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5 Replies Last post: Dec 22, 2008 10:40 AM by larryralph  
larryralph Novice
larryralph
28 posts since
Oct 7, 2008
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Dec 2, 2008 12:33 PM

Can not send test e-mail

We are running Clearspace 1.10.7.

I am trying to send a test email via the admin. console.

When I click on Sent Test email, the following appears in the from box:

 

admin%40my.server.com

 

When I press Send, the following appears in the From box:

 

admin%2540my.server.com

 

As well as a messsage saying  the Domain does not exist for admin@40my.server.com.

(which of course it does not, now)

 

We have an installation of 1.10.5 and it seems to work.

 

Any ideas what may be going on?

 

Thanks.

Tags: smtp, email
Vinh JiveSupport
Vinh
4,343 posts since
Apr 1, 2008
Currently Being Moderated
Dec 3, 2008 8:54 AM in response to: larryralph
Re: Can not send test e-mail

Can you show a screenshot of this page in the Admin Console for both 1.10.7 and 1.10.5?

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Vinh JiveSupport
Vinh
4,343 posts since
Apr 1, 2008
Currently Being Moderated
Dec 10, 2008 5:38 PM in response to: Vinh
Re: Can not send test e-mail

Hey Larry,

 

Are you still having issues with this?

 

Thanks,

Vinh

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larryralph Novice
larryralph
28 posts since
Oct 7, 2008
Currently Being Moderated
Dec 11, 2008 7:39 AM in response to: Vinh
Re: Can not send test e-mail

Yes, it still exists.

 

On the System > EMail Server page, I see:

 

Server Admin Email:  admin@server.com

 

I then click Send Test Email...

 

On the next pane (EMail Settings) I see in the To: field:  admin%40server.com

 

I then click Send Email and the page is re-displaled with this value in the To: field: admin%2540server.com

As well as a message at the top that says:

 

Sending the message failed. Please verify that your host and port settings                 are correct.                                                               (Message: 501 5.1.8 Domain of sender address admin@40server.com does not exist )

 

which is now true because the '40' has become part of the domain name.

 

Since '%40' is the escaped '@' and the '%25' is the escaped '%' it appears there was a problem escaping/unescaping the email address.

As I mentioned I am on 1.10.7.  Another system at 1.10.5 works fine.

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Vinh JiveSupport
Vinh
4,343 posts since
Apr 1, 2008
Currently Being Moderated
Dec 22, 2008 7:59 AM in response to: larryralph
Re: Can not send test e-mail

Are you changing admin%40server.com back to admin@server.com or are you sending it like that? There's an issue in some versions of Clearspace with how that email address is initially loaded into the UI when you're trying to send a test email and you have to change the escaped @ characters back to @.

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larryralph Novice
larryralph
28 posts since
Oct 7, 2008
Currently Being Moderated
Dec 22, 2008 10:40 AM in response to: Vinh
Re: Can not send test e-mail

If I change the %40 to @, then I get an error saying admin@40server.com has in invalid domain.

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