Jivespace: Message List - Interceptor as a Plugin

Re: Interceptor as a Plugin

communities@jivesoftware.com — Tue, 21 Jul 2009 18:04:51 GMT

No problem Bruce! Have a good day.

-Todd

Re: Interceptor as a Plugin

communities@jivesoftware.com — Tue, 21 Jul 2009 17:14:07 GMT

Thanks for the re-clarification, Todd. Your permission-group tip may come in handy too.

Cheers,

Bruce

Re: Interceptor as a Plugin

communities@jivesoftware.com — Tue, 21 Jul 2009 16:07:42 GMT

Hey Bruce,

Actually, I apologize it turns out I wasn't fully correct. Enabling moderation at the root level does indeed only apply to social groups and other specific global items (not all spaces like I originally though). If you try to enable moderation for a community without specifying a moderator at that level you will get an error and you will be unable to change the moderation settings. So at this point, in order to allow moderators to moderate specific spaces your best bet would be the following:

1) Create a Permission group to hold all of these moderators

2) Add the permission group as a moderator for all the spaces you wish to moderate this way

3) Enable moderation for these spaces

Having the people in the group means that if you need to switch out moderators you only have to change the group membership and you will not have to go into each space and manually change the moderators. Hope that helps. Thanks.

-Todd

Re: Interceptor as a Plugin

communities@jivesoftware.com — Tue, 21 Jul 2009 15:55:30 GMT

OK. Thanks for the clarification. In our case, we wrote the Newbie interceptor so only a tiny percentage of posts would go to moderation. Enabling moderation at the root level would totally defeat the purpose (and make our moderators rather grumpy ).

I like the way that CS 1.6 handles this, and think that an Admin (or "global moderator") should be able to access all the active moderation queues by simply electing to "Moderate Content" at the root-level "Admins & Moderators" page. Right now I believe this setting is pointless (unless you want to moderate every item in every community).

And if I understand you correctly, I suggest that someone modify the document/dicussion explanation on your root "Moderation Settings" page. Shouldn't it say it applies to "All spaces, projects, and social groups" instead of just "All social groups"?

Thanks again,

Bruce

Re: Interceptor as a Plugin

communities@jivesoftware.com — Mon, 20 Jul 2009 22:46:24 GMT

Yes and no.

1) In order to have a moderator at the root space automatically get moderation notifications for subspaces, this setting has to be enabled

2) This also forces all items into the moderation queue

So really, this is working as expected. In order for you to define moderators of spaces you will havet to define them in each space. In order to automatically attach to all spaces you have to enable it globally. Hope that helps! Thanks.

-Todd

Re: Interceptor as a Plugin

communities@jivesoftware.com — Mon, 20 Jul 2009 22:40:04 GMT

I'm not clear how those settings would help. It looks to me like the root document/discussion settings only apply to social groups. And If it applies globally, won't that force every post into the moderation queue?

Re: Interceptor as a Plugin

communities@jivesoftware.com — Mon, 20 Jul 2009 22:14:35 GMT

Hmm, that doesn't sound right. Have you made sure that moderation is enabled at the root level?

Admin Console -> Spaces -> Settings -> Moderation Settings (Make sure you are at the root space)

-Todd

Re: Interceptor as a Plugin

communities@jivesoftware.com — Mon, 20 Jul 2009 22:12:35 GMT

I just ran through another set of tests (on our development system) and none of the 3 admins can see a newly-posted moderated message. All 3 of us have all 5 permission types checked on the Console -> Spaces -> Permissions page. I even tried explicitly setting my Moderator Content privilege at the 1st-level (not root) community, and still couldn't see a moderated message from its sub-community. Only after explicitly setting myself as a moderator of that subcommunity could I get a moderated post to appear in my queue.

It's not that onerous to add myself to each community, I guess. OTOH, if user-generated social groups take off, I'm not sure if this will make our newbie plugin put messages in a queue that nobody is moderating.

Bruce

Re: Interceptor as a Plugin

communities@jivesoftware.com — Mon, 20 Jul 2009 20:05:04 GMT

Hey Bruce,

If you set yourself as being able to "Moderate Content" at the root level (Admin Console -> Spaces -> Permissions) then you should automatically get all moderation requests. Is this not the case?

-Todd

Re: Interceptor as a Plugin

communities@jivesoftware.com — Mon, 20 Jul 2009 19:43:34 GMT

Excellent, thanks! I just tested the plugin after making your suggested changes and it works great now.

The only minor caveat is that all moderated messages used to show up in my moderation queue (as a system admin and global moderator in CS 1.6). Now the only way I could see the moderation queue for a community was to explicitly set myself as moderator for that community, even though moderation was showing as inherited on the Permission Summary. Is that the expected behavior now?

Bruce