Related Product Enhancement/Bug IDs: CS-9637 CS-9687
36 Replies Last post: Dec 4, 2008 1:52 PM by Todd West  
Jeff Crump Novice 245 posts since
Nov 27, 2006
Currently Being Moderated

Oct 28, 2008 10:18 PM

Cannot drag widgets when customizing layout in IE7 (CS 2.5.3)

Hi, We're very close to an upgrade to 2.5.3 from 1.10.8.

 

When personalizing a home page or a space *sometimes* we cannot drag widgets in IE7. This mainly happens when dragging widgets down from the "widgets bay" at the top of the page. Sometimes the functionality seems to work fine, and then it will stop working after a few moves. Clicking and dragging just *highlights* the content we drag over. Please let me know if you need a screenshot.

 

This problem doesn't happen 100% of the time, but happens fairly consistently and with different users. I'm concerned because the majority of our users right now are on IE7.

 

Is this a known issue?

 

Thanks! Your help is greatly appreciated as always.

Jeff

Will JiveSupport 2,245 posts since
Nov 2, 2004
Currently Being Moderated
Oct 28, 2008 11:16 PM in response to: Jeff Crump
Re: Cannot drag widgets when customizing layout in IE7 (CS 2.5.3)

Hey Jeff,

 

I think I've seen this before, but it only occured with project overview pages and the root cause was the javascript in the checkpoints and calendar widgets.

 

Could it be the case that this happens everytime when there is a particular widget in the overview? Anything else seem to be common when this eror happens?

 

Finally, what have you found as a workaround, if any?

Todd West JiveSupport 4,503 posts since
Jul 14, 2008
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Oct 29, 2008 8:09 AM in response to: Jeff Crump
Re: Cannot drag widgets when customizing layout in IE (CS 2.5.3)

Hi Jeff,

 

I am seeing this issue now on the "Your View" personalize page. I am looking into this now to indentify a possible cause. I will update you by mid-day today at the latest with my findings. Thanks!

 

-Todd

Todd West JiveSupport 4,503 posts since
Jul 14, 2008
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Oct 29, 2008 9:31 AM in response to: Todd West
Re: Cannot drag widgets when customizing layout in IE (CS 2.5.3)

Hi Jeff,

 

I think I have identified the issue here. It appears that there is some bad HTML in the status widget which is causing the drag-and-drop to break in IE. I think this might be affecting projects as well. Can you confirm that removing this widget from the admin console temporarily fixes this issue?

 

-Todd

Todd West JiveSupport 4,503 posts since
Jul 14, 2008
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Oct 29, 2008 10:26 AM in response to: Jeff Crump
Re: Cannot drag widgets when customizing layout in IE (CS 2.5.3)

Hi Jeff,

 

Glad to hear this provides a workaround for you!

 

I have filed a bug report (CS-9637) for this issue so that it will not occur in future versions when you have the status widget enabled. Thanks!

 

 

-Todd

Todd West JiveSupport 4,503 posts since
Jul 14, 2008
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Nov 3, 2008 6:06 AM in response to: Jeff Crump
Re: Cannot drag widgets when customizing layout in IE (CS 2.5.3) - HELP

Hi Jeff,

 

I believe that we have found an issue with another widget (Recent Content widget) on the main page. However, this problem only occurs when a Task from a project is shown on the page. There is another unclosed span tag which does affect any other browser aside from IE. Removing this widget as well should work as a temporary work around. Please let me know if this works for you. Thanks.

 

-Todd

Todd West JiveSupport 4,503 posts since
Jul 14, 2008
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Nov 3, 2008 9:19 AM in response to: Jeff Crump
Re: Cannot drag widgets when customizing layout in IE (CS 2.5.3) - HELP

Hi Jeff,

 

No, not the Your Tasks widget. The problem is with the "Recent Activity Widget". The bad HTML is in that widget when it displays a task that has been assigned to someone. It will work if the task is not displayed as recent activty in the Recent Activity widget. Does that make sense?

