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36 Replies
Last post:
Dec 4, 2008 1:52 PM by
Todd West 
This is definitely happening consistently on the Personalize Your View pages. I tried removing all widgets to isolate the problem, and tried to drag widgets with different active ones (spaces and recent content). The results are below:
However, my experience customizing the layout of a space was different. I was able to pull down all the widgets. The "highlighting" effect happened several times, but seemed to be alleviated by deleting the most recently moved widget and trying again. Even then, I couldn't identify a specific widget that triggered the problem. The Latest Polls widget seemed to trigger it, but on a second try, it worked fine and didn't prevent the next widget from being moved.
But when trying to customize a project, I couldn't get anywhere.
Unfortunately most of our users are on IE7. I've done more limited testing with IE6 but it doesn't work consistently there either. The only workaround I have found is to use Firefox.This isn't much of a workaround though, since other functions, like pasting from Word, work better in IE
I'm worried about this because we're planning to upgrade this week and one of the key features we were planning to introduce was this one. But if it ultimately doesn't work for 2/3 of our users...the upgrade will be a frustrating and negative experience. I'd like to avoid this 
Does the customize layout function work consistently in IE at Jive at the home page, space, and project levels? I'm sure you tested it thoroughly, and it worked fine. What do you recommend?
Thanks again!
Jeff
Hi Todd,
I removed the Status Updates widget from the Admin Console and the customization seems to be working in IE! I'll let you know if it crops up again, but so far, so good.
Wow, please send one of those support surveys! Excellent... excellent... excellent...
Jeff
Hi Jeff,
Glad to hear this provides a workaround for you!
I have filed a bug report (CS-9637) for this issue so that it will not occur in future versions when you have the status widget enabled. Thanks!
-Todd
Unbelievably, we are upgrading our live implementation in 11 hours and guess what? Layout customization by dragging-and-dropping widgets no longer works in IE6 or IE7 for users on the Home Page or for Projects. I'm assuming the re-release of 2.5.3 broke it again. 
Previously, removing the Status Update widget was a great workaround. But this no longer works.
I can make the following generalizations:
1. In IE6 or IE7 you simply cannot drag-and-drop from the widget corral on the Home Page or Project overview page.
2. Small-column widgets that are already on the page can be moved sometimes to other narrow columns, but large ones cannot even be moved around on the page.
3. Drag-and-drop works fine for Space Admins customizing their spaces.
I'm very much hoping for another miraculous workaround. I understand this should be fixed in 2.5.4. How long until that is ready?
Your help is very, very greatly appreciated!
Jeff
Hi Todd,
Here you go:
Thanks for the info on adding widgets, too!
Best,
Jeff
Hi Jeff,
2.5.4 is tentatively scheduled for Nov 17th:
http://www.jivesoftware.com/jivespace/blogs/jivespace/2008/09/15/platform-support-in-clearspace-25
The connection activity widget is called:
com.jivesoftware.community.widget.impl.YourFriendsWidget
That one threw me off as well, I had to search the code for it 
Please let me know if you have any further questions. Thanks!
-Todd
We have 2.5.4 up on a test server now and I've been playing with this. I still seem to be getting the problem if I add those widgets back in. It doesn't happen all the time and is certainly hard to reproduce, but if I move widgets around randomly long enough, I will hit a situation where I can't move one of the widgets. If I start over and recreate that layout, though, everything will work fine.
Here's a screenshot I took at one point when things stopped working -
Here's a screenshot and the HTML - in this case I can drag all the widgets but the "Recent Activity" on th left:
Sure - here's a screenshot and the associated HTML - here I can drag everything but the "Recent Activity" widget on the right:
I can still reproduce it here - If I Add/Remove/Move around widgets long enough, I will get to a point, where one of them won't drag. Here's another example (here "Recent Blog Posts" couldn't be dragged):
One thing I just realized is I have been testing in Firefox (3.0) not in IE as the thread is titled. Unfortunately, I just tried IE (7.0) and was able to reproduce the issue there as possible. Everything will work fine for a while, but if I add/remove/move around widgets long enough, I get to a point where one of them (I think it' always been the one in the rightmost column) won't move. I can click on the header and it will hightlight blue to show it's selected but I can't drag it anywhere. Here's the screenshot/HTML from when It happened in IE:
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