Jivespace : Popular Threads - Support

Email to Clearspace bounces after 5 days

communities@jivesoftware.com — Tue, 30 Jun 2009 20:33:32 GMT

When I reply by email to a hosted Clearspace instance the message gets delivered fine to the Jive mail gateway, and then disappears, only to reappear as a bounce after 5 days. The latest email message that went missing was delivered to the mail gateway with the following log line:

Jun 27 01:30:48 smtp1 postfix/smtp[12010]: C8321F00481: to=<clearspace-113556920-5552-2-2066133@mail.forums.adobe.com>, relay=mail.sgaur.hosted.jivesoftware.com[209.46.39.252], delay=2, status=sent (250 2.0.0 Ok: queued as E092D2408550)

Times in GMT + 0200

This message still hasn't shown up in the forum. I expect to get a bounce in 2 days or so.

On previous bouncs the NDN read:

Reporting-MTA: dns; mail.sgaur.hosted.jivesoftware.com
X-Postfix-Queue-ID: 7418F24087B0
X-Postfix-Sender: rfc822; spam@vandieten.net
Arrival-Date: Mon, 15 Jun 2009 13:45:00 -0600 (MDT)

Final-Recipient: rfc822; clearspace-1668662174-1ry-2-7VUV@mail.forums.adobe.com
Original-Recipient: rfc822;clearspace-1668662174-1ry-2-7VUV@mail.forums.adobe.com
Action: failed
Status: 4.4.2
Diagnostic-Code: X-Postfix; lost connection with 10.137.24.42[10.137.24.42]
    while sending RCPT TO

Reporting-MTA: dns; mail.sgaur.hosted.jivesoftware.com
X-Postfix-Queue-ID: C13D22408391
X-Postfix-Sender: rfc822; spam@vandieten.net
Arrival-Date: Thu, 11 Jun 2009 12:34:50 -0600 (MDT)

Final-Recipient: rfc822; clearspace-1789239401-1ry-2-8eU1@mail.forums.adobe.com
Original-Recipient: rfc822;clearspace-1789239401-1ry-2-8eU1@mail.forums.adobe.com
Action: failed
Status: 4.4.2
Diagnostic-Code: X-Postfix; delivery temporarily suspended: lost connection
    with 10.137.24.42[10.137.24.42] while sending end of data -- message may be
    sent more than once

Low effectiveness percentages for caches... a problem?

communities@jivesoftware.com — Fri, 13 Mar 2009 15:09:27 GMT

We're seeing poor performance across the board for our internal installation, and have a number of fronts we think we can make improvements on... but one question I had was what to expect for cache effectiveness values on:

/clearspace/admin/system-cache.jsp

I'm seeing numbers all over the board, but only rarely does clearspace mark any of them w/ the red background. The documentation seemed to suggest 90% cache effectiveness as a target; some of our caches are at ~17%, etc. But often-times, the caches aren't even full.

Thoughts?

Active Directory migration and profile details

communities@jivesoftware.com — Thu, 08 Oct 2009 16:42:05 GMT

Hi,

Our current Production Jive instance is using the internal authentication process but we are now ready to link Jive to our corporate Active Directory.

Of course, we want this migration to be totally transparent for our users.

So I would like to know if there is a risk of loosing profile details (or worse) during the switching.

Could you give me details on that please?

Thanks,

Jeremy

error in getMessagesByCommunityIDAndFilter

communities@jivesoftware.com — Tue, 21 Jul 2009 21:02:45 GMT

We've got a user/developer working on an off-line reader for the Forums through webservices and he has run into something that he asked me to ask you about.

Thanks!

John

- - - -

While testing an incremental download for over a year of historic messages through getMessagesByCommunityIDAndFilter() and

getThreadsByCommunityIDAndFilter() the server generates an error for one specific day. Both methods are called with exactly the same filter on modificationDateRangeMax and modificationDateRangeMin. That worked for all messages and threads for 2008, but there is a problem with downloading the messages from a specific day in 2009. The threads for that day work fine. Below are the two invocations and the error (the correct result from the working thread download is not included since it is quite large).