 

The first bug that I filed above has already been fixed and confirmed in 2.5.4. I have filed the recent activity widget bug (CS-9687) as well and it should make it into the 2.5.4 release.

Todd West JiveSupport 4,503 posts since
Jul 14, 2008
Currently Being Moderated
Nov 3, 2008 10:39 AM in response to: Jeff Crump
Re: Cannot drag widgets when customizing layout in IE (CS 2.5.3) - HELP

Hi Jeff,

 

Would you please provide me with a screenshot of all the available widgets on your Home Page? This will help me figure out if there is another one of these bugs that needs fixing.

 

You can add these widgets back in by using the "Add a new widget" box at the bottom of the Widgets page in the Admin Console. You will need to use these names to add the status widget and recent activity widget:

 

com.jivesoftware.community.widget.impl.YourStatusUpdatesWidget
com.jivesoftware.community.widget.impl.RecentActivityWidget

 

 

Thanks!

 

-Todd

Todd West JiveSupport 4,503 posts since
Jul 14, 2008
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Nov 3, 2008 11:45 AM in response to: Jeff Crump
Re: Cannot drag widgets when customizing layout in IE (CS 2.5.3) - HELP

Hi Jeff,

 

I am a little confused here. Above you said that widgets were not working on the Home Page. Did you mean that it wasn't working on the "Your View" page or on the Main Customize page?

 

-Todd

Todd West JiveSupport 4,503 posts since
Jul 14, 2008
Currently Being Moderated
Nov 3, 2008 11:57 AM in response to: Jeff Crump
Re: Cannot drag widgets when customizing layout in IE (CS 2.5.3) - HELP

Hi Jeff,

 

I have the exact same widgets on my "Your View" page but I am not seeing any problems here. Would you please click on "Customize" for "Your View" then go to File -> Save. If you can save the html page and then attach it here then I should be able to duplicate and find the issue locally. Thanks.

 

-Todd

Todd West JiveSupport 4,503 posts since
Jul 14, 2008
Currently Being Moderated
Nov 3, 2008 1:27 PM in response to: Jeff Crump
Re: Cannot drag widgets when customizing layout in IE (CS 2.5.3) - HELP

Hi Jeff,

 

Thanks, that helped me track this one down as well. It appears that the "Connection Acvitity" widget which lists all of your friends activities uses the same code as the recent activity widget and one of your friends was tasked with a task. This code has the same bad HTML which has been fixed in 2.5.4. You would need to remove the "Connections Activity" widget as a temporary workaround for this one as well.

 

I *think* that this should proabably cover all of these problems but if you run into more please let me know. We are making sure to get these fixed as soon as possible for the next release. Thanks.

 

-Todd

Todd West JiveSupport 4,503 posts since
Jul 14, 2008
Currently Being Moderated
Nov 4, 2008 9:26 AM in response to: Jeff Crump
Re: Cannot drag widgets when customizing layout in IE (CS 2.5.3) - HELP

Hi Jeff,

 

2.5.4 is tentatively scheduled for Nov 17th:

 

http://www.jivesoftware.com/jivespace/blogs/jivespace/2008/09/15/platform-support-in-clearspace-25

 

 

The connection activity widget is called:

 

com.jivesoftware.community.widget.impl.YourFriendsWidget

 

That one threw me off as well, I had to search the code for it Please let me know if you have any further questions. Thanks!

 

-Todd

Guillaume Champion Novice 5 posts since
Oct 23, 2008
Currently Being Moderated
Nov 9, 2008 5:52 PM in response to: Todd West
Re: Cannot drag widgets when customizing layout in IE (CS 2.5.3) - HELP

Hello,

 

For information, I am testing clearspace 2.5.3 on windows server 2003 and MS SQL Server 2005 and I have the same problem when I add Sharepoint Sites widget.

I successfully installed Sharepoint plugin (testing is OK) and the search engine is OK but when I customize my personnal page I can't drag and drop any widgets. When I remove the sharepoint widget, customization is possible. See the attachment file for more information.

 

Is this problem will be fix in the future version of clearspace 2.5.4 ?

Attachments: