Support
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Want to give feedback on Jive's Supportal, which uses Social Business Software to deliver top quality support? We'd love to hear from you! Visit our Supportal Information & Feedback space, or use the link below to start a discussion right away!
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Introductory Material
Are you new to the Supportal? Check out our documentation with the links below.
Supportal: Technical Details
If you are looking for some resources on how we've customized our Jive product to deliver this support solution, have a look at the Jivespace Community blog! Here are a few of the entries:
The science behind public cases
How do the account spaces get created anyway? Is it private?
Enhancing the customer support experience with the Jive SBS Content Type Framework (CTF)
Looking for something else here? Please let us know!
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Clearspace REST API - com.jivesoftware.base.UnauthorizedException
"Hi all, I'm using clearspace 2.0.13. I'm facing an issue while using clearspace REST API. I was able to make the following REST calls" in Support - 0 bookmarks |
28 minutes ago |
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What is the difference between SBS Employee and Public versions?
"Difference Between SBS Public and SBS Employee" in mayankmishra's Bookmarks |
36 minutes ago |
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Advanced Email plug-in - security concerns
"Hi, By masquerading From and Return-path headers, I was able to spoof Advanced Email plugin to update the status of my colleagues" in Support - 0 bookmarks |
2 hours ago |
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Can groups be archived/disabled?
"Nova, thanks for your input. I've added this use-case to the existing Feature request. -Long" in Support - 7 replies |
3 hours ago |
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About Clearspace DB migration
"Yes. But since our clearspace currently has some modification in setting. And the configuration should be stored in JiveHome folder, right" in Support - 3 replies |
3 hours ago |
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Problem Customizing page with flash content after v.4.x upgrade
"I should also note that we are simply trying to make small edits to existing widgets and our goal is not to remove them." in Jive Forums - 4 replies |
3 hours ago |
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Problem Customizing page with flash content after v.4.x upgrade
"Vinh, Are you saying that we need to completely redo all of our HTML widgets? I am hoping not as we have a pretty customized site already" in Jive Forums - 4 replies |
3 hours ago |
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About Clearspace DB migration
"Eda, to confirm I understand correctly: You've migrated the MS SQL database to Mysql? Now, you're now trying to connect the Mysql databas" in Support - 3 replies |
3 hours ago |
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Default number of groups on "Your Groups"?
"Hey Nova, This is governed at the Java layer before it gets to the Freemarker layer, so you'd have to alter the source code if you wanted" in Support - 2 replies |
3 hours ago |
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Problem Customizing page with flash content after v.4.x upgrade
"You can delete your HTML widgets from the root space through the database by running these SQL queries: delete from jivewidgetfrmprop" in Jive Forums - 4 replies |
3 hours ago |