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770 Views 5 Replies Last post: Dec 11, 2008 9:28 AM by ybizeul RSS
ybizeul Novice
ybizeul
26 posts since
Feb 8, 2007
Currently Being Moderated

Dec 4, 2008 1:23 PM

Can't see attachment when viewing documents

As an author I created a document and attached a zip file of 26MB

 

I set :

attachments.maxAttachmentSize  =  70000

 

I'm using MySql as database, and set

 

 

max_allowed_packet=200M

When I edit the document :

 

Image 2.png

 

When viewing :

 

Image 3.png

Ben Davis Novice
Ben Davis
195 posts since
Feb 20, 2003
Currently Being Moderated
Dec 4, 2008 2:07 PM in response to: ybizeul
Re: Can't see attachment when viewing documents

We have the same intermittent problem. It just started doing this today. Create a document and attach a file. It seems to upload and save without errors. When you try to view the document and download the attachment I get this in the server log:

 

13:43:30,883 [ajp-8009-2] ERROR com.jivesoftware - Attachment 6318 not found in the database.
com.jivesoftware.community.AttachmentNotFoundException: Attachment 6318 not found in the database.

Then sometime later the attachment link gets removed from the document. Is this a known bug in 2.5.3? I see some reference to an attachment problem (CS-9661) in the 2.5.4 release notes.

Vinh Jive Employee
Vinh
12,343 posts since
Apr 1, 2008
Currently Being Moderated
Dec 7, 2008 4:16 PM in response to: ybizeul
Re: Can't see attachment when viewing documents

There is a bug in 2.5.3 that will remove an attachment from the database if you first save the document as a draft before publishing it (In this case, using 'save as a draft' and 'save and continue' will result in the same bug). This is fully fixed in 2.5.5, and the current suggested workaround is to avoid using the save function if you are creating a document with an attachment.

ybizeul Novice
ybizeul
26 posts since
Feb 8, 2007
Currently Being Moderated
Dec 8, 2008 12:22 AM in response to: Vinh
Re: Can't see attachment when viewing documents

Ok, fair enough. But how can I fix this : I can't delete the attachment (it disappears when I click remove, but then when I save it somes back !

 

More general question : Is Clearspace ready for production : 2.5.x looks really great but I have lot of issues, does people use it out of the box in production environment ?

Vinh Jive Employee
Vinh
12,343 posts since
Apr 1, 2008
Currently Being Moderated
Dec 10, 2008 6:00 PM in response to: ybizeul
Re: Can't see attachment when viewing documents

Unfortunately, you'll either have to delete the row from the database (the attachment in the jiveAttachment table), or copy the content of the document, delete that document and create a new one.

 

More general question : Is Clearspace ready for production : 2.5.x looks really great but I have lot of issues, does people use it out of the box in production environment ?

 

Yes, we have quite a few customers that use 2.5.x in their production environment, including us.

ybizeul Novice
ybizeul
26 posts since
Feb 8, 2007
Currently Being Moderated
Dec 11, 2008 9:28 AM in response to: Vinh
Re: Can't see attachment when viewing documents

Unfortunately, that means I lost my attachments, lets dig into backups !

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