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Test Wiki in Test GroupGen

Posted by JenniferBruno Mar 5, 2010

Wiki

From Wikipedia, the free encyclopedia

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This article is about the type of website.  For other uses, see Wiki (disambiguation).
"WikiNode" redirects here. For the WikiNode of Wikipedia, see Wikipedia:WikiNode.

A wiki (pronounced /ˈwɪki/ WIK-ee) is a website that allows the easy[1] creation and editing of any number of interlinked web pages via a web browser using a simplified markup language or a WYSIWYG text editor.[2][3] Wikis are typically powered by wiki software and are often used to create collaborative websites, to power community websites, for personal note taking, in corporate intranets, and in knowledge management systems.

Wikis may exist to serve a specific purpose, and in such cases, users use their editorial rights to remove material that is considered "off topic". Such is the case of the collaborative encyclopedia Wikipedia.[3] In contrast, open purpose wikis accept content without firm rules as to how the content should be organized.

Ward Cunningham, the developer of the first wiki software, WikiWikiWeb, originally described it as "the simplest online database that could possibly work."[4] "Wiki" (pronounced [ˈwiki] or [ˈviki]) is a Hawaiian word for "fast".[5] "Wiki" has been backronymed by some to "What I Know Is".[6]

Contents

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History

Main article: History of wikis

WikiWikiWeb was the first wiki.[7] Ward Cunningham started developing WikiWikiWeb in 1994, and installed it on the Internet domain c2.com on March 25, 1995. It was named by Cunningham, who remembered a Honolulu International Airport counter employee telling him to take the "Wiki Wiki" shuttle bus that runs between the airport's terminals. According to Cunningham, "I chose wiki-wiki as an alliterative substitute for 'quick' and thereby avoided naming this stuff quick-web."[8][9]

Cunningham was in part inspired by Apple's HyperCard. Apple had designed a system allowing users to create virtual "card stacks" supporting links among the various cards. Cunningham developed Vannevar Bush's ideas by allowing users to "comment on and change one another's text".[3][10]

Despite Cunningham's usage of the term, the origins of the name wiki in commerce can be traced to the first U.S. Trademark on the name "wiki", which was filed a year before Ward Cunningham started developing WikiWikiWeb in 1994 by a company called WikiDigs in Van Nuys, California on July 12, 1993. [11] The original trademark for "wiki" was used to describe a form of non-metal caps used for collecting and trading.[12] However, the mark became abandoned by December 1994 because of a failure to use the mark in commerce, opening the way to widespread adoption of the term in the computer industry. [13]

In the early 2000s, wikis were increasingly adopted in enterprise as collaborative software. Common uses included project communication, intranets, and documentation, initially for technical users. Today some companies use wikis as their only collaborative software and as a replacement for static intranets, and some schools and universities use wikis to enhance group learning. There may be greater use of wikis behind firewalls than on the public Internet.

On March 15, 2007, wiki entered the online Oxford English Dictionary.[14]

Characteristics

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Ward Cunningham, and co-author Bo Leuf, in their book The Wiki Way: Quick Collaboration on the Web described the essence of the Wiki concept as follows:

  • A wiki invites all users to edit any page or to create new pages within the wiki Web site, using only a plain-vanilla Web browser without any extra add-ons.
  • Wiki promotes meaningful topic associations between different pages by making page link creation almost intuitively easy and showing whether an intended target page exists or not.
  • A wiki is not a carefully crafted site for casual visitors. Instead, it seeks to involve the visitor in an ongoing process of creation and collaboration that constantly changes the Web site landscape.

A wiki enables documents to be written collaboratively, in a simple markup language using a web browser. A single page in a wiki website is referred to as a "wiki page", while the entire collection of pages, which are usually well interconnected by hyperlinks, is "the wiki". A wiki is essentially a database for creating, browsing, and searching through information.

A defining characteristic of wiki technology is the ease with which pages can be created and updated. Generally, there is no review before modifications are accepted. Many wikis are open to alteration by the general public without requiring them to register user accounts. Sometimes logging in for a session is recommended, to create a "wiki-signature" cookie for signing edits automatically. Many edits, however, can be made in real-time and appear almost instantly online. This can facilitate abuse of the system. Private wiki servers require user authentication to edit pages, and sometimes even to read them.

Editing wiki pages

There are many different ways in which wikis have users edit the content. Ordinarily, the structure and formatting of wiki pages are specified with a simplified markup language, sometimes known as "wikitext". For example, starting a line of text with an asterisk ("*") is often used to enter it in a bulleted list. The style and syntax of wikitexts can vary greatly among wiki implementations, some of which also allow HTML tags. The reason for taking this approach is that HTML, with its many cryptic tags, is not very legible, making it hard to edit. Wikis therefore favour plain text editing, with fewer and simpler conventions than HTML, for indicating style and structure. Although limiting access to HTML and cascading style sheets (CSS) of wikis limits user ability to alter the structure and formatting of wiki content, there are some benefits. Limited access to CSS promotes consistency in the look and feel and having JavaScript disabled prevents a user from implementing code, which may limit access for other users.

MediaWiki syntax Equivalent HTML Rendered output
"Take some more [[tea]]," the March Hare said to Alice, very earnestly.

"I've had nothing yet," Alice replied in an offended tone: "so I can't take more."

