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Jive Supportal Navigation

Top Documents

The FAQ: Clearspace's Greatest Hits

Themes and date/time locale

Configuring Multicast Clustering with Multihomed Servers

 

Top Places

Looking to get more involved? Check out these great places to start contributing and learning:

Clearspace Power Users - A meeting ground for users to learn and share their knowledge about Clearspace.

Developers - All things developer related for Jive products. Plugins, etc.

Jive Documentation - Looking for something specific? Check out our docs first!

     SBS Employee & SBS Public

EAP Jive's Early Access Program, where beta releases can be downloaded and tested on.

 

Jive Documentation (Clearspace, SBS, Forums)

Website documentation

 

Looking for something else here? Please let us know!

Supportal Info

Supportal Feedback

Want to give feedback on Jive's Supportal, which uses Social Business Software to deliver top quality support? We'd love to hear from you! Visit our Supportal Information & Feedback space, or use the link below to start a discussion right away!

 

Give Feedback

 

Introductory Material

Are you new to the Supportal? Check out our documentation with the links below.

Supportal FAQ

Supportal Best Practices

 

Supportal: Technical Details

If you are looking for some resources on how we've customized our Jive product to deliver this support solution, have a look at the Jivespace Community blog! Here are a few of the entries:

The science behind public cases

How do the account spaces get created anyway? Is it private?

Enhancing the customer support experience with the Jive SBS Content Type Framework (CTF)

 

Looking for something else here? Please let us know!

Top Participants

Recent Activity

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Guest modified Clearspace REST API - com.jivesoftware.base.UnauthorizedException

"Hi all,   I'm using clearspace 2.0.13.   I'm facing an issue while using clearspace REST API.   I was able to make the following REST calls"

in Support - 0 bookmarks
28 minutes ago
mayankmishra mayankmishra bookmarked What is the difference between SBS Employee and Public versions?

"Difference Between SBS Public and SBS Employee"

in mayankmishra's Bookmarks
36 minutes ago
senthilv senthilv modified Advanced Email plug-in - security concerns

"Hi,     By masquerading From and Return-path headers, I was able to spoof Advanced Email plugin   to update the status of my colleagues"

in Support - 0 bookmarks
2 hours ago
long.tonthat long.tonthat replied Can groups be archived/disabled?

"Nova, thanks for your input. I've added this use-case to the existing Feature request. -Long"

in Support - 7 replies
3 hours ago
edazhao edazhao replied About Clearspace DB migration

"Yes. But since our clearspace currently has some modification in setting.  And the configuration should be stored in JiveHome folder, right"

in Support - 3 replies
3 hours ago
travis.mchattie travis.mchattie replied Problem Customizing page with flash content after v.4.x upgrade

"I should also note that we are  simply trying to make small edits to existing widgets and our goal is not to remove them."

in Jive Forums - 4 replies
3 hours ago
travis.mchattie travis.mchattie replied Problem Customizing page with flash content after v.4.x upgrade

"Vinh,   Are you saying that we need to completely redo all of our HTML widgets? I am hoping not as we have a pretty customized site already"

in Jive Forums - 4 replies
3 hours ago
long.tonthat long.tonthat replied About Clearspace DB migration

"Eda, to confirm I understand correctly: You've migrated the MS SQL database to Mysql?   Now, you're now trying to connect the Mysql databas"

in Support - 3 replies
3 hours ago
vinh.jones vinh.jones replied Default number of groups on "Your Groups"?

"Hey Nova,   This is governed at the Java layer before it gets to the Freemarker layer, so you'd have to alter the source code if you wanted"

in Support - 2 replies
3 hours ago
vinh.jones vinh.jones replied Problem Customizing page with flash content after v.4.x upgrade

"You can delete your HTML widgets from the root space through the database by running these SQL queries:   delete from jivewidgetfrmprop"

in Jive Forums - 4 replies
3 hours ago