Jivespace : Popular Threads - Supportal Information & Feedback

"Case Product Issues" Widget does not the current information

communities@jivesoftware.com — Thu, 22 Oct 2009 08:58:38 GMT

Hi,

we have filed many bugs since we are using Clearspace. With the introduction of Jivespace / Supportal our Jira access got barred and we started using threads for handling issues. To get information about the status of a bug we had to ask the supporter and the thread was update. Now we have the "Case Product Issues" wigdet on the right side as a peephole into Jira. But it is somehow broken. All our cases are reported for our current version, but the widget often does not reflect this. When we request the supporter to add our version, we get a reply that it has been done. But it does not show up. Please fix the "Case Product Issues" widget.

Nils

"Report Abuse" - Unexpected Error

communities@jivesoftware.com — Thu, 12 Nov 2009 15:16:07 GMT

I used the function "Report Abuse" on a document that had just been posted on which I had received an e mail notification.

When I clicked on the submitt button I received the message "Unexpected Error" -

The report is on the Space that doesn't have a space moderator yet, does this cause the error?

RSS feeds not posting correctly

communities@jivesoftware.com — Wed, 29 Jul 2009 21:11:55 GMT

Hello,

I have noticed that our RSS feeds are not pulling through correctly when we try to implement them into other applications. For example, we would like to implement the RSS feed for all new blog posts and display them on our facebook page.We have found this to be successful for other RSS feeds, but it seems the feed from our blog posts does not contain any images, or the full post.

Are there settings we need to change, or did we code the page incorrectly?

Here's the feed URL: https://www.scheelssports.com/clearspace/blogs/scheelsblog/feeds/posts

As a side note, I have created a feedburner feed too, and it still does not pull the images from our blog posts.

Thanks!

Email import is eating my messages

communities@jivesoftware.com — Thu, 23 Jul 2009 20:07:17 GMT

When I respond to messages by email, my message shows up blank. For example:

Re: error in getMessagesByCommunityIDAndFilter

Re: ForumService.getMessageCountByCommunityIDAndFilter() never returning results

I am trying to login in Jive SBS Mobile, but it failed.

communities@jivesoftware.com — Tue, 10 Nov 2009 11:31:37 GMT

Hi, my name is Luiz Fernando Diniz. I'm from Brazil and I was in San Francisco,CA in Together JiveWorld09. After the presentation of Jive SBS Mobile I downloaded the iphone APP, but i am trying to login using the jivespace community and my username luiz.diniz, but it returns "Login Failed - Unable to log you in.". I met Olivia after the Jive Tech Talk: "The Mobile Jive - Product Session" and compromise myself to use the app and give a feedback. But the only Jive community that I participate is Jivespace. Does anybody could help me to login in the Jive SBS mobile? Tks.

P.S. Sorry about my rusty english.

Using ressource kit for themes

communities@jivesoftware.com — Tue, 11 Aug 2009 15:28:36 GMT

Dear support,

in our SBS I've just downloaded the ressource kit to amend the theme in SBS. In the standard-kit I just replace 2 png. After uploading it, all icons fade away. After setting the theme back to standard all icons were back in place.

It seems that the ressource kit is from clearspace. Pls provide us with the SBS-kit.

Thankyou for your assistance!

Yours

Volker

Be able to change the Severity level of a case

gjankowski@solidworks.com — Mon, 27 Jul 2009 20:51:32 GMT

I would like to be able to change the severity level of a case after it has been opened.

Jivespace Maintenance Windows collide with Working Hours in Europe

communities@jivesoftware.com — Wed, 18 Nov 2009 10:39:13 GMT

hi,

it happened to me two or three time that I was writing a reply to a case / discussion and when I hit "Post Message/Reply" I got the info the site was beeing maintained.

Thanks to browser caching or whatever I could wait for 10 mins and hit CMD+R to reload and the post was successful. So no work was lost.

But it would be great to inform us, the customers, about maintenance windows, so that we are prepared.

best regards,

Nils

Moving Case to different Sev level

kmiller@veristor.com — Thu, 05 Nov 2009 13:37:03 GMT

I am trying to move a case that is currently at Sev 3 to Sev 2, but the Move up and Move down links are not working. The case was moved from from the General support area to our private supportal, if that makes any difference.

Issue in Set up of demo version of Jive software 4.0

communities@jivesoftware.com — Mon, 09 Nov 2009 12:23:11 GMT

Hi,

I have downloaded the files for demo version of Jive SBS 4.0(employee and public) and have installed on my desktop.

When i click on the jive icon and click for view site it asks for set up.

I click on contiue link without changing any default parameters for development environment,i am getting 'The local database credentials are invalid' message.Can anyone help me to sort this issue.

Thanks

Abhishek