"You mean you can't take ''less''," said the Hatter: "it's very easy to take ''more'' than nothing."
<p>"Take some more <a href="/wiki/Tea" title="Tea">tea</a> ," the March Hare said to Alice, very earnestly.</p>

<p>"I've had nothing yet," Alice replied in an offended tone: "so I can't take more."</p>

<p>"You mean you can't take <i>less</i>," said the Hatter: "it's very easy to take <i>more</i> than nothing."</p>

"Take some more tea," the March Hare said to Alice, very earnestly.

"I've had nothing yet," Alice replied in an offended tone: "so I can't take more."

"You mean you can't take less," said the Hatter: "it's very easy to take more than nothing."

(Quotation above from Alice's Adventures in Wonderland by Lewis Carroll)

Increasingly, wikis are making "WYSIWYG" ("What You See Is What You Get") editing available to users, usually by means of JavaScript or an ActiveX control that translates graphically entered formatting instructions, such as "bold" and "italics", into the corresponding HTML tags or wikitext. In those implementations, the markup of a newly edited, marked-up version of the page is generated and submitted to the server transparently, and the user is shielded from this technical detail. However, WYSIWYG controls do not always provide all of the features available in wikitext.

Most wikis keep a record of changes made to wiki pages; often every version of the page is stored. This means that authors can revert to an older version of the page, should it be necessary because a mistake has been made or the page has been vandalized. Many implementations (for example MediaWiki) allow users to supply an "edit summary" when they edit a page. This is a short piece of text (usually one line) summarizing the changes. It is not inserted into the article, but is stored along with that revision of the page, allowing users to explain what has been done and why; this is similar to a log message when committing changes to a revision control system.

Navigation

Within the text of most pages there are usually a large number of hypertext links to other pages. This form of non-linear navigation is more "native" to wiki than structured/formalized navigation schemes. That said, users can also create any number of index or table of contents pages, with hierarchical categorization or whatever form of organization they like. These may be challenging to maintain by hand, as multiple authors create and delete pages in an ad hoc manner. Wikis generally provide one or more ways to categorize or tag pages to support the maintenance of such index pages.

Most wikis have a backlink feature, which displays all pages that link to a given page.

It is typical in a wiki to create links to pages that do not yet exist, as a way to invite others to share what they know about a subject new to the wiki.

Linking and creating pages

Links are created using a specific syntax, the so-called "link pattern" (also see CURIE). Originally, most wikis used CamelCase to name pages and create links. These are produced by capitalizing words in a phrase and removing the spaces between them (the word "CamelCase" is itself an example). While CamelCase makes linking very easy, it also leads to links which are written in a form that deviates from the standard spelling. CamelCase-based wikis are instantly recognizable because they have many links with names such as "TableOfContents" and "BeginnerQuestions." It is possible for a wiki to render the visible anchor for such links "pretty" by reinserting spaces, and possibly also reverting to lower case. However, this reprocessing of the link to improve the readability of the anchor is limited by the loss of capitalization information caused by CamelCase reversal. For example, "RichardWagner" should be rendered as "Richard Wagner," whereas "PopularMusic" should be rendered as "popular music." There is no easy way to determine which capital letters should remain capitalized. As a result, many wikis now have "free linking" using brackets, and some disable CamelCase by default.

Trust and security

Controlling changes

History comparison reports highlight the changes between two revisions of a page.

Wikis are generally designed with the philosophy of making it easy to correct mistakes, rather than making it difficult to make them. Thus, while wikis are very open, they provide a means to verify the validity of recent additions to the body of pages. The most prominent, on almost every wiki, is the "Recent Changes" page—a specific list numbering recent edits, or a list of edits made within a given time frame.[15] Some wikis can filter the list to remove minor edits and edits made by automatic importing scripts ("bots").[16]

From the change log, other functions are accessible in most wikis: the revision history shows previous page versions and the diff feature highlights the changes between two revisions. Using the revision history, an editor can view and restore a previous version of the article. The diff feature can be used to decide whether or not this is necessary. A regular wiki user can view the diff of an edit listed on the "Recent Changes" page and, if it is an unacceptable edit, consult the history, restoring a previous revision; this process is more or less streamlined, depending on the wiki software used.[17]

In case unacceptable edits are missed on the "recent changes" page, some wiki engines provide additional content control. It can be monitored to ensure that a page, or a set of pages, keeps its quality. A person willing to maintain pages will be warned of modifications to the pages, allowing him or her to verify the validity of new editions quickly.[18]

Searching

Most wikis offer at least a title search, and sometimes a full-text search. The scalability of the search depends on whether the wiki engine uses a database. Indexed database access is necessary for high speed searches on large wikis. Alternatively, external search engines such as Google can sometimes be used on wikis with limited searching functions in order to obtain more precise results. However, a search engine's indexes can be very out of date (days, weeks or months) for many websites.

Software architecture

Wiki software is a type of collaborative software that runs a wiki system, allowing web pages to be created and edited using a common web browser. It is usually implemented as an application server that runs on one or more web servers. The content is stored in a file system, and changes to the content are stored in a relational database management system. Alternatively, personal wikis run as a standalone application on a single computer. For example: WikidPad.