Threads download:

POST /rpc/soap/ForumService HTTP/1.1\r\n

Referer: app:/ForumClient.swf\r\n

[truncated] Accept: text/xml, application/xml, application/xhtml+xml, text/html;q=0.9, text/plain;q=0.8, text/css, image/png, image/jpeg, image/gif;q=0.8, application/x-shockwave-flash, video/mp4;q=0.9, flv-application/octet-stream;q=0.8,

x-flash-version: 10,0,12,36\r\n

Content-Type: text/xml; charset=utf-8\r\n

SOAPAction: ""\r\n

Content-Length: 613

User-Agent: Mozilla/5.0 (Windows; U; en-US) AppleWebKit/526.9+ (KHTML, like Gecko) AdobeAIR/1.5\r\n

Host: forums.adobe.com\r\n

Connection: Keep-Alive\r\n

[truncated] Cookie:

jive.recentHistory=312c3435323635353b312c3431383938373b312c3434333932333b312c3434343833373b312c3434353332373b312c3434353033373b312c3434343537343b312c3434353433363b312c3434333237323b312c3434343532363b31342c333236333b3134

<SOAP-ENV:Envelope

xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"

xmlns:xs="http://www.w3.org/2001/XMLSchema"

xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<SOAP-ENV:Body>

<tns:getThreadsByCommunityIDAndFilter

xmlns:tns="http://jivesoftware.com/clearspace/webservices">

2240

</communityID>

2009-05-09T23:00:00Z

</modificationDateRangeMax>

2009-05-08T23:00:00Z

</modificationDateRangeMin>

</filter>

</tns:getThreadsByCommunityIDAndFilter>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

Message download:

POST /rpc/soap/ForumService HTTP/1.1\r\n

Referer: app:/ForumClient.swf\r\n

x-flash-version: 10,0,12,36\r\n

Content-Type: text/xml; charset=utf-8\r\n

SOAPAction: ""\r\n

Content-Length: 615

User-Agent: Mozilla/5.0 (Windows; U; en-US) AppleWebKit/526.9+ (KHTML, like Gecko) AdobeAIR/1.5\r\n

Host: forums.adobe.com\r\n

Connection: Keep-Alive\r\n

[truncated] Cookie:

<SOAP-ENV:Envelope

xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"

xmlns:xs="http://www.w3.org/2001/XMLSchema"

xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<SOAP-ENV:Body>

<tns:getMessagesByCommunityIDAndFilter

xmlns:tns="http://jivesoftware.com/clearspace/webservices">

2240

</communityID>

2009-05-09T23:00:00Z

</modificationDateRangeMax>

2009-05-08T23:00:00Z

</modificationDateRangeMin>

</filter>

</tns:getMessagesByCommunityIDAndFilter>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

Error message

HTTP/1.1 500 Internal Server Error\r\n

Date: Tue, 21 Jul 2009 20:01:18 GMT\r\n

Content-Type: text/xml;charset=UTF-8\r\n

Content-Length: 227

Vary: Accept-Encoding,User-Agent\r\n

JP: D=235640 t=1248206478026634\r\n

Connection: close\r\n

<soap:Envelope

xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Body>

<soap:Fault>

soap:Server

</faultcode>

Fault occurred while processing.

</faultstring>

</soap:Fault>

</soap:Body>

</soap:Envelope>

SBS - session error

communities@jivesoftware.com — Tue, 25 Aug 2009 11:07:03 GMT

Hello, we continue with the problem explained in thread http://www.jivesoftware.com/jivespace/thread/54559, but now also happens when we want to manage notifications or subspaces, is there any solution?

Thank you.

Implementing Single Sign On into Clearspace

communities@jivesoftware.com — Wed, 14 Jan 2009 11:41:34 GMT

As part of our installation we want to enable single sign on to Clearspace from our Corporate Portal and our Virtual Learning Envionment.

We currently have LDAP integration enabled in Clearspace.

Our Corporate Portal and Clearspace share the same LDAP directory.

Our virtual learning environment uses the same usernames and passwords but doesn't share the same directory (they are centrally synchronized).

Our preferred way to implement this would be to use our Corporate CAS (Yale Central Authentication Server) that is integrated into our Corporate Portal. You get a CAS ticket when you login in to our Corporate Portal.

I know that Clearspace uses the Acegi security system that has support for CAS as either client or server or both.

My questions are if you can answer them.

Can I configure Clearspace to use the CAS via the acegi security system? We would need Clearspace to be a CAS client only.

Can this be used with the LDAP integration?

Does this prevent users from logging in manually? ie can these authentication methods be chained?

If this is not possible is there a recommended way to implement Single Sign on into Clearspace from another application?

Blogposts in SocialGroups can be edited by all members

communities@jivesoftware.com — Mon, 28 Sep 2009 09:52:14 GMT

Hi Jive,

we have an internal incident where a group member (BAD) edited a blogposts by another member (GOOD).

