Return to Jive Software

Up to Discussions in Support
588 Views 5 Replies Last post: Dec 3, 2008 8:57 AM by Long Ton That RSS
shubaram99 Novice
shubaram99
190 posts since
Nov 17, 2008
Currently Being Moderated

Nov 19, 2008 2:08 PM

Type over image issue

We are seeing a type over image issue in the Action box. Is it a browser problem?

See attachment.

Attachments:
Long Ton That Jive Employee
Long Ton That
9,674 posts since
Apr 1, 2008
Currently Being Moderated
Nov 19, 2008 2:25 PM in response to: shubaram99
Re: Type over image issue

shubaram,

I've not seen this happen in Clearspace before. Which version of Clearspace is this occurring on, along with the browser you're experiencing this in.

 

Can you verify this occurs on alternative browsers such as Firefox, Safari or IE?

 

I suspect this is a customization issue, does this occur with the custom themes disabled?
~Long

shubaram99 Novice
shubaram99
190 posts since
Nov 17, 2008
Currently Being Moderated
Nov 19, 2008 2:30 PM in response to: Long Ton That
Re: Type over image issue

We are using version 1.8.

shubaram99 Novice
shubaram99
190 posts since
Nov 17, 2008
Currently Being Moderated
Nov 20, 2008 5:55 AM in response to: shubaram99
Re: Type over image issue

Its happening with IE, and we are using version 1.8 of Clearspace.

I haven't seen the issue with Safari.

Long Ton That Jive Employee
Long Ton That
9,674 posts since
Apr 1, 2008
Currently Being Moderated
Nov 20, 2008 10:03 AM in response to: shubaram99
Re: Type over image issue

Shubaram,

I couldn't replicate this on my local vanilla instance of 1.8 using Firefox 3, Internet Explorer 6 & 7 and Chrome. I suspect this is a result of your custom theme, could you try disabling any themes and verify whether this is the root cause.
~Long

Long Ton That Jive Employee
Long Ton That
9,674 posts since
Apr 1, 2008
Currently Being Moderated
Dec 3, 2008 8:57 AM in response to: Long Ton That
Re: Type over image issue

Hey Shubaram,

Any update on this? Did removing the custom theme resolve the issue?
~Long

More Like This

  • Retrieving data ...

Bookmarked By (0)

To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.
Making cases public allows other customers to learn from the solution of the case. It can also be used to gain feedback from others in the community. Ask our Support Engineers for more info, but we encourage you to make your cases public.