As I mentioned I am on 1.10.7. Another system at 1.10.5 works fine.

Re: Can not send test e-mail

communities@jivesoftware.com — Thu, 11 Dec 2008 01:38:07 GMT

Hey Larry,

Are you still having issues with this?

Thanks,

Vinh