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Welcome info

Jive Support

 

We are devoted to offering you the best support in the industry, judging much of our success by how well we support our clients.  If you have a question, please reach out to your closest Jive contact.  If you are a customer, do so by creating a case in your Jive Support group.

 

To learn more about Jive’s support offerings, please check out our Ongoing Support Services.

Quick Links

Community Resources

 

Jive Release Schedule

Jive Community Blog

Business Conversations

Developer Community

Clearspace Power Users

EAP  (Early Access Program)

Quick Links

Website Feedback

 

Want to give feedback on the Jive Support Community, which uses Social Business Software to deliver top quality support?  We'd love to hear from you!

 

Visit Website Information & Feedback, or use the link below to start a discussion right away!

 

Give Feedback

Feature request

Notice!   To submit a feature or improvement request, please create an Idea in  Feature Discussion.

Jive Support Community Navigation

1. Search

Use the box below, which searches public cases AND our product documentation.  You will find the resolutions for many questions and problems in previously submitted cases or docs.

 

2. Ask Jive!

Not finding the answer you need?  If you are not yet a customer, navigate to the Discussions tab and click Start a Discussion, and the community and Jive will help you with your current technical questions or issues!

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Recent Activity

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mathews8 mathews8 modified Captcha or other spam-reduction on open discussions?

"Hi Jive - We're thinking about opening one of our communities to allow "anyone" to reply to existing threads. We're concerned that this is g"

in Support - 0 bookmarks
10 minutes ago
FrancescoDalan FrancescoDalan modified Proble with default avatar setting

"Hello,      we try to change the default avatar with the admin consol. We use the page at people/settings/avatar settings and we check the"

in Support - 0 bookmarks
16 minutes ago
FrancescoDalan FrancescoDalan modified Unable to upgrade from Clearspace 2.5.18 to SBS 4.5.1

"We have a Clearspace 2.5.18 production system, based on Debian 5 , Oracle 10.2.0.3.0 and we would upgrade to SBS 4.5.1 (latest version) , Ce"

in Support - 0 bookmarks
21 minutes ago
KGrappone KGrappone modified Issue with newly upgraded to 4.0.13

"Our environment is up and running.  We have removed the custom theming because we could not access any of the items on the menu line.  Now w"

in Support - 0 bookmarks
40 minutes ago
jsharp jsharp modified Problems searching on tags

"When selecting a tag (e.g. from the popular tags widget), the expected page is loaded. However when you try and filter by another tag the or"

in Support - 0 bookmarks
50 minutes ago

Customer Info

Customers

 

Start a secure, private conversation with Jive from your personalized company group.

 

One of the many perks of being a Jive customer is gaining access to one of the most advanced web support offerings in the industry.  Each Jive customer has a secret group, where you and your colleagues can engage technical support, sales, and account management from one central location.  Create new cases, review past cases, receive important customer announcements, and access customer-only information!


Go to your group! First log in using the link at the top of this page, then click Support from the same row.  You will then be on the Support tab of your company's group.  Please review the information there, including the FAQ and how-to videos.

 

Belong to more than one account? Not a problem--you will see a list of all your groups.  Each link will take you to the Support tab of the respective company group.


If the Support link sends you back to this page, please email Account Support, including your full name and username. We will link your Jive Community account with our customer records for streamlined access.

 

Are you an Express user?  Go to Jive Express Support.