Jivespace : Popular Threads - All Communities

Do reputation points help or hurt?

gia.lyons@jivesoftware.com — Wed, 16 Jul 2008 16:54:31 GMT

I have customers who take a look at the reputation points available in the solution I sell, and say, "that will never work here." I know they work well in external communities, but do they work inside the firewall? If so, what attributes of your culture make it successful?

Email to Clearspace bounces after 5 days

communities@jivesoftware.com — Tue, 30 Jun 2009 20:33:32 GMT

When I reply by email to a hosted Clearspace instance the message gets delivered fine to the Jive mail gateway, and then disappears, only to reappear as a bounce after 5 days. The latest email message that went missing was delivered to the mail gateway with the following log line:

Jun 27 01:30:48 smtp1 postfix/smtp[12010]: C8321F00481: to=<clearspace-113556920-5552-2-2066133@mail.forums.adobe.com>, relay=mail.sgaur.hosted.jivesoftware.com[209.46.39.252], delay=2, status=sent (250 2.0.0 Ok: queued as E092D2408550)

Times in GMT + 0200

This message still hasn't shown up in the forum. I expect to get a bounce in 2 days or so.

On previous bouncs the NDN read:

Reporting-MTA: dns; mail.sgaur.hosted.jivesoftware.com
X-Postfix-Queue-ID: 7418F24087B0
X-Postfix-Sender: rfc822; spam@vandieten.net
Arrival-Date: Mon, 15 Jun 2009 13:45:00 -0600 (MDT)

Final-Recipient: rfc822; clearspace-1668662174-1ry-2-7VUV@mail.forums.adobe.com
Original-Recipient: rfc822;clearspace-1668662174-1ry-2-7VUV@mail.forums.adobe.com
Action: failed
Status: 4.4.2
Diagnostic-Code: X-Postfix; lost connection with 10.137.24.42[10.137.24.42]
    while sending RCPT TO

Reporting-MTA: dns; mail.sgaur.hosted.jivesoftware.com
X-Postfix-Queue-ID: C13D22408391
X-Postfix-Sender: rfc822; spam@vandieten.net
Arrival-Date: Thu, 11 Jun 2009 12:34:50 -0600 (MDT)

Final-Recipient: rfc822; clearspace-1789239401-1ry-2-8eU1@mail.forums.adobe.com
Original-Recipient: rfc822;clearspace-1789239401-1ry-2-8eU1@mail.forums.adobe.com
Action: failed
Status: 4.4.2
Diagnostic-Code: X-Postfix; delivery temporarily suspended: lost connection
    with 10.137.24.42[10.137.24.42] while sending end of data -- message may be
    sent more than once

Need help with userUpdate REST API

matt.baylor@fotf.org — Thu, 12 Nov 2009 15:54:15 GMT

Hi All,

I'm trying to use the REST API to update the user's first name and last name. I've tried both the PUT and POST http methods and I'm getting different errors with each. If you could just hive me some pointers as to what I'm missing that would be most helpful! THanks!

Here's the POST method error:

<ns1:XMLFault xmlns:ns1="http://cxf.apache.org/bindings/xformat"><ns1:faultstring xmlns:ns1="http://cxf.apache.org/bindings/xformat">java.lang.RuntimeException: Failed to create application user User: -2 [null] [null] </ns1:faultstring></ns1:XMLFault>

Here's the code (PHP) for the PUT method:

private function updateUser($fname,$lname,$uid) {
        $credentials = $this->jiveSystemUser . ":" . $this->jiveSystemPass; 
        $payload = '<updateUser>
                        <user>
                               <ID>' . $uid . '</ID>
                            <firstName>' . $fname . '</firstName>
                            <lastName>' . $lname . '</lastName>
                        </user>
                    </updateUser>';
         
        $url = "https://" . $this->jiveSystemURL . "/rpc/rest/userService/users";
        $page = "/rpc/rest/userService/users";
        $headers = array(
            "POST ".$page." HTTP/1.0",
            "Content-type: text/xml;charset=\"utf-8\"",
            "Accept: text/xml",
            "Cache-Control: no-cache",
            "Pragma: no-cache",
            "SOAPAction: \"run\"",
            "Content-length: ".strlen($payload),
            "Authorization: Basic " . base64_encode($credentials)
        );
    
        $ch = curl_init();
        curl_setopt($ch, CURLOPT_URL,$url);
        curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
        curl_setopt($ch, CURLOPT_TIMEOUT, 60);
           curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
        curl_setopt($ch, CURLOPT_POST, 1);
        curl_setopt($ch, CURLOPT_POSTFIELDS, $payload);
 
    
        $response = curl_exec($ch);
    
        if (curl_errno($ch)) {
            print "Error: " . curl_error($ch);
        } else {
            // Show me the result
            echo "<pre>".htmlspecialchars($response)."</pre>";
        }
    
        curl_close($ch);
    
    }

Here's the error when I use the PUT method:

Request Entity Too Large

The requested resource
/rpc/rest/userService/users
does not allow request data with PUT requests, or the amount of data provided in the request exceeds the capacity limit.