Trustworthiness

Critics of publicly editable wiki systems argue that these systems could be easily tampered with, while proponents argue that the community of users can catch malicious content and correct it.[3] Lars Aronsson, a data systems specialist, summarizes the controversy as follows:

Most people, when they first learn about the wiki concept, assume that a Web site that can be edited by anybody would soon be rendered useless by destructive input. It sounds like offering free spray cans next to a grey concrete wall. The only likely outcome would be ugly graffiti and simple tagging, and many artistic efforts would not be long lived. Still, it seems to work very well.[7]

Security

The open philosophy of most wikis, allowing anyone to edit content, does not ensure that every editor is well-meaning. Vandalism can be a major problem. In larger wiki sites, such as those run by the Wikimedia Foundation, vandalism can go unnoticed for a period of time. Wikis by their very nature are susceptible to intentional disruption, known as "trolling". Wikis tend to take a soft security[19] approach to the problem of vandalism; making damage easy to undo rather than attempting to prevent damage. Larger wikis often employ sophisticated methods, such as bots that automatically identify and revert vandalism and JavaScript enhancements that show characters that have been added in each edit. In this way vandalism can be limited to just "minor vandalism" or "sneaky vandalism", where the characters added/eliminated are so few that bots do not identify them and users do not pay much attention to them.

The amount of vandalism a wiki receives depends on how open the wiki is. For instance, some wikis allow unregistered users, identified by their IP addresses, to edit content, whilst others limit this function to just registered users. Most wikis allow anonymous editing without an account,[20] but give registered users additional editing functions; on most wikis, becoming a registered user is a short and simple process. Some wikis require an additional waiting period before gaining access to certain tools. For example, on the English Wikipedia, registered users can only rename pages if their account is at least four days old. Other wikis such as the Portuguese Wikipedia use an editing requirement instead of a time requirement, granting extra tools after the user has made a certain number of edits to prove their trustworthiness and usefulness as an editor. Basically, "closed up" wikis are more secure and reliable but grow slowly, whilst more open wikis grow at a steady rate but result in being an easy target for vandalism. A clear example of this would be that of Wikipedia and Citizendium. The first is extremely open, allowing anyone with a computer and internet access to edit it, making it grow rapidly, whilst the latter requires the users' real name and a biography of themselves, affecting the growth of the wiki but creating an almost "vandalism-free" ambiance.

Communities

User communities

Many wiki communities are private, particularly within enterprises. They are often used as internal documentation for in-house systems and applications.

There also exist WikiNodes which are pages on wikis that describe related wikis. They are usually organized as neighbors and delegates. A neighbor wiki is simply a wiki that may discuss similar content or may otherwise be of interest. A delegate wiki is a wiki that agrees to have certain content delegated to that wiki.

One way of finding a wiki on a specific subject is to follow the wiki-node network from wiki to wiki; another is to take a Wiki "bus tour", for example: Wikipedia's Tour Bus Stop. Domain names containing "wiki" are growing in popularity to support specific niches.

For those interested in creating their own wiki, there are publicly available "wiki farms", some of which can also make private, password-protected wikis. PBwiki, Socialtext, Wetpaint, and Wikia are popular examples of such services. For more information, see List of wiki farms. Note that free wiki farms generally contain advertising on every page.

The English-language Wikipedia has the largest user base among wikis on the World Wide Web[21] and ranks in the top 10 among all Web sites in terms of traffic.[22] Other large wikis include the WikiWikiWeb, Memory Alpha, Wikitravel, World66 and Susning.nu, a Swedish-language knowledge base.

Research communities

Wikis are an active topic of research. Two well-known wiki conferences are

There are also numerous small-scale educational communities using the Wiki software or variants. Wikidot's 'Philosophical Investigations' is one of the better known.[23]

In an April 2009 article for the London Times Higher academic newspaper, the philosopher Martin Cohen predicted that this 'bottom-up' model would in due course supersede the ambitious "libraries of All Knowledge' like Wikipedia and Citizendium.[23]

