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4,485 Views 14 Replies Last post: May 8, 2009 10:54 AM by Vinh RSS
Ben Davis Novice
Ben Davis
195 posts since
Feb 20, 2003
Currently Being Moderated

Dec 4, 2008 3:26 PM

Attachment bug

I'm having a problem with attachments in 2.5.3. It's the same as the one described here:

 

      http://www.jivesoftware.com/jivespace/message/148207

 

It's acting just like the problem with the images in your Supportal documents  Introduction to the Supportal   Supportal Best Practices

 

The release notes for 2.5.4 reference an attachment problem fix CA-9661. Where can I see the details of CS-9661?

 

We upgraded from 10.1 to 2.5.3 two weeks ago and this problem popped up the day after our contract expired (Coincidence?).  I already talked to Sales and they said support for us will be extended while I get a PO send out.

Tags: 2.5.3
Vinh Jive Employee
Vinh
12,343 posts since
Apr 1, 2008
Currently Being Moderated
Dec 5, 2008 10:59 AM in response to: Ben Davis
Re: Attachment bug

This was fixed in 2.5.4. In 2.5.3, we were able to reproduce the issue by following these steps:

 

# Create a document with an attachment
# Save it as a draft
# Publish the document

 

Unfortunately, this only fixed the issue if you saved a draft WITH an attachment. Saving an draft without the attachment and adding the attachment afterwards can still reproduce the issue in 2.5.4:

 

# Create a document
# Save it as a draft
# Edit that document
# Add an attachment
# Save it as a draft
# Publish the document

 

This is current set to be fixed in 2.5.5

 

Thanks,

Vinh

Ben Davis Novice
Ben Davis
195 posts since
Feb 20, 2003
Currently Being Moderated
Dec 5, 2008 11:12 AM in response to: Vinh
Re: Attachment bug

Thanks Vinh. So until 2.5.5 is released the best workaround is to not to the Save as Draft feature?

Vinh Jive Employee
Vinh
12,343 posts since
Apr 1, 2008
Currently Being Moderated
Dec 5, 2008 11:13 AM in response to: Ben Davis
Re: Attachment bug

Yes. Are you using document approvals as well? I believe this is also reproducible if you're using approvals -- I can track down the steps if this is the case.

Ben Davis Novice
Ben Davis
195 posts since
Feb 20, 2003
Currently Being Moderated
Dec 5, 2008 11:29 AM in response to: Vinh
Re: Attachment bug

Not approvals so we should be ok until 2.5.5. Is the release still on track for Dec 15th?

Vinh Jive Employee
Vinh
12,343 posts since
Apr 1, 2008
Currently Being Moderated
Dec 5, 2008 11:30 AM in response to: Ben Davis
Re: Attachment bug

Yes. The second version of the bug was identified just yesterday, but we are trying to roll a fix into that release. I will keep you updated as the release date gets closer.

Ben Davis Novice
Ben Davis
195 posts since
Feb 20, 2003
Currently Being Moderated
Dec 19, 2008 10:03 AM in response to: Vinh
Re: Attachment bug

So did this fix not make it into 2.5.5? I just tested 2.5.5 and the problem is even worse!

 

Now you go through the steps:

 

# Create a document
# Save it as a draft
# Edit that document
# Add an attachment
# Save it as a draft
# Publish the document

 

The entire document gets lost, not just the attachments.

Vinh Jive Employee
Vinh
12,343 posts since
Apr 1, 2008
Currently Being Moderated
Dec 22, 2008 1:36 PM in response to: Ben Davis
Re: Attachment bug

Unfortunately, this was not fixed in 2.5.5 (or 2.5.6). The current fix version is set for 2.5.7.

Ben Davis Novice
Ben Davis
195 posts since
Feb 20, 2003
Currently Being Moderated
Dec 22, 2008 3:49 PM in response to: Vinh
Re: Attachment bug

Do you have a release date for 2.5.7?

 

-Ben

Sent via Blackberry

Vinh Jive Employee
Vinh
12,343 posts since
Apr 1, 2008
Currently Being Moderated
Dec 22, 2008 4:30 PM in response to: Ben Davis
Re: Attachment bug

It's currently set to be released in mid-February.

Jason Keglovitz Novice
Jason Keglovitz
63 posts since
Aug 26, 2008
Currently Being Moderated
Feb 17, 2009 4:37 PM in response to: Vinh
Re: Attachment bug

Vinh, can you comment on the status of this issue?  Following the reproduce steps outlined above, I still see that the attachment is missing on a 2.5.7 instance.

Ben Davis Novice
Ben Davis
195 posts since
Feb 20, 2003
Currently Being Moderated
Feb 18, 2009 8:21 AM in response to: Jason Keglovitz
Re: Attachment bug

The release notes for 2.5.7 say that CS-9661 is still a known issue. Vinh, anyone? When can we expect a fix?

Vinh Jive Employee
Vinh
12,343 posts since
Apr 1, 2008
Currently Being Moderated
Feb 18, 2009 8:31 AM in response to: Ben Davis
Re: Attachment bug

Hey guys,

 

The fix was pushed back into the 2.5.8 release. The code has been checked into the repository and reviewed. It is currently going under QA with the rest of the 2.5.8 build right now.

 

Thanks,

Vinh

DavidJSmu Novice
DavidJSmu
25 posts since
Jun 30, 2008
Currently Being Moderated
May 8, 2009 6:50 AM in response to: Vinh
Re: Attachment bug

Vinh,

 

Did this end up getting included with 2.5.8?

 

Dave

Vinh Jive Employee
Vinh
12,343 posts since
Apr 1, 2008
Currently Being Moderated
May 8, 2009 10:54 AM in response to: DavidJSmu
Re: Attachment bug

Yep, this is in the 2.5.8 release.

 

Thanks,

Vinh

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