Jivespace: Message List - Browse Bookmarks getting unexpected error

Re: Browse Bookmarks getting unexpected error

communities@jivesoftware.com — Fri, 03 Jul 2009 10:35:13 GMT

hi Karl,

Thanks for fixing this and everything looks ok at the moment?

Andrew

Re: Browse Bookmarks getting unexpected error

communities@jivesoftware.com — Fri, 26 Jun 2009 13:01:07 GMT

Hi Andrew,

That's great news. This hopefully should only be a one time thing, but I have not yet isolated the root cause of the missing data. If it does happen again, we have a pretty good process for fixing it, so we should be able to resolve it quickly.

Regards,
Karl

Re: Browse Bookmarks getting unexpected error

communities@jivesoftware.com — Fri, 26 Jun 2009 11:00:26 GMT

hi Karl,

I have checked with one user it it looks like it has fixed it. I am waiting to hear from the VIP. thank you for fixing this. Do you know what the cause of the corruption was? Is this something we need to do on a regular basis?

Regards

Thank you

Andrew

Re: Browse Bookmarks getting unexpected error

communities@jivesoftware.com — Thu, 25 Jun 2009 20:53:38 GMT

Hi guys,

I believe that this should be all set now. Please test and let me know.

Regards,

Karl

Re: Browse Bookmarks getting unexpected error

communities@jivesoftware.com — Thu, 25 Jun 2009 19:06:46 GMT

Hi Andrew,

It looks to me like there is perhaps some data corruption in the database. All in all, it looks like there may be a couple dozen user accounts which are affected.

I am taking a look into what is needed to correct this issue.

Regards,
Karl

Re: Browse Bookmarks getting unexpected error

communities@jivesoftware.com — Thu, 25 Jun 2009 13:19:26 GMT

Hi Karl,

This issue is happening with a Bupa VIP. We are keen to get this resolved asap. Are there any updates with this?

Regards

Andrew

Re: Browse Bookmarks getting unexpected error

communities@jivesoftware.com — Thu, 25 Jun 2009 02:01:17 GMT

Hi Simon,

I have seen a similar issue recently. I'll see if I can get to the bottom of this and get back to you soon with more information.

Regards,

Karl

Browse Bookmarks getting unexpected error

communities@jivesoftware.com — Wed, 24 Jun 2009 15:53:52 GMT

For certain users (2 at the moment) we are getting an unexpected error reported when the try using the browse - bookmark function (See attachment). The user has tried using different pc's (internal and extrenal to Bupa) getting the problem at all locations. Also tried the following test

a. user a logs on to pc

b. user a logs onto Bupalive

c. user a trys Browse - Bookmarks - all ok

d. user logs off BupaLive

e. user b logs onto BupaLive

f user b trys Browse - Bookmarks - fails

g user b logs off BupaLive

as user B use the PC whilst it was logged on to user a, this means the settings for IE6 will be the same for both sessions.

Simon