See also

References

  1. ^ wiki, n. Wiki Made Easy
  2. ^ wiki, n. Oxford English Dictionary (draft entry, March 2007) Requires Paid Subscription
  3. ^ a b c d "wiki". Encyclopædia Britannica. 1. London: Encyclopædia Britannica, Inc. 2007. http://www.britannica.com/EBchecked/topic/1192819/wiki. Retrieved 2008-04-10.
  4. ^ Cunningham, Ward (2002-06-27). "What is a Wiki". WikiWikiWeb. http://www.wiki.org/wiki.cgi?WhatIsWiki. Retrieved 2008-04-10.
  5. ^ "Hawaiian Words; Hawaiian to English". http://www.mauimapp.com/moolelo/hwnwdshw.htm. Retrieved 2008-09-19.
  6. ^ "The wiki principle". http://www.economist.com/surveys/displaystory.cfm?story_id=6794228. Retrieved 2008-08-11.
  7. ^ a b (Ebersbach 2008, p. 10)
  8. ^ Cunningham, Ward (2003-11-01). "Correspondence on the Etymology of Wiki". WikiWikiWeb. http://c2.com/doc/etymology.html. Retrieved 2007-03-09.
  9. ^ Cunningham, Ward (2008-02-25). "Wiki History". WikiWikiWeb. http://c2.com/cgi/wiki?WikiHistory. Retrieved 2007-03-09.
  10. ^ Cunningham, Ward (2007-07-26). "Wiki Wiki Hyper Card". WikiWikiWeb. http://c2.com/cgi/wiki?WikiWikiHyperCard. Retrieved 2007-03-09.
  11. ^ http://www.trademarkia.com/company-wiki-digs-inc-1343866-page-1-2
  12. ^ http://www.trademarkia.com/wiki-74413416.html
  13. ^ http://www.trademarkia.com/wiki-74413416.html
  14. ^ Diamond, Graeme (2007-03-01). "March 2007 new words, OED". Oxford University Press. http://dictionary.oed.com/news/newwords.html. Retrieved 2007-03-16.
  15. ^ (Ebersbach 2008, p. 20)
  16. ^ (Ebersbach 2008, p. 54)
  17. ^ (Ebersbach 2008, p. 178)
  18. ^ (Ebersbach 2008, p. 109)
  19. ^ "Soft Security". UseModWiki. 2006-09-20. http://www.usemod.com/cgi-bin/mb.pl?SoftSecurity. Retrieved 2007-03-09.
  20. ^ (Ebersbach 2008, p. 108)
  21. ^ "WikiStats by S23". S23Wiki. 2008-04-03. http://s23.org/wikistats/largest_html.php?sort=users_desc&th=8000&lines=500. Retrieved 2007-04-07.
  22. ^ "Alexa Web Search – Top 500". Alexa Internet. http://www.alexa.com/site/ds/top_sites?ts_mode=global&lang=none. Retrieved 2008-04-15.
  23. ^ a b 'Font of all wisdom, or not?' by Martin Cohen, Times Higher Education, 9 April 2009, accessed April 13, 2009. The site is now hosted by Wikispot, though - ie. http://philosophical-investigations.wikispot.org/

Further reading

External links

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India is a globally famous destination in point of view for tourism and holidays. There are a number of deserving destinations and cities in this fascinating country where you will love to spend your vacation along with opportunity awe-inspiring tourism. In this article, I am attempting to give you brief information about top ten cities of India widely acclaimed for awe-inspiring tourism opportunity along with excellent tourist facilities.

 

1. Delhi – the Capital City of India

In term of development, Delhi ranks top among top cities of India. It is also the major tourist destination in the country with excellent tourist facilities at its various hotels. The city depicts marvelous blend of ancient charm and modernity. Tourists have brilliant opportunity to explore heritage monuments as well as some other attractions & places of tourist interest. Red Fort, Qutub Minar and Humayun’s Tomb are listed as UNESCO World Heritage Sites. Other worth visit attractions in Delhi are India Gate, Jama Masjid, Rajghat, Lotus Temple, Birla Temple, Rashtrapati Bhawan, Parliament of India, Akshardham Temple, Chandani Chowk, etc. You will surly have a unique and cheerful experience on your Delhi city tours in India. From Delhi tourists can also make visit to nearby destinations like Agra, Jaipur, Shimla, Manali, Kashmir, etc.

 

2. Mumbai – the Financial Capital of India

Mumbai is the state capital of the state of Maharashtra. It is the economical hub of India and a major tourist destination in the country. It attracts tourists from all over the world with its many attractions and places of tourist interest. Worth visit attractions in Mumbai (Dream City) are Gateway of India, Elephanta Caves, Marine Drive, Juhu Beach, Chowpatty Beach, Victoria Terminus, Mumbai Stock Exchange, Hanging Gardens, Kamala Nehru Park, Film City, Siddhi Vinayak Temple, Maha Laxmi Mandir, Dhobi Ghat, Flora Fountain, Essel World, Haji Ali Mosque, etc. Nightlife in Mumbai is also very fascinating you will love to enjoy on your India tours and travels.

 

3. Chennai – the State Capital of Tamil Nadu

Chennai is one of the most important cities located in South India. The city preserves a lot to offer its visitors. Major tourist attractions in Chennai city are Marina Beach, Fort St George, St Thomas Mount, Kalakshetra, Parthasarthi Temple, Snake Park, Theosophical Society, George Town, Corporation Complex, Kapaleshwar Temple, National Art Gallery, Elliot Beach, etc. From Chennai, tourists can make excursions to fascinating destinations like Mahabalipuram, Kanchipuram, Pondicherry, Covelong, Tirupati, Crocodile Bank, V G P Golden Beach Resort, MGM Dizee World, Rameshwaram, Vellore, Kanyakumari, etc.

 

4. Bangalore – the Garden City of India

It is the capital of the state of Karnataka, South India. It is a very popular destination for India holidays. It attracts tourists with its attractions like Lal Bagh Botanical Garden, Cubbon Park, Tipu Sultan Summer Palace, Bangalore Palace, Vidhan Soudha, High Court Complex, Visvesvaraya Industrial and Technological Museum, ISKON Temple, St Mary's Basilica, Brigade Road, MG Road, Ulsoor Lake, etc.

 

5. Hyderabad – the City of Nizams

It is the capital city of Andhra Pradesh. It is also known as the City of Pearls or the City of Nizams. It is also a major hub for information technology industry in India. Being a major city of India, it is also one of the most important tourist destinations in the country you will love to explore on your India tours and travels. Worth visit attractions it the city are Charminar, Golconda Fort, Qutub Shahi Tombs, Paigah Tombs, Chowmahalla Palace, Asman Garh Palace, Falaknuma Palace, Taramati Baradari Palace, Purani Haveli, King Kothi Palace, Birla Mandir, Chilkur Balaji Temple, Ashtalakshmi Temple, Mecca Masjid, Ananda Buddha Vihara, Sanghi Temple, Salar Jung Museum, Birla Science Museum, Birla Planetarium, Hussain Sagar Lake, Osman Sagar Lake, Nehru Zoological Park, Ramoji Rao Film City, HITECH City, etc.

