This week we had our first consultation with Matt Cain, Collaboration Analyst/Guru from Gartner, the 800lb gorilla of research firms. He shared some interesting insight into how companies make collaboration software decisions. One interesting point: most companies consider their collaboration software to be "good enough", even though there are some major headaches (redundant effort, disconnected systems, etc.). Is that true at your company? He also said that there's room for an Open Source EIM alternative in the market but none has emerged the winner yet (we're working on it!). In short, he liked what we were doing and gave us some really helpful perspective.