Up to Discussions in Clearspace
5 Replies Last post: Dec 3, 2008 8:57 AM by Long Ton That  
shubaram99 Novice
shubaram99
28 posts since
Nov 17, 2008
Currently Being Moderated

Nov 19, 2008 2:08 PM

Type over image issue

We are seeing a type over image issue in the Action box. Is it a browser problem?

See attachment.

Attachments:
Tags: type_over_image
Long Ton That JiveSupport
Long Ton That
3,280 posts since
Apr 1, 2008
Currently Being Moderated
Nov 19, 2008 2:25 PM in response to: shubaram99
Re: Type over image issue

shubaram,

I've not seen this happen in Clearspace before. Which version of Clearspace is this occurring on, along with the browser you're experiencing this in.

 

Can you verify this occurs on alternative browsers such as Firefox, Safari or IE?

 

I suspect this is a customization issue, does this occur with the custom themes disabled?
~Long

Report Abuse
shubaram99 Novice
shubaram99
28 posts since
Nov 17, 2008
Currently Being Moderated
Nov 19, 2008 2:30 PM in response to: Long Ton That
Re: Type over image issue

We are using version 1.8.

Report Abuse
shubaram99 Novice
shubaram99
28 posts since
Nov 17, 2008
Currently Being Moderated
Nov 20, 2008 5:55 AM in response to: shubaram99
Re: Type over image issue

Its happening with IE, and we are using version 1.8 of Clearspace.

I haven't seen the issue with Safari.

Report Abuse
Long Ton That JiveSupport
Long Ton That
3,280 posts since
Apr 1, 2008
Currently Being Moderated
Nov 20, 2008 10:03 AM in response to: shubaram99
Re: Type over image issue

Shubaram,

I couldn't replicate this on my local vanilla instance of 1.8 using Firefox 3, Internet Explorer 6 & 7 and Chrome. I suspect this is a result of your custom theme, could you try disabling any themes and verify whether this is the root cause.
~Long

Report Abuse
Long Ton That JiveSupport
Long Ton That
3,280 posts since
Apr 1, 2008
Currently Being Moderated
Dec 3, 2008 8:57 AM in response to: Long Ton That
Re: Type over image issue

Hey Shubaram,

Any update on this? Did removing the custom theme resolve the issue?
~Long

Report Abuse

More Like This

  • Retrieving data ...
To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.