Jivespace : Popular Threads - Internal Collaboration

Do reputation points help or hurt?

gia.lyons@jivesoftware.com — Wed, 16 Jul 2008 16:54:31 GMT

I have customers who take a look at the reputation points available in the solution I sell, and say, "that will never work here." I know they work well in external communities, but do they work inside the firewall? If so, what attributes of your culture make it successful?

Building the Business Case for Enterprise 2.0

gia.lyons@jivesoftware.com — Fri, 11 Jul 2008 17:10:35 GMT

I'd like to continue the discussion that began during the Enterprise 2.0 Conference in Boston in June 2008. I've copied the original question here, posted by Keri Pearlson from nGenera, a conference attendee:

We've been working with a number of clients who ask us about the compelling reason(s) for Enterprise 2.0. We hear "Show me the money" "Show me the value" "Show me the productivity benefits" , the rallying cry of traditional business cases.
But we very few companies seem to be able to build a compelling business case for Enterprise 2.0.
Have you had success building a compelling business case? If so, please share with us what you've used to justify the investment(s). What are the key components?

How did you brand your internal social enterprise solution?

gia.lyons@jivesoftware.com — Wed, 16 Jul 2008 16:50:13 GMT

How did you brand your internal social enterprise solution? What words did you use to describe it to employees? I know that the word "social" is a negative in many organizations, so I'm interested to learn what language, what brand, worked for you, and why, if possible.

Alternate model to a community leader/manager

communities@jivesoftware.com — Fri, 01 Aug 2008 17:36:24 GMT

Let me share an alternate model to the "internal community manager" role. This is based on a case that I worked on, and I wanted to get feedback from you if you think this is a better model.

Context: I worked with a client who was not in a position to hire a full time community manager. But only to bring me on for a limited engagement to set them off toward a good path. The situation: about 1000 people in the division, multiple locations, multiple products, multiple clients, you name it - silos everywhere. The big enabler: the thought leadership was committed to an Enterprise 2.0 collab strategy. They had software which provided them with a wiki, forum, blog, and "facebook-like" application for employees to provide branded identity and form into visible groups.

We followed the org structure, based on product, geography, and client. And we set up 10 sub-communities. Each group was willing to assign one person a 5--10 hour a week allocation for community management. But these people who were assigned this role were all over the place in terms of their awareness and abilities to perform this role. So we created a community of community leaders -- we met every week to review the community practices, barriers, successes, etc. The community of leaders shared practices about discussion forum moderation and wiki-page gardening etc. The leadership blogged to the organization promoting the success stories, and sometimes addressed the barriers.

Each sub community was set up consistently (group wiki pages, categories, tags, etc.), and the part-time leaders helped group use the tools to collaborate and share effectively. There was no formal training. Rather we use the "I do, then we do, then you do" method of mentoring. And people followed the examples. It was easier to follow than to deviate, so people use the tools and collaborated effectively.

In upshot: instead of a dedicated internal community manager, we set up a community of part time managers. It had the advantage of spreading the "gospel" (so to speak), and talent, so that others in the company got better at business/social information exchange. I will admit, there were many speed bumps on the road, it was not smooth. But looking back, I think it was an overall successful approach.

The concept that many part-time contributors can scale better than one expert is very harmonious with Web 2.0. Perhaps this is a better model? It worked for me in this case, but I'd like to get your input -- one example is not a pattern. Anyone else see something like this before? What do you think about the approach?

Help obtaining management support for Jive

communities@jivesoftware.com — Fri, 17 Jul 2009 06:34:17 GMT

Next week we are presenting to management to attempt to convince them to deploy Jive as a business collaboration tool.

I was wondering if others had given similar presentations or business cases that we could leverage off.

Any ideas would be greatly appreciated.

Document Management - What to you do? (or think)

communities@jivesoftware.com — Wed, 12 Nov 2008 20:25:54 GMT

I'd like to know how other businesses manage documents within or outside an enterprise social collaboration tool. This is an area we are struggling with and has already crippled performance on our enterprise portal and wiki environment. I don't want the same thing happening if we roll out a social collaboration solution. I also don't want this platform to be a dumping ground for documents. Iv'e heard others that accomplish this through policies and file size limitations. I would ultimately like to find a more elegant solution (e.g. one button publish from clearspace to a backend doc management tool).

Any comments ?

What do you do about email notifications

communities@jivesoftware.com — Thu, 16 Apr 2009 15:59:02 GMT

We're just about ready to launch Bupa Live on May 5th and one of the questions our service people is raising is about what other companies do or have found with email notifications.

With increasing users and activity email notifications can ramp up volumes a lot although as has been pointed out this is mitigated by the drop off in collaboration using word docs and email which results in multi megabyte mails getting spammed around the system.

Would be great to hear what other companies have found with their experiences regarding email notifications and Jive SBS, so please post below if you'ev been using Clearspace for a while and what your experiences have been.

Whats your Governance Model Look Like

communities@jivesoftware.com — Wed, 16 Jul 2008 18:41:55 GMT

Hello... i'm interested in hearing about Governance Models at organizations. How are you organized, who manages Social Media initiatives, how do you escalate and problem solve when issues arise?

Your thoughts on the matter are geatly appreciated.

Steve

Will Slideshare be embeddable in Jive SBS 4.0?

communities@jivesoftware.com — Mon, 28 Sep 2009 15:45:21 GMT

Hi I've had a few people enquire about Slideshare and whether it will be easily embeddable in Jive SBS 4.0?

Any clarification will be much appreciated.

Twitter?

communities@jivesoftware.com — Thu, 31 Jul 2008 16:00:24 GMT

What are people thinking about/doing with Twitter? Anyone following Professor McAfee's discussion on the topic? Do we all hope people keep their work/personal lives separate? Do these tools need better "filters" to take out the "noise"?

Discuss... ;-)