Jivespace: Message List - Bi-directional email setting?

Re: Bi-directional email setting?

communities@jivesoftware.com — Fri, 16 Jan 2009 16:04:22 GMT

Closing ticket in speaking with Zey earlier in the week. Email server appears to be configured properly now.

~Long

Re: Bi-directional email setting?

communities@jivesoftware.com — Tue, 13 Jan 2009 00:09:55 GMT

Thanks again Zey, the logs didn't reveal any errors that directly relate to this. Any update on this Abhijeet:

Are you able to determine whether this is a networking issue? Are you able to ping the mail server url? Are you able to telnet into the mail server from the Clearspace box and retrieve emails (might need someone familiar with networking)?

Re: Bi-directional email setting?

communities@jivesoftware.com — Mon, 12 Jan 2009 23:57:26 GMT

Requested log files.

Re: Bi-directional email setting?

communities@jivesoftware.com — Mon, 12 Jan 2009 23:47:56 GMT

Zey,

Thanks for attaching the logs. Upon review, the last time stamp was for Dec 26 when the PermsGen errors were occurring (since been resolved), are these the latest logs? Perhaps we can find something in the Tomcat logs, see the Tomcat/logs directory for catalina logs.

Abhijeet, are you able to determine whether this is a networking issue? Are you able to ping the mail server url? Are you able to telnet into the mail server from the Clearspace box and retrieve emails (might need someone familiar with networking)?

~Long

Re: Bi-directional email setting?

communities@jivesoftware.com — Mon, 12 Jan 2009 22:50:28 GMT

jiveHome/logs

Re: Bi-directional email setting?

communities@jivesoftware.com — Thu, 08 Jan 2009 01:24:21 GMT

Abhjeet, either there hasn't been any errors as a result of the email monitoring or these logs aren't up to date. Might need to get the actual logs from the server.

Have you verified you can establish a connection with the email server from the Clearspace box?

~Long

Re: Bi-directional email setting?

awalimbe@peci.org — Thu, 08 Jan 2009 01:07:50 GMT

I do not have access to the production box where Clearspace is installed. I am attaching the log file from the Clearspace Log Viewer. Will that work?

Re: Bi-directional email setting?

communities@jivesoftware.com — Wed, 07 Jan 2009 19:55:51 GMT

Abhijeet,

The code for Email monitoring is fairly straight-forward, if a connection can be established it succeeds otherwise an error is thrown. I can check the error logs if you'd like (please attach from the jiveHome/logs directory), but it's most likely a network issue, please check to verify you can establish a connection with the mail server from the Clearspace box.

~Long

Re: Bi-directional email setting?

awalimbe@peci.org — Wed, 07 Jan 2009 19:10:48 GMT

Nope. I have sent the screen shot of our settings to Long. Waiting for his reply.

Re: Bi-directional email setting?

awalimbe@peci.org — Wed, 07 Jan 2009 19:09:34 GMT

We have IMAP4 (ssl) running on port 993 on our Exchange server.

The settings on the Clearspace console are correct but when I run the test it is still failing.

See attached.