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1,560 Views 1 Replies Last post: Jul 13, 2009 2:04 PM by corygagliardi RSS
Jochem van Dieten Novice
Jochem van Dieten
189 posts since
May 6, 2009
Currently Being Moderated

Jul 5, 2009 1:01 PM

Attachments stuck in antivirus queue for days

There is an ongoing problem with attachments getting stuck in the queue of the antivirus scanner for days. For example:

http://forums.adobe.com/message/2080837#2080837

http://forums.adobe.com/message/2085171#2085171

 

1. Is this a known issue?

 

2. What is the maximum time for an attachment to be scanned? Anything more then how many minutes is an indication of a problem?

 

3. What can end-users do to mitigate this problem? For instance, are certain image formats more likely to get stuck then others?

corygagliardi Jive Employee
corygagliardi
2,044 posts since
Apr 23, 2009
Currently Being Moderated
Jul 13, 2009 2:04 PM in response to: Jochem van Dieten
Re: Attachments stuck in antivirus queue for days

Hi,

 

This is a known issue that has been resolved as of July 9th.

 

Thanks,

Cory

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