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955 Views 3 Replies Last post: Jul 8, 2009 6:50 AM by Will French RSS
Jochem van Dieten Novice
Jochem van Dieten
204 posts since
May 6, 2009
Currently Being Moderated

Jul 6, 2009 11:35 PM

Not seeing case info for some of my issues

The new feature for showing case status information in the sidebar is nice, but I am missing a few.

 

CS-13412 in Message body gets mangled when reponding by email.

CS-13945 in Missing headers in email notifications

CS-13407 in ETA for a fix for CS-13407

Will French Jive Employee
Will French
3,905 posts since
Nov 2, 2004
Currently Being Moderated
Jul 7, 2009 12:07 PM in response to: Jochem van Dieten
Re: Not seeing case info for some of my issues

Hi Jochem,

 

I updated the couple of public discussions in the Support space, but the ones in the Developers space are not integrated with our Supportal, and therefore do not have a field for us to add product issue IDs to.

 

In relation to Where is the overview of cases with open issues? , since you are not a member of a customer account, you will not have the option to make public cases which can get issue IDs associated with them in the Developers space.

Jochem van Dieten Novice
Jochem van Dieten
204 posts since
May 6, 2009
Currently Being Moderated
Jul 7, 2009 12:18 PM in response to: Will French
Re: Not seeing case info for some of my issues

Will wrote on 2009-07-07 21:07:

I updated the couple of public discussions in the Support space, but the ones in the Developers space are not integrated with our Supportal, and therefore do not have a field for us to add product issue IDs to.

 

Would it be possible to move them to the support space?

 

 

In relation to Where is the overview of cases with open issues? (http://www.jivesoftware.com/jivespace/thread/51068) , since you are not a member of a customer account, you will not have the option to make public cases (http://www.jivesoftware.com/jivespace/blogs/jivespace/2009/02/16/the-science-behind-public-cases) which can get issue IDs associated with them in the Developers space.

 

So I still have to come back here and check for all the updates by hand?

Are they available through a webservice or RSS feed?

 

Jochem

 

 

--

Jochem van Dieten

http://jochem.vandieten.net/

Will French Jive Employee
Will French
3,905 posts since
Nov 2, 2004
Currently Being Moderated
Jul 8, 2009 6:50 AM in response to: Jochem van Dieten
Re: Not seeing case info for some of my issues

At this time we will not be moving cases, but we hope to add the issue tracking ability to discussions in the Developers space soon.

 

RE: So I still have to come back here and check for all the updates by hand?

Yes, in this first rev of the integration, you'll need to check on your issues by navigating here

 

Are they available through a webservice or RSS feed?

Not yet, but those are great feature requests, which I have added

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