 

There are an exciting range of India tours packages available in the market to choose from for city tours in India. Choose just a right place which covers you destinations and enjoy the charm of Indian cities.

 

Author Bio:-


Rajesh Kumar is an eminent analyst and writer in India Travel & Tourism related topics. He has authored many books on tour guide for India tours and India tours packages. Find more packages at http://www.indianluxurytours.net/

22 Views 0 Comments Permalink Tags: india, tour, packages, tours, holidays
2

OK OK, I know what you're thinking, "Nobody cares where I am and I don't need to sign up for another service.".  I beg to differ.  How about if you I promise you a free drink or an appetizer?  Maybe a new way to get feedback from your customers?  A insider's tip you otherwise would be unaware of?  How about an instant connection to someone you're is attending the same conference as you?  All these can easily be accomplished using these services and I imagine your creativity can take it much further.

 

I wanted to demonstrate what these location-based service are (Foursquare and Gowalla, particularly), how to use them, why they are important to you personally, and how companies can embrace them.

 

Foursquare

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Foursquare uses the GPS in your mobile device and shows the places close to your location.  Now, simply check-in to where you are.  I recommend NOT linking to Twitter or Facebook, because it's annoying your followers/friends in my opinion.  You can click People and see who is there already and who is the mayor.   The Mayor is simply the person who has checked-in the most at this location.  Now, say you're at a conference and you see someone you've been meaning to connect with in person, you can easily connect if they are also checked-in. Also, Foursquare may show you (not in picture) what is Trending Nearby, basically showing what places have the most people checked-in in your vicinity AKA where the party's at.


Now, moving to the pictures below.  Details shows you a pin of where the location on the map and also links to Yelp so you can see reviews of that location. Tips is the most important feature in Foursquare. These are basically review or little-know tips. You can look at individual place and see all the tips left by other users.  I have used this to try a dessert I never heard at a restaraunt, learned about a drink-special at a pub that requires a verbal code and found the best place for wifi in an airport.   You can also click Tips Nearby and see what tips where left by other users (see middle, below).  This is great if you are traveling and not sure where to go.  It's also great to monitor Tips from your locations to get real feedback of what your customers are saying about you.  Currently, I would recommend the manager monitor each location for feedback.  Some locations give users incentive by rewarding the mayor with something free.  This replaces the punch card and rewards your regulars appropriately.  You can imagine where this will go once mainstream adoption takes place on Foursquare or a similar service.

 

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You can find me on Foursquare here.

 

 

 

Gowalla


Another popular service extremely similar is Gowalla.  I honestly just started getting into it and won't get into details about it yet.  Very similar, but it adds more of a game factor to it as what I've seen.  For example, the Trips are adventures with tasks for you to complete and check off.

 

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You can find me on Gowalla here.


Currently, the biggest issue that I find is the lack adoption of both services by the general population.  Personally, I found Foursquare extremely useful in connecting and finding useful tips despite the masses not participating.  Perhaps neither Foursquare nor Gowalla will be endorsed by Oprah and go mainstream, but the concept will stick around and catch on like Facebook sooner or later in my opinion.  Honestly though, I agree with Marcus Brown that Foursquare will be HUGE.  Being that Gowalla is Austin-based, I think it will get much publicity over the next few weeks during the SXSW festival in Austin.

 


Are you on either or both?  If so, please add something I missed or what you like about these services.

If not, does the above post sell you on signing up?  If not, what's missing or why would prefer to be left out?

 

Please comment and connect with me on Jivespace.

 

Thank you for reading - Michael Fraietta

51 Views 2 Comments Permalink Tags: foursquare, geo-location, gowalla
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The  Regus San Francisco-Soma office and Entrepreneur Commons are happy to  announce the launch of a new Entrepreneur Commons chapter in San  Francisco on March 25,2010.  This meeting will start promptly at 8:30am.

 

LOCATION: Regus San Francisco-Soma, 795 Folsom Street - 1st  floor, San Francisco CA 94107

 

WHEN: 3/25/2010 at 8:30am

 

PURPOSE:   Come and meet other entrepreneurs to network, learn from their  experiences, and share your with others.

 

To attend, please  register here: http://entreco100325.eventbrite.com/

 

For  this  launch event, all interested entrepreneurs are welcome to join. After  the launch meeting, the group will be closed, and any new members will  need to be approved by that core group.

 

We look forward to seeing  you there.

27 Views 0 Comments Permalink Tags: entrepreneur, entreco, commons, entrepreneurs, regus
0

During this roller-coaster economy, it’s crucial for financial services companies to provide innovative and cost-effective services to their clients. While some may think of financial services as being more traditional, Fiserv is turning this assumption on its head as they tap into Jive Social Business Software for communication, collaboration, and most importantly innovation.  Using Jive SBS, Fiserv introduced the Boardroom Series, a great, industry-first example of how bank and credit union executives can harness social technology to their advantage. Read more about it in Fiserv's announcement on the Boardroom Series and use of Jive SBS.

