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1,445 Views 3 Replies Last post: Mar 4, 2009 12:59 PM by Will French RSS
Henry Hopeman Novice
Henry Hopeman
2 posts since
Oct 13, 2008
Currently Being Moderated

Feb 27, 2009 7:15 AM

ClearSpace 2.5.5 installation hangs periodically

I have searched through the discussions but have not found anything that displays our issue.  While running Firefox 3.0.6 against a new instllation of ClearSpace 2.5.5 it will occasionally hang.  I have not noticed the issue yet while running IE 6.  Our setup is Linux 2.6.5-7.308-bigsmp, running against Oracle 10.2.0.4 (ojdbc14.jar thin client) with Java jdk 1.6.0_11 and Apache-Tomcat 6.0.18.  we are authenticating against AD using LDAP.  Once of the errors appears to be related to information missing in our AD server, but occurs enough that i am guessing it is not the culprit.  Here are some of the other errors we are seeing.

 

"ERROR impl.QueryCache - Error loading block, ObjectType: 14, ObjectId: 1
java.sql.SQLException: No more data to read from socket"

 

"ERROR impl.QueryCache - Error retrieving count
java.sql.SQLException: No more data to read from socket"

 

at o05 Feb 2009 14:30:05,136 [pool-1-thread-3] ERROR sequence.OracleSequence - WARNING: failed to obtain next ID block for type 50961
05 Feb 2009 14:38:01,844 [http-8080-1] ERROR com.jivesoftware - ClientAbortException:  java.net.SocketException: Broken pipe
05 Feb 2009 15:26:38,403 [http-8080-2] ERROR com.jivesoftware - Error loading proxy 'com.jivesoftware.base.wiki.JiveImageUrlBuilder' for class 'com.jivesoftware.base.wiki.JiveImageUrlBuilder, returning unproxied object

 

05 Feb 2009 15:34:13,288 [http-8080-2] ERROR impl.QueryCache - Error retrieving count
java.sql.SQLException: No more data to read from socket

 

10 Feb 2009 09:32:21,917 [http-8080-8] ERROR com.jivesoftware - Error loading proxy 'com.jivesoftware.base.wiki.JiveImageUrlBuilder' for class 'com.jivesoftware.base.wiki.JiveImageUrlBuilder, returning unproxied object
org.springframework.beans.factory.NoSuchBeanDefinitionException: No bean named 'jiveImageUrlBuilder' is defined

 

26 Feb 2009 13:22:28,848 [http-8080-1] ERROR interceptor.ExceptionMappingInterceptor -
ClientAbortException:  java.net.SocketException: Broken pipe

 

I have attached our full log file for review.  We are still working on our test pilot to determine how we are going to structure our corporate collaboration, but solving this prior to rollout is a must for us.

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Tags: clearspace, firefox, hang, 2.5.5
Will French Jive Employee
Will French
3,905 posts since
Nov 2, 2004
Currently Being Moderated
Mar 3, 2009 4:38 PM in response to: Henry Hopeman
Re: ClearSpace 2.5.5 installation hangs periodically

Hi Henry,

 

When the application hangs, is it just for a specific URL? Does the whole app hang and require a restart?

 

If you would install FireBug for Firefox, and see what resource is hanging that would be the place to start.

 

You say this only happens with FF? We haven't seen that locally and we are running 2.5.5 in our community here.

Henry Hopeman Novice
Henry Hopeman
2 posts since
Oct 13, 2008
Currently Being Moderated
Mar 4, 2009 7:24 AM in response to: Will French
Re: ClearSpace 2.5.5 installation hangs periodically

Our whole system hangs.  We are required to restart the Apache service that ClearSpace is running on.

Most of our engineers use Firefox, so that is where we started to see the problem.  I was updated today that one of our team members found it to be replicated with Chrome and IE7.  One of our web engineers has been testing the interface more thoroughly.  I am going to be asking that team for common actions that cause the hang up.  I have also asked to gather our Oracle log files to see if it is related to connectivity problems.

Will French Jive Employee
Will French
3,905 posts since
Nov 2, 2004
Currently Being Moderated
Mar 4, 2009 12:59 PM in response to: Henry Hopeman
Re: ClearSpace 2.5.5 installation hangs periodically

Hi Henry,

 

If you need to restart your instance on these hangs, it would be great to see some thread dumps while this is happening. That will allow us to see what could be causing the hang.  We have some more information on thread dumps in this document here: Supportal Best Practices

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