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2,619 Views 11 Replies Last post: Feb 27, 2009 10:55 AM by Rob Simmons RSS
larryralph Novice
larryralph
39 posts since
Oct 7, 2008
Currently Being Moderated

Dec 2, 2008 12:33 PM

Can not send test e-mail

We are running Clearspace 1.10.7.

I am trying to send a test email via the admin. console.

When I click on Sent Test email, the following appears in the from box:

 

admin%40my.server.com

 

When I press Send, the following appears in the From box:

 

admin%2540my.server.com

 

As well as a messsage saying  the Domain does not exist for admin@40my.server.com.

(which of course it does not, now)

 

We have an installation of 1.10.5 and it seems to work.

 

Any ideas what may be going on?

 

Thanks.

Tags: email, smtp
Vinh Jive Employee
Vinh
12,109 posts since
Apr 1, 2008
Currently Being Moderated
Dec 3, 2008 8:54 AM in response to: larryralph
Re: Can not send test e-mail

Can you show a screenshot of this page in the Admin Console for both 1.10.7 and 1.10.5?

Vinh Jive Employee
Vinh
12,109 posts since
Apr 1, 2008
Currently Being Moderated
Dec 10, 2008 5:38 PM in response to: Vinh
Re: Can not send test e-mail

Hey Larry,

 

Are you still having issues with this?

 

Thanks,

Vinh

larryralph Novice
larryralph
39 posts since
Oct 7, 2008
Currently Being Moderated
Dec 11, 2008 7:39 AM in response to: Vinh
Re: Can not send test e-mail

Yes, it still exists.

 

On the System > EMail Server page, I see:

 

Server Admin Email:  admin@server.com

 

I then click Send Test Email...

 

On the next pane (EMail Settings) I see in the To: field:  admin%40server.com

 

I then click Send Email and the page is re-displaled with this value in the To: field: admin%2540server.com

As well as a message at the top that says:

 

Sending the message failed. Please verify that your host and port settings                 are correct.                                                               (Message: 501 5.1.8 Domain of sender address admin@40server.com does not exist )

 

which is now true because the '40' has become part of the domain name.

 

Since '%40' is the escaped '@' and the '%25' is the escaped '%' it appears there was a problem escaping/unescaping the email address.

As I mentioned I am on 1.10.7.  Another system at 1.10.5 works fine.

Vinh Jive Employee
Vinh
12,109 posts since
Apr 1, 2008
Currently Being Moderated
Dec 22, 2008 7:59 AM in response to: larryralph
Re: Can not send test e-mail

Are you changing admin%40server.com back to admin@server.com or are you sending it like that? There's an issue in some versions of Clearspace with how that email address is initially loaded into the UI when you're trying to send a test email and you have to change the escaped @ characters back to @.

larryralph Novice
larryralph
39 posts since
Oct 7, 2008
Currently Being Moderated
Dec 22, 2008 10:40 AM in response to: Vinh
Re: Can not send test e-mail

If I change the %40 to @, then I get an error saying admin@40server.com has in invalid domain.

Rob Simmons Novice
Rob Simmons
187 posts since
Nov 24, 2008
Currently Being Moderated
Feb 25, 2009 8:22 AM in response to: Vinh
Re: Can not send test e-mail

Vinh,

 

I am seeing a very similar error in version 1.10.13 running on my desktop.  Here is the error from the app server:

 

SEVERE: 501 <cs-admin%40collegeboard.org>: sender address must contain a domain

com.sun.mail.smtp.SMTPSendFailedException: 501 <cs-admin%40collegeboard.org>: sender address must contain a domain

 

I have also attached a screen shot of the admin page...

 

Note that the error is with the sender address which i cannot change from the test email page.  (See attached.)  It does not seem to matter what i set the TO address to be.

Attachments:
Vinh Jive Employee
Vinh
12,109 posts since
Apr 1, 2008
Currently Being Moderated
Feb 25, 2009 8:33 AM in response to: Rob Simmons
Re: Can not send test e-mail

If you change it to cs-admin@collegeboard.org, will you receive the test email?

Rob Simmons Novice
Rob Simmons
187 posts since
Nov 24, 2008
Currently Being Moderated
Feb 25, 2009 8:45 AM in response to: Vinh
Re: Can not send test e-mail

If I change "TO:" to mailto:cs-admin@collegeboard.org

 

I get the following error:

 

Feb 25, 2009 11:35:49 AM com.jivesoftware.base.Log error

SEVERE: Illegal route-addr

javax.mail.internet.AddressException: Illegal route-addr in string ``mailto:cs-admin@collegeboard.org''

 

 

If I change "TO:" to cs-admin@collegeboard.org

 

I get the same error as before

 

Feb 25, 2009 11:41:31 AM com.jivesoftware.base.Log error

SEVERE: 501 <cs-admin%40collegeboard.org>: sender address must contain a domain

 

com.sun.mail.smtp.SMTPSendFailedException: 501 <cs-admin%40collegeboard.org>: sender address must contain a domain

 

Rob Simmons

Senior Software Engineer

 

The College Board

11911 Freedom Drive, Suite 300

Reston, Virginia  20190

(703) 480-8977

(703) 796-0817 (fax)

rsimmons@collegeboard.org

www.collegeboard.com

Connect to college success

Vinh Jive Employee
Vinh
12,109 posts since
Apr 1, 2008
Currently Being Moderated
Feb 25, 2009 11:05 AM in response to: Rob Simmons
Re: Can not send test e-mail

What character encoding is the application server and Clearspace using?

 

Is this affecting any other emails (i.e. notifications) or just the test email?

Rob Simmons Novice
Rob Simmons
187 posts since
Nov 24, 2008
Currently Being Moderated
Feb 27, 2009 10:42 AM in response to: Vinh
Re: Can not send test e-mail

I believe we are using UTF-8 but is there somewhere in the console I can check to make sure?

 

Also, email notifications are currently not working.  Is there a document someplace on setting up email I can refer to?  I did look around on my own for such a document but did not find anything.

 

Rob Simmons

Senior Software Engineer

 

The College Board

11911 Freedom Drive, Suite 300

Reston, Virginia  20190

(703) 480-8977

(703) 796-0817 (fax)

rsimmons@collegeboard.org

www.collegeboard.com

Connect to college success

Rob Simmons Novice
Rob Simmons
187 posts since
Nov 24, 2008
Currently Being Moderated
Feb 27, 2009 10:55 AM in response to: Vinh
Re: Can not send test e-mail

Problem Solved.  My mailhost name was incorrect.  Once that was fixed all email worked just fine.  The error is VERY misleading.

 

Rob Simmons

Senior Software Engineer

 

The College Board

11911 Freedom Drive, Suite 300

Reston, Virginia  20190

(703) 480-8977

(703) 796-0817 (fax)

rsimmons@collegeboard.org

www.collegeboard.com

Connect to college success

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