Request Entity Too Large

Your browser sent a request that this server could not understand.

Here's the code (PHP) for the PUT Method:

private function updateUser($fname,$lname,$uid) {
        $credentials = $this->jiveSystemUser . ":" . $this->jiveSystemPass; 
        $payload = '<updateUser>
                        <user>
                               <ID>' . $uid . '</ID>
                            <firstName>' . $fname . '</firstName>
                            <lastName>' . $lname . '</lastName>
                        </user>
                    </updateUser>';
         
        $url = "https://" . $this->jiveSystemURL . "/rpc/rest/userService/users";
        $page = "/rpc/rest/userService/users";
        $headers = array(
            "PUT ".$page." HTTP/1.0",
            "Content-type: text/xml;charset=\"utf-8\"",
            "Accept: text/xml",
            "Cache-Control: no-cache",
            "Pragma: no-cache",
            "SOAPAction: \"run\"",
            "Content-length: ".strlen($payload),
            "Authorization: Basic " . base64_encode($credentials)
        );
        
        /* Prepare the data for HTTP PUT. */
        $putData = tmpfile();
        fwrite($putData, $payload);
        fseek($putData, 0); 
    
        $ch = curl_init();
        curl_setopt($ch, CURLOPT_URL,$url);
        curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
        curl_setopt($ch, CURLOPT_TIMEOUT, 60);
        curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
        curl_setopt($ch, CURLOPT_PUT, 1);
        curl_setopt($ch, CURLOPT_INFILESIZE, strlen($payload));
        curl_setopt($ch, CURLOPT_INFILE, $putData); 
    
        $response = curl_exec($ch);
        fclose($putData); 
    
        if (curl_errno($ch)) {
            print "Error: " . curl_error($ch);
        } else {
            // Show me the result
            echo "<pre>".htmlspecialchars($response)."</pre>";
        }
    
        curl_close($ch);
    
    }

Low effectiveness percentages for caches... a problem?

communities@jivesoftware.com — Fri, 13 Mar 2009 15:09:27 GMT

We're seeing poor performance across the board for our internal installation, and have a number of fronts we think we can make improvements on... but one question I had was what to expect for cache effectiveness values on:

/clearspace/admin/system-cache.jsp

I'm seeing numbers all over the board, but only rarely does clearspace mark any of them w/ the red background. The documentation seemed to suggest 90% cache effectiveness as a target; some of our caches are at ~17%, etc. But often-times, the caches aren't even full.

Thoughts?

Active Directory migration and profile details

communities@jivesoftware.com — Thu, 08 Oct 2009 16:42:05 GMT

Hi,

Our current Production Jive instance is using the internal authentication process but we are now ready to link Jive to our corporate Active Directory.

Of course, we want this migration to be totally transparent for our users.

So I would like to know if there is a risk of loosing profile details (or worse) during the switching.

Could you give me details on that please?

Thanks,

Jeremy

error in getMessagesByCommunityIDAndFilter

communities@jivesoftware.com — Tue, 21 Jul 2009 21:02:45 GMT

We've got a user/developer working on an off-line reader for the Forums through webservices and he has run into something that he asked me to ask you about.

Thanks!

John

- - - -

While testing an incremental download for over a year of historic messages through getMessagesByCommunityIDAndFilter() and

getThreadsByCommunityIDAndFilter() the server generates an error for one specific day. Both methods are called with exactly the same filter on modificationDateRangeMax and modificationDateRangeMin. That worked for all messages and threads for 2008, but there is a problem with downloading the messages from a specific day in 2009. The threads for that day work fine. Below are the two invocations and the error (the correct result from the working thread download is not included since it is quite large).

Threads download:

POST /rpc/soap/ForumService HTTP/1.1\r\n

Referer: app:/ForumClient.swf\r\n

[truncated] Accept: text/xml, application/xml, application/xhtml+xml, text/html;q=0.9, text/plain;q=0.8, text/css, image/png, image/jpeg, image/gif;q=0.8, application/x-shockwave-flash, video/mp4;q=0.9, flv-application/octet-stream;q=0.8,

x-flash-version: 10,0,12,36\r\n

Content-Type: text/xml; charset=utf-8\r\n

SOAPAction: ""\r\n

Content-Length: 613

User-Agent: Mozilla/5.0 (Windows; U; en-US) AppleWebKit/526.9+ (KHTML, like Gecko) AdobeAIR/1.5\r\n

Host: forums.adobe.com\r\n

Connection: Keep-Alive\r\n

[truncated] Cookie:

jive.recentHistory=312c3435323635353b312c3431383938373b312c3434333932333b312c3434343833373b312c3434353332373b312c3434353033373b312c3434343537343b312c3434353433363b312c3434333237323b312c3434343532363b31342c333236333b3134

