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4,400 Views 7 Replies Last post: Jul 3, 2009 3:35 AM by glynjona RSS
simoncurtis Novice
simoncurtis
45 posts since
Jun 16, 2009
Currently Being Moderated

Jun 24, 2009 8:53 AM

Browse Bookmarks getting unexpected error

For certain users (2 at the moment) we are getting an unexpected error reported when the try using the browse - bookmark function (See attachment). The user has tried using different pc's (internal and extrenal to Bupa) getting the problem at all locations. Also tried the following test

 

a.  user a logs on to pc

b.  user a logs onto Bupalive

c.  user a trys Browse - Bookmarks - all ok

d.  user logs off BupaLive

e.  user b logs onto BupaLive

f    user b trys Browse - Bookmarks - fails

g   user b logs off BupaLive

 

as user B use the PC whilst it was logged on to user a, this means the settings for IE6 will be the same for both sessions.

 

Simon

Attachments:
Tags: bookmarks, browse, unexpected_error, bupa
Karl Cyr Jive Employee
Karl Cyr
6,819 posts since
Mar 12, 2008
Currently Being Moderated
Jun 24, 2009 7:01 PM in response to: simoncurtis
Re: Browse Bookmarks getting unexpected error

Hi Simon,

 

I have seen a similar issue recently. I'll see if I can get to the bottom of this and get back to you soon with more information.

 

Regards,

Karl

glynjona Novice
glynjona
210 posts since
Apr 22, 2009
Currently Being Moderated
Jun 25, 2009 6:19 AM in response to: Karl Cyr
Re: Browse Bookmarks getting unexpected error

Hi Karl,

 

This issue is happening with a Bupa VIP. We are keen to get this resolved asap. Are there any updates with this?

 

Regards

 

Andrew

Karl Cyr Jive Employee
Karl Cyr
6,819 posts since
Mar 12, 2008
Currently Being Moderated
Jun 25, 2009 12:06 PM in response to: glynjona
Re: Browse Bookmarks getting unexpected error

Hi Andrew,

 

It looks to me like there is perhaps some data corruption in the database. All in all, it looks like there may be a couple dozen user accounts which are affected.

 

I am taking a look into what is needed to correct this issue.

 

Regards,
Karl

Karl Cyr Jive Employee
Karl Cyr
6,819 posts since
Mar 12, 2008
Currently Being Moderated
Jun 25, 2009 1:53 PM in response to: Karl Cyr
Re: Browse Bookmarks getting unexpected error

Hi guys,

 

I believe that this should be all set now. Please test and let me know.

 

Regards,

Karl

glynjona Novice
glynjona
210 posts since
Apr 22, 2009
Currently Being Moderated
Jun 26, 2009 4:00 AM in response to: Karl Cyr
Re: Browse Bookmarks getting unexpected error

hi Karl,

 

I have checked with one user it it looks like it has fixed it. I am waiting to hear from the VIP. thank you for fixing this. Do you know what the cause of the corruption was? Is this something we need to do on a regular basis?

 

Regards

 

 

 

Thank you

 

Andrew

Karl Cyr Jive Employee
Karl Cyr
6,819 posts since
Mar 12, 2008
Currently Being Moderated
Jun 26, 2009 6:01 AM in response to: glynjona
Re: Browse Bookmarks getting unexpected error

Hi Andrew,

 

That's great news. This hopefully should only be a one time thing, but I have not yet isolated the root cause of the missing data. If it does happen again, we have a pretty good process for fixing it, so we should be able to resolve it quickly.

 

Regards,
Karl

glynjona Novice
glynjona
210 posts since
Apr 22, 2009
Currently Being Moderated
Jul 3, 2009 3:35 AM in response to: Karl Cyr
Re: Browse Bookmarks getting unexpected error

hi Karl,

 

Thanks for fixing this and everything looks ok at the moment?

 

Andrew

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