Re: Attachments stuck in antivirus queue for days

communities@jivesoftware.com — Mon, 13 Jul 2009 21:04:56 GMT

Hi,

This is a known issue that has been resolved as of July 9th.

Thanks,

Cory

Attachments stuck in antivirus queue for days

communities@jivesoftware.com — Sun, 05 Jul 2009 20:01:17 GMT

There is an ongoing problem with attachments getting stuck in the queue of the antivirus scanner for days. For example:

1. Is this a known issue?

2. What is the maximum time for an attachment to be scanned? Anything more then how many minutes is an indication of a problem?

3. What can end-users do to mitigate this problem? For instance, are certain image formats more likely to get stuck then others?