<SOAP-ENV:Envelope

xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"

xmlns:xs="http://www.w3.org/2001/XMLSchema"

xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<SOAP-ENV:Body>

<tns:getThreadsByCommunityIDAndFilter

xmlns:tns="http://jivesoftware.com/clearspace/webservices">

2240

</communityID>

2009-05-09T23:00:00Z

</modificationDateRangeMax>

2009-05-08T23:00:00Z

</modificationDateRangeMin>

</filter>

</tns:getThreadsByCommunityIDAndFilter>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

Message download:

POST /rpc/soap/ForumService HTTP/1.1\r\n

Referer: app:/ForumClient.swf\r\n

x-flash-version: 10,0,12,36\r\n

Content-Type: text/xml; charset=utf-8\r\n

SOAPAction: ""\r\n

Content-Length: 615

User-Agent: Mozilla/5.0 (Windows; U; en-US) AppleWebKit/526.9+ (KHTML, like Gecko) AdobeAIR/1.5\r\n

Host: forums.adobe.com\r\n

Connection: Keep-Alive\r\n

[truncated] Cookie:

<SOAP-ENV:Envelope

xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"

xmlns:xs="http://www.w3.org/2001/XMLSchema"

xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<SOAP-ENV:Body>

<tns:getMessagesByCommunityIDAndFilter

xmlns:tns="http://jivesoftware.com/clearspace/webservices">

2240

</communityID>

2009-05-09T23:00:00Z

</modificationDateRangeMax>

2009-05-08T23:00:00Z

</modificationDateRangeMin>

</filter>

</tns:getMessagesByCommunityIDAndFilter>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

Error message

HTTP/1.1 500 Internal Server Error\r\n

Date: Tue, 21 Jul 2009 20:01:18 GMT\r\n

Content-Type: text/xml;charset=UTF-8\r\n

Content-Length: 227

Vary: Accept-Encoding,User-Agent\r\n

JP: D=235640 t=1248206478026634\r\n

Connection: close\r\n

<soap:Envelope

xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Body>

<soap:Fault>

soap:Server

</faultcode>

Fault occurred while processing.

</faultstring>

</soap:Fault>

</soap:Body>

</soap:Envelope>

Building the Business Case for Enterprise 2.0

gia.lyons@jivesoftware.com — Fri, 11 Jul 2008 17:10:35 GMT

I'd like to continue the discussion that began during the Enterprise 2.0 Conference in Boston in June 2008. I've copied the original question here, posted by Keri Pearlson from nGenera, a conference attendee:

We've been working with a number of clients who ask us about the compelling reason(s) for Enterprise 2.0. We hear "Show me the money" "Show me the value" "Show me the productivity benefits" , the rallying cry of traditional business cases.
But we very few companies seem to be able to build a compelling business case for Enterprise 2.0.
Have you had success building a compelling business case? If so, please share with us what you've used to justify the investment(s). What are the key components?

CS Feature Request - Sticky Threads

communities@jivesoftware.com — Wed, 04 Mar 2009 06:34:05 GMT

Hello, Jivers. We would loooove to see a "sticky" feature built into Clearspace that would enable a Space admin to promote a particular piece of content (a thread, document, etc) so that it would appear on the top, below Announcements but above the other posts.

If this "sticky" thread could somehow be marked with a different color or icon, it would be a very robust feature that would enable us folks to drive users toward particular pieces of content on Clearspace.

SBS - session error

communities@jivesoftware.com — Tue, 25 Aug 2009 11:07:03 GMT

Hello, we continue with the problem explained in thread http://www.jivesoftware.com/jivespace/thread/54559, but now also happens when we want to manage notifications or subspaces, is there any solution?

Thank you.

Implementing Single Sign On into Clearspace

communities@jivesoftware.com — Wed, 14 Jan 2009 11:41:34 GMT

As part of our installation we want to enable single sign on to Clearspace from our Corporate Portal and our Virtual Learning Envionment.

We currently have LDAP integration enabled in Clearspace.

Our Corporate Portal and Clearspace share the same LDAP directory.

Our virtual learning environment uses the same usernames and passwords but doesn't share the same directory (they are centrally synchronized).

Our preferred way to implement this would be to use our Corporate CAS (Yale Central Authentication Server) that is integrated into our Corporate Portal. You get a CAS ticket when you login in to our Corporate Portal.

I know that Clearspace uses the Acegi security system that has support for CAS as either client or server or both.

My questions are if you can answer them.

Can I configure Clearspace to use the CAS via the acegi security system? We would need Clearspace to be a CAS client only.

Can this be used with the LDAP integration?

Does this prevent users from logging in manually? ie can these authentication methods be chained?

If this is not possible is there a recommended way to implement Single Sign on into Clearspace from another application?