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2,139 Views 3 Replies Last post: Feb 23, 2009 6:16 PM by MediaSolutions RSS
MediaSolutions Novice
MediaSolutions
2 posts since
Feb 9, 2009
Currently Being Moderated

Feb 22, 2009 2:47 PM

Product kb is installed but there is no license for it

Hello,

 

we had a problem with Jive Knowledge Base. Here is the error log file:

 

2009.02.18 17:41:51 [loadLicenses] The "jive.license" license file was not found
2009.02.18 17:41:51 [error] Jive Knowledge Base was not able to initialize : The "jive.license" license file was not found
com.jivesoftware.base.license.LicenseException: The "jive.license" license file was not found

 


I put the jive.license file into the directory jiveHome (/opt/jiveHome).
Now i am getting a new error:

 

2009.02.18 17:43:46 [init] Product kb is installed but there is no license for it
2009.02.18 17:43:46 [error] Jive Knowledge Base was not able to initialize : Product kb is installed but there is no license for it
com.jivesoftware.base.JiveRuntimeException: Product kb is installed but there is no license for it

 


Where can i get "kb license" and where i should put it into?

 

Thank you for additional info,
--
Media Solutions
Dalibor Straka

kristina Jive Employee
kristina
3,489 posts since
Mar 17, 2008
Currently Being Moderated
Feb 23, 2009 2:50 PM in response to: MediaSolutions
Re: Product kb is installed but there is no license for it

I tested the license I sent you and it also failed.  I am testing a new one and will send it to you via email, replying to our previous <accountsupport> thread.

 

 

Thank you

kristina Jive Employee
kristina
3,489 posts since
Mar 17, 2008
Currently Being Moderated
Feb 23, 2009 5:19 PM in response to: MediaSolutions
Re: Product kb is installed but there is no license for it

I just emailed a verified license.  Please let me know if it works in your instance.

 

 

Thank you

MediaSolutions Novice
MediaSolutions
2 posts since
Feb 9, 2009
Currently Being Moderated
Feb 23, 2009 6:16 PM in response to: Kristina Johansson
Re: Product kb is installed but there is no license for it

It works.

 

Thank you,

--

Media Solutions

Dalibor Straka

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