 

This new customer community is a key differentiator for Fiserv since there isn’t anything else like it within the industry today, and most importantly, it’s providing a huge value-add to their clients.  The numbers are telling of the momentum it has gained in just the past six months.  Fiserv launched the Boardroom Series in the summer of 2009 and so far has enrolled more than 2,300 executives, representing more than 1,000 banks and 600 credit unions, about ten percent of its client base.

 

Fiserv chose Jive because of our powerful scalability, customization, and flexibility options, as well as Jive’s thought leadership within the industry.  Since the launch last summer, we have witnessed great success stories from Fiserv and its customers as a result of the Boardroom Series.  Jive is thrilled to provide the technology backbone to help propel this success, and it is another great opportunity for us to continue to expand Jive’s versatility.

 

If you’re wondering if a bet on social software depends on smoother market conditions, consider Fiserv’s success. The reality is that SBS is a critical solution, no matter what the "stop and go" economy has served up.

717 Views 0 Comments Permalink Tags: business, announcements, customers
8

Hello and welcome to the updated Jivespace (4.0.5) and the new Supportal (4.1.0)!

 

This release of the Supportal has quite a few updated features, and some are long overdue! Read on to find out about the updated changes.

 

 

Documentation Search

Previously there was no way to search documentation from our Support site, and we have now included documentation search in 3 different locations!

 

The first is from the general Support space via a spotlight search widget.

 

The second is when submitting a new support case.  You'll see that we search the community and documentation when you are entering your case subject. This helps you see the other cases in the community that might help, as well as supporting documentation. If you don't see anything useful there, go ahead and continue to submit your support case!

 

The last place for documentation search is on the Support tab of your personalized customer group. Below the customer documentation, you'll see a search box which does a spotlight search of community content as well as documentation.

 

Example:

http://content.screencast.com/users/klassikstile/folders/Jing/media/0b313c48-c8c8-4014-a6ba-98dc5a46e25d/2010-03-02_1652.png

 

Support Focus

With our previous updates to both our Support customizations and Jivespace in general, Support focus was slightly lost. With this release we have brought some updated features to help you find the information and help you need when looking for technical software support from Jive.

 

Support Action

The first of these changes is a new Support link at the top of our theme. Clicking 'Support' from the page header will navigate you to your personal customer group's support tab automatically. If you belong to multiple accounts you'll have a quick intermediate screen to choose the account to navigate to. If you are not logged in or your account is not associated with a customer group, you'll be directed to our general Support community.

 

Customer Documentation

We previously had a lot of our customer-focused communication on our general support page, which, frankly, did not get visited or read by our customers. On your new Support tab you'll see 3 columns with customer-focused support information. Each of these items can be hidden / shown on an individual or personal level. Also, if we update or change that information we have a method to flush your hidden preference to ensure you see our updated customer docs.

 

Example:

2010-03-02_1655_001.png

 

Customer Announcements

We have added the ability to push out customer announcements to all customer groups at once, allowing us to highlight Support changes, upcoming Jivespace changes, product announcements, etc., to all customers at once. For any major changes or announcements, we will also email an update to our customers. (See example in above image or in your personal customer group.)

 

Sortable Columns

This one is long over due! The first thing you might notice is you now have the option to list only your open cases. After that you can see that you can sort by each of the column headers, and finally you can filter by severity. By default, all severity levels are selected, but clicking the red X allows you to eliminate them from the current listing.

 

Example, sorted on Last Post:

2010-03-02_1703.png

 

Additional Smaller improvements

Tracking case component

When creating a case or viewing an existing case, you'll now see a 'Component' field, which will allow us to better identify and drive internal action for hot issues.

 

Modified public case options

Ever confused about where to put a public case? The default (and most common) option is Support, which is our general support community. Any case that you feel others could learn from (or now view as a search result when creating their next case) please make public!  Also note that if the case goes down a path you feel is too private, you may change the public case option to 'No' at any time.  After saving the case it will immediately move back to your customer group.

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"I believe in being an innovator."

  - Walt Disney

 

I've often quoted Walt Disney in presentations because his vision and passion for innovation resulted in entertainment experiences the world had never seen. And over half a century later the company he founded continues to deliver those experiences today.

 

Years ago I attended a seminar at Walt Disney World, and the cast member presenting asked the audience "how many of you are creative and have big ideas." We all froze, and no one raised their hand – perhaps we were all a bit intimidated by our surroundings.

 

I'm smiling looking back at the moment because the reality is we all have a big idea or two. Ideas can pop into our heads at practically any time. The bigger obstacle most organizations face is how help their teams "run an idea up the flagpole" so it has visibility to the right people at the right time. Employees of companies using Jive SBS have been easily sharing ideas for years because our solution has such powerful collaboration capabilities.

 

The other obstacle organizations face is how to capture ideas and feedback from the people who "write the check:" their customers. Every day customers share their opinions about products and services online, sometimes with the growing-in-popularity #fail on Twitter. They expect companies to listen, and they expect visibility into what actually happened with their feedback. In many cases, however, customers find themselves screaming into an echo chamber. Annoyed customers and missed opportunities don’t lead to big ideas and breakthrough experiences.

 

Today, we launched Jive Ideation to bridge between the natural innovation capabilities of Jive SBS with the ideas swimming around in conceivably your best untapped resource – the people who use your products every day. Jive Ideation helps you tap the power of crowd-sourcing and social networks to identify and nurture the best ideas for bigger outcomes.

