Libor,

Can you please provide a username/password that we can use for a test login to attempt to reproduce this behavior?  Is this a consistent problem or does it only happen some of the time?

Thanks,

Austen

Libor,

The next time this happens, can you please copy the Firefox crash string and paste that into this case?

Thanks,

Austen

Does not crash when firefox launched with one of:

`firefox -safe-mode`
`firefox --sync`
`firefox --no-xshm`

I have many plugins, but I verified this with all of them disabled, too.

Safe mode does other things besides disabling plugin, and also, the --sync and --no-xshm solve it, without the plugins disabled.

I am 100% sure that all plugins were disabled. Verified on more systems.

Anyway, we would like to have any workaround, if that would be quicker than Mozilla providing bug fix. I think the only way will be to find the piece of JS that causes the FF crash and trying to avoid it... Would this be possible?

There are no crash reports... just sigsegv.

Do you want the backtrace?

I've tried about:crashes, but this seems not to work in FF anymore.

I should mention that I tried editing the referenced document above 10 times using FF 3.0.6 on Ubuntu Hardy and I was not able to generate a crash on my system.

I used a colleague's Mac to generate the crash logs for that document.  We identified the Shockwave add-on as the culprit on his machine.  Have you tried disabling this (and restarting FF)?

On the Mac, the Crash Reporter application should automatically fire up after Firefox crashes.  This application should have a report that includes details on what caused the crash.  Does this application fail to fire on Libor's Mac?  Also, did you make sure to completely close down FF after disabling all of the add ons and plugin?  The problem was not resolved for us until we did so.

Joe,

Can you provide the details from the crash reporter the next time this happens for you?

Thanks,

Austen

We are a few of us using Firefox (3.0.10) on an internal SBS 3.0 site, and we all suffer from firefox crashes when loading the SBS editor from time to time. I also got the same crash when trying to respond to a jive community discussion, and now on that jboss document.

I have been trying on the above jboss document link, and indeed, it is constantly happening on that document. I have both a Mac & a Vista PC, both with Firefox 3.0.10. I have tried to disable all plugins (notably shockwave as mentioned above), all extensions on both of those systems.

=> At the end of the day, the only time I get the document editor to load without a hard crash is when I start Firefox in "Safe Mode" on the PC

=> For all the other combinations, the Bug Report is sent to Mozilla with that url about 10 times already...

I appreciate plugins/extensions could cause some of those crashes, but here it does look much more like a "basic" Firefox vs. Jive incompatibility.

The Jive editor is loading & using some serious javascript (saw the size of those on the server), that for some 'complex' documents, triggers some normally hidden Firefox problem.

At the end of the day, I have been using Firefox for 5 years or more... and, the Jive web sites are the first to crash on it so brutally. So, Jive has some part in this. And if there were a text-based wiki editor in SBS, that would provide a safe workaround (to avoid the dangerously heavy javascript around).

On the other hand, other browsers seem to support all this heavy editor javascript fine, even IE or Chrome,... so there must be some issue with Firefox => Mozilla.

It is not totally random, there's a reproducible case (jboss document) and I'm sure 100s of the error reports like mine at Mozilla. Is there some activity & collaboration between Jive & Mozilla to get this jboss document to edit without Safe mode? Any expected date?

Thanks

Franck Baron