Hey Jeff,

I just tested on my local instance of 2.5.3 by copying and pasting a bullet list from Word, however I could not replicate the '?' issue:

VIDEO

Perhaps this is related to the previous Clearspace <-> Word conversion issue, can you verify which version of Word and OS are you using?

~Long

Hey Jeff,

Regarding:

Just wanted to confirm, even the out-of-box bullets from Clearspace's rich text editor are being replaced with '?' when converted to PDF?

~Long

Hey Jeff,

I apologize for the delay, I'm still having issues getting ahold our developer that worked closely with the RTE and view PDF.

A couple of items that would be helpful in troubleshooting this would be:

• The PDF output of a document with this bullets issue.
• The documents HTML content (when in RTE, select HTML in top right corner). Could you copy and paste this to a text file.

Thanks again and I apologize for not providing an update.

~Long

Jeff,

Even replicating the document exactly with the supplied HTML, I couldn't replicate the issue on my local instance which leads me to believe there is a missing variable.

I noticed that I could hit your site from one of the links in the documents, would it be possible for me to troubleshoot on your site directly? (Perhaps setting up an account, private community to test on, or just even a link to one of the trouble documents)

I completely understand if this isn't a possibility. If not, could you supply me with the following items about your enviroment:

• Application server + version
• • Is SSL enabled
• Database
• PDF View (application opened when viewing PDF's)
• Any customizations / plugins (outside of theming)

~Long

Hey Ben,

Thanks for the input, maybe we can isolate the issue if we can find a common element between Jeff and your environment.

This is a question for both you and Jeff: Which database are you using? and which character encoding is it configured to (UTF-8)? Finally, which character encoding is set in Clearspace (Admin Console > System > Locale)?

Note: Also Ben, a couple of items in your environment aren't officially supported in Clearspace 2.5.3 yet, Solaris 10 and Sun JDK 1.5 will be in version 2.5.5. Platform Support in Clearspace 2.5

Hey Jeff,

I had a chance to discuss this with our resident PDF developer, and we weren't able to determine the root cause. The bullets appear to be standard HTML bullets, the only explaination would be that the font used in the PDF's doesn't have the bullet character. At the moment, I'm not sure how we could confirm this, I'm going to have to look through the code a bit more to verify exactly what's occurring during PDF generation.

We're not sure if this is necessary yet, but would it be possible to get a copy of your database & Tomcat deployment? Also which specific Linux flavor & version is this OS running on?

~Long

This is great to hear Jeff! Glad it's working as expected now.

~Long

Hi Andy,

Although we had several things mis-configured, the fix for this was quite simple.

The default file encoding for our JVM (Sun 1.6) is not UTF-8. So, you need to specify this as a startup parameter for your servlet engine. We are using Tomcat 5.5, and it has an environment variable called JAVA_OPTS for adding additional JVM parameters. To fix this encoding problem add this parameter to your servlet engine startup script:

     -Dfile.encoding=UTF-8

Then restart your servlet engine.

Doug