 

ideation-module-innovation-software.jpg

 

Isobar interactive agency Molecular Inc. has been at the forefront of the ideation effort for years, helping its clients use crowd-sourcing to drive innovation efforts. We previewed Jive Ideation with Brett Borgeson, Engagement Director at Molecular who had this to say:

"These days, big brands are looking for ways to connect more directly with their customers, making the brand experience as intimate as possible.  For brands reaching a mass audience, this is no small feat. Jive’s Ideation offering gives brands an efficient and powerful way to provide this kind of interaction with customers, allowing them an easy way to influence a company’s direction, or future product offering."


Innovation is a process, not an end game. Capturing your customers' (and employees') ideas will help send your current process into exciting new directions. To quote Disney again:

"Disneyland will never be completed. It will continue to grow as long as there is imagination left in the world."

 

Jive Ideation is an awesome example of customer feedback expanding our imagination for extending Jive Social Business Software. To learn more on our latest big idea, check out our webcast, Jive Ideation: Make Your Enterprise a Powerhouse of Innovation, hosted by Adam Mertz, Jive Product Marketing Manager.

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We have made a couple of changes to our support policy that I want to make sure you are aware of. These may help you as you shape your SBS upgrade planning.

 

End-of-Life for Jive SBS (Clearspace) 2.5.x

We recently made a change to our support policy. We have extended the support period to two years from the initial release of the product. (Previously the policy was to stop support of a product 12 months after the next major product release; based on customer feedback we extended it to two years.)

 

In keeping with that policy, we have extended support for Jive SBS (Clearspace) 2.5.x until September 1, 2010. After September 1, 2010, we will no longer fix defects on the 2.5.x platform. Support for SBS 3.0 has been extended to March 16, 2011 and SBS 4.0 until October 31, 2011.

 

End-of-Life for Internet Explorer 6

In order to provide the best platform for continued innovation, Jive will begin phasing out support for Internet Explorer 6 later this year.

 

What is changing?

 

Fall 2010

Our Fall 2010 release will include new features that are not supported by IE6. These features will be disabled for IE6 users in order to prevent potential support issues. Existing features from prior releases will continue to be supported in IE6.

 

Spring 2011

In our Spring 2011 release we will discontinue IE6 support entirely. This means that any feature, theme, Module, etc. from this release forward will not support IE6.

 

What about prior releases of SBS?

Prior releases, for instance SBS 4.0, will continue to support IE6 for the duration of their two-year support lifecycle.

 

Why is Jive doing this?

 

IE6, initially released in 2001, is no longer supported by Microsoft and lacks support for key technologies that serve as the basis for modern, rich Internet applications customers like you have come to expect. In their recent releases, Microsoft, Google and many other companies have dropped support for IE6 due to it being an obsolete, non-standard browser.

 

By discontinuing support for IE6, Jive can take advantage of Web standards that IE6 doesn’t support. These technologies will help us introduce new innovation that is more powerful and easier-to-use than ever before.

 

If you have questions about these changes, let us know.

 

-Kevin Williams

 

P.S. If you are in Denver on March 4th, we hear there is going to be a rip-roaring funeral for IE6. Who said funerals can’t be fun?

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The day for changing the deivery model

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KMWorld Knowledge Management Awrad logoWe’re off and running with our first award for 2010!  The KMWorld editorial staff recently named Jive Software to the "100 Companies that Matter in Knowledge Management" for 2010.

 

For three years running, Jive has been placed on this influential list. It's an immense honor to be included among leading knowledge management companies who are pushing the envelope about enhancing knowledge workers' ability to discover expertise and innovate.

 

Our approach is definitely cutting-edge and not your "mother’s" knowledge management system.  In the past few years, an entirely new stream of knowledge and information has been unleashed via the social media phenomenon. Jive is at the mouth of this river, catching and bringing forward exactly what enterprises need to be successful.

 

Jive understands, knowledge capture and its management has to be more like an ecosystem and less like a machine.  It must also be stored in a common, discoverable location that makes it easy to share and collaborate about with others. Most importantly, the knowledge must be shared in context to be appreciated.  That's where a platform like Jive comes in, as it captures knowledge sharing when it happens, not after the fact. For a deeper look at this, check out Gia Lyons' presentation given at KMWorld 2009: http://www.slideshare.net/gialyons/envisioning-the-enterprise-of-the-future

 

Whether it’s conversations with customers or internal dialogues, the paradigm for capturing knowledge flows and accelerating its dispersion has changed.  The collecting, sharing and collaborating must happen in a way that is organic and intuitive. It has to augment and unlock existing knowledge silos.  With social media monitoring solutions like Jive Market Engagement, organizations can control and benefit from the the free-flowing fire hose of knowledge sharing within social media. And with Jive Connects for Microsoft SharePoint, they can unify and liberate the knowledge typically locked deep in content management systems.  Some customers using Jive for KM include Bupa, Kaiser Permanente, Nike, Swiss Re, CSC, United Business Media, Manheim, Sprint, NetApp, SAP, Luftsansa, T-Mobile, and Yum! Brands.

 

As the knowledge landscape continues to evolve, we are thrilled that KMWorld recognized us once again as a vital leader.

1,186 Views 2 Comments Permalink Tags: awards, knowledge_management, kmworld
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New releases as of: 2/22/10

Downloads are available via your purchases page.

