Supportal Feedback

Want to give feedback on Jive's Supportal, which uses Social Business Software to deliver top quality support? We'd love to hear from you! Visit our Website Information & Feedback space, or use the link below to start a discussion right away!

Give Feedback

Introductory Material

Are you new to the Supportal? Check out our documentation with the links below.

Supportal FAQ

Supportal Best Practices

Supportal: Technical Details

If you are looking for some resources on how we've customized our Jive product to deliver this support solution, have a look at the Jivespace Community blog! Here are a few of the entries:

The science behind public cases

How do the account spaces get created anyway? Is it private?

Enhancing the customer support experience with the Jive SBS Content Type Framework (CTF)

Looking for something else here? Please let us know!

Looking for a release date? Have a look at this document:

Clearspace & SBS Release Schedule