GOOD created a blogposts.

BAD edited the post to something not nice

The blogost does not show that it was edit by BAD. It still shows GOOD as the creator.

This feels like a bug or two or ...

Firstly, the last editor should show somewhere.

Secondly, the blogpost should not be editable by other members. They can comment.

Thirdly, I did not find any documentation about how permissions in a social group are handled. Who can do what?

best regards,

Nils

Access to subversion repository

communities@jivesoftware.com — Tue, 13 Oct 2009 18:25:33 GMT

Note: I am creating a case off of comments posted here: http://www.jivesoftware.com/jivespace/docs/DOC-7111

I don't seem to have access to the subversion repository is located at: https://svn.jivesoftware.com/svn/ext/customer/cerner-internal/trunk/ which needed for the above tutorial. Can you get us access? While waiting I have obtained the files from a co-worker and have been trying to get them to compile but I am having problems with the AttachmentHelper. It all seems to stem from the failed import of com.jivesoftware.community.attachments. It doesn't seem to exist in the

http://maven-secure.jivesoftware.com/archiva/repository/jive.internal/ or the http://maven-secure.jivesoftware.com/archiva/repository/jive.snapshots/

Here is my full error message:

[WARNING] bad version number found in C:\Users\jp018858\.m2\repository\com\jivesoftware\aspectjrt\1.6.3-3.0.0\aspectjrt-1.6.3-3.0.0.jar expected 1.6.2 found 1.6.3

[ERROR] The method isGlobalModerator() in the type BasePermHelper is not applicable for the arguments (User)

[ERROR] The import com.jivesoftware.community.attachments cannot be resolved

[ERROR] AttachmentHelper cannot be resolved to a type

[ERROR] attachmentHelper cannot be resolved

[INFO] ------------------------------------------------------------------------

[ERROR] BUILD ERROR

[INFO] ------------------------------------------------------------------------

[INFO] Compiler errors :

error at return user != null && (JiveContainerPermHelper.isGlobalAdmin(user.getID()) || JiveContainerPermHelper.isGlobalModerator(user));

^^^^^^^

C:\Jive\cerner-internal\web\src\main\java\com\jivesoftware\community\util\SocialGroupPermHelper.java:396:0::0 The method isGlobalModerator() in the type BasePermHelper is not applicable for the arguments (User)

error at import com.jivesoftware.community.attachments.AttachmentHelper;

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

C:\Jive\cerner-internal\web\src\main\java\com\jivesoftware\community\action\CreatePostAction.java:16:0::0 The import com.jivesoftware.community.attachments cannot be resolved

error at protected AttachmentHelper attachmentHelper;

^^^^^^^^^^^

C:\Jive\cerner-internal\web\src\main\java\com\jivesoftware\community\action\CreatePostAction.java:112:0::0 AttachmentHelper cannot be resolved to a type

error at public final void setAttachmentHelper(AttachmentHelper attachmentHelper) {

^^^^^^^^^^^

C:\Jive\cerner-internal\web\src\main\java\com\jivesoftware\community\action\CreatePostAction.java:162:0::0 AttachmentHelper cannot be resolved to a type

error at contentType = attachmentHelper.validateUserProvidedContentType(fileName, contentType, bis);

C:\Jive\cerner-internal\web\src\main\java\com\jivesoftware\community\action\CreatePostAction.java:1095:0::0 attachmentHelper cannot be resolved

REST API : Disabling a User

communities@jivesoftware.com — Thu, 19 Nov 2009 20:15:28 GMT

I'm trying to use the REST API to disable a user account. I'm sending this XML payload:

<disableUser><userID>2199</userID></disableUser>

and am receiving the following response with Status Code: 200 OK

<ns1:enableUserResponse xmlns:ns1="http://jivesoftware.com/clearspace/webservices" />

It seems as if the request is executing properly, but when I check the admin panel, the user is not disabled. Is this the response I should be getting? If not, what is the response when the request executes properly?

Thanks,

Alan

Unauthorized User Error when Creating Documents

communities@jivesoftware.com — Wed, 12 Aug 2009 16:23:09 GMT

Hi all -

Several users are getting the following error message when attempting to create documents in our Clearspace community:

"It appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake." (I've attached a screenshot of the error as well)

I've checked and double-checked the user permissions, and they are set so that these users can create documents in the communities. Is there something simple that I've missed? Or is there something amiss in the system?

Either way, please let me know. Thanks in advance!

Larry