Return to Jive Software

Skip navigation

Support

Overview All Content (5,237) Discussions (5,176) Documents (56) Blog Videos Set as default tab

Manage categories

Close

Create and manage categories in Support. Removing a category will not remove content.

Categories in Support
Add a new category (0 remaining)

Welcome info

Jive Support

 

We are devoted to offering you the best support in the industry, judging much of our success by how well we support our clients.  If you have a question, please reach out to your closest Jive contact.  If you are a customer, do so by creating a case in your Jive Support group.

 

To learn more about Jive’s support offerings, please check out our Ongoing Support Services.

Quick Links

Community Resources

 

Clearspace & SBS Release Schedule

Business Conversations

Developer Community

Clearspace Power Users

EAP  (Early Access Program)

Quick Links

Website Feedback

 

Want to give feedback on the Jive Support Community, which uses Social Business Software to deliver top quality support?  We'd love to hear from you!

 

Visit Website Information & Feedback, or use the link below to start a discussion right away!

 

Give Feedback

Feature request

Notice!   To submit a feature or improvement request, please create an Idea in  Feature Discussion.

Jive Support Community Navigation

1. Search

Use the box below, which searches public cases AND our product documentation.  You will find the resolutions for many questions and problems in previously submitted cases or docs.

 

2. Ask Jive!

Not finding the answer you need?  If you are not yet a customer, navigate to the Discussions tab and click Start a Discussion, and the community and Jive will help you with your current technical questions or issues!

Support Search Widget

Recent Activity

Refresh this widget
scopur scopur modified Configurations to allow formatted text in bio field

"Within the user profile pages, there is a ‘Biography’ field.  That field appears to be unformatted text OOB.  Is there a system setting that"

in Support - 0 bookmarks
32 minutes ago
scopur scopur replied to Invite Other Admin Wizard...Where is it?

"Yes we were able to figure this out, thanks."

in Support - 3 replies
37 minutes ago
bryan.head bryan.head replied to communityManager.getCombinedContent returns random results

"Hi Ken,   Sorry for the long delay here.   The code you've posted here should return all the objects in the community (beginning with fi"

in Support - 5 replies
40 minutes ago
daniel.shaver daniel.shaver replied to Invite Other Admin Wizard...Where is it?

"Hi Sam,   Were you able to get this straightened out?   This wizard is on your profile page. On the right under "Actions", you'll see "I"

in Support - 3 replies
45 minutes ago
seth.pellegrino seth.pellegrino replied to Analytics Module - How to tell how many email notifications are turned on for a specific community?

"Great. I'll close the case, but if you run into any difficulties please feel free to reopen it.   Thanks, Seth"

in Support - 4 replies
1 hour ago

Customer Info

Customers

 

Start a secure, private conversation with Jive from your personalized company group.

 

One of the many perks of being a Jive customer is gaining access to one of the most advanced web support offerings in the industry.  Each Jive customer has a secret group, where you and your colleagues can engage technical support, sales, and account management from one central location.  Create new cases, review past cases, receive important customer announcements, and access customer-only information!


Go to your group! First log in using the link at the top of this page, then click Support from the same row.  You will then be on the Support tab of your company's group.  Please review the information there, including the FAQ and how-to videos.

 

Belong to more than one account? Not a problem--you will see a list of all your groups.  Each link will take you to the Support tab of the respective company group.


If the Support link sends you back to this page, please email Account Support, including your full name and username. We will link your Jive Community account with our customer records for streamlined access.