 

Jive SBS 4.0.4

Tons of great documentation and what's new details on our website: http://www.jivesoftware.com.

Full Documentation

Release Notes

Support Included for:
all supported systems

Jive SBS 3.0.13

Full Documentation

Changelog

Known Issues

Clearspace 2.5.22

Full Documentation

Changelog

Known Issues
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Today, I am excited to say that I have joined the Jive team as CEO on an interim basis. The reason for the move is simple. We are doing what leaders do when it’s time to aggressively expand the business. And Jive has reached a point where we intend aggressively invest in a number of key areas:

 

  • We’re making additional investments in engineering to deliver more innovation, faster.
  • We’re making additional investments in sales and marketing to expand Jive’s reach in existing and new markets.
  • We’re making additional investments in our services organization to meet a growing demand for expertise on designing and implementing Social Business Software initiatives.
  • We are continuing to be aggressive in evaluating acquisition targets that accelerate our plans.

 

I have been fortunate to help lead some great technology companies and grow them into market leaders. As a Jive board member, I’ve had the opportunity to work with many Jivers over the last two years. During that time, I have seen many of the same qualities that make companies great: a laser focus on customers and partners, awesome products, and a smart, passionate team. We have a big year lined up, and I look forward to working with everyone in the Jive community as we continue to bring the Social Business Software revolution to enterprises worldwide.

 

While I’ll be leading Jive through this transition, I do want to recognize and congratulate Dave Hersh on leading Jive to where we are today. Dave’s leadership helped steer Jive through massive tech industry and macroeconomic challenges to become number one in Social Business Software. And Jive customers and partners should know that Dave isn’t going far. As Chairman of the Board, Dave will continue to be active in strategic planning, in meeting with customers, and in inspiring the Jive team to reach for the stars. Dave shares more thoughts on this transition on his JiveTalks blog.

 

As the market leader, we know expectations are high. We’ll keep driving hard to the hoop, and I look forward to updating you on our progress.

 

Thanks for your support!

 

Tony Z.

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Thank You Dave in Jive Talks

Posted by matt Feb 22, 2010

Jive's history has included many big decisions and transition points. Dave stepping down as our CEO and becoming Chairman definitely qualifies. One thing Jive's co-founder Bill Lynch and I want to recognize Dave for is his consistent leadership at these critical moments. Looking back through our history, there are many company-defining examples -- taking on more office space to prepare for growth, hiring an executive for a role we'd never had before, seeking venture capital and making acquisitons. In each of those cases and many others, Dave was the voice in the room pushing us to think bigger and to go faster. Dave leading the search for a new CEO to take Jive to the next level is absolutely part of that pattern.

 

I remember one thought experiment Dave led us through in the early years, which was to try to imagine Jive as a one hundred person company. Perhaps the conversation was accompanied by White Russians? Memory is hazy, though it would fit... especially in the NYC days before we Jive moved west and the Portland beer culture invaded. It's amazing to reflect back now and realize that the almost impossible sounding dream from years ago is now reality twice-over. And that we are poised now for so much more.

 

Bill and I have never been more excited about -- or committed to -- Jive and our mission of making work social again. Thank you Dave for getting us this far and for your continued role in the next phase.

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My Transition in Jive Talks

Posted by djhersh Feb 22, 2010

I'm stepping down as CEO and stepping up as Chairman of the Board.

 

As you can imagine, it's a tough decision for me. But I have no doubts it's the right one. I've had a unique opportunity over the last eight and a half years to lead this company from a small open source project with no revenue to the growing leader of the social business movement.

 

But after a chance to consider what's best for Jive, I've decided that it's time to step down. The opportunity is massive and the growth is fast and furious.  While I know I could reinvent myself for this next phase and continue to act as the CEO, it would be like trying to change a tire on a car going 120 mph. I would rather support someone else who has "seen the movie" and can ensure that we're doing everything we can to be a great company. We have a lot of big investments to make across the board and it's incredibly important that we find someone who can crank up the volume and lead us through this period.

 

I wanted to announce this now and make sure the story got out there correctly (since it would likely come out anyway if we tried to run a confidential search). Also, I want to be clear that this was my decision; neither Sequoia Capital nor the board put any pressure on me. Frankly, in their eyes I've done a great job getting results and building out a rockstar organization, and I've always had their full support. The company is poised for greatness. The timing is ideal for bringing on new leadership while I help with the strategy from behind the scenes.

 

So what happens next? My first major initiative as Chairman will be to find my replacement. The search will start immediately and we expect to have some world class candidates lined up quickly. In the meantime, Tony Zingale, one of our board members, and a big mentor for me over these last few years, has gracefully agreed to step in as interim CEO. Tony's got incredible experience with the big moves we're making, so he'll give us a powerful head start while I focus on finding the next leader.

 

Jive has been a second family to me, and it's been an honor to have led a team of such passionate and talented people. And it's not just our employees who have inspired me, but also our customers. It's been a extraordinary ride and I'm thankful to have had the opportunity to grow as a person along with the company. Your support over the years has been fuel for my own journey as well as Jive's.

 

So thank you all. I look forward to keeping the momentum going as I step into the role of Chairman.

2,253 Views 8 Comments Permalink Tags: announcements
1

Test 1

 

List Items

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Little Better Editor than Cyn.in

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