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3,273 Views 4 Replies Last post: Jul 8, 2009 8:55 AM by Wolfgang Jastrowski RSS
Wolfgang Jastrowski Beginner
Wolfgang Jastrowski
278 posts since
Jul 17, 2008
Currently Being Moderated

Jun 12, 2009 7:57 AM

Easy way to check for defect fixes

Is there an easy way to check in with release a specific fix is solved? It is very cumbersome to go through all release notes to understand in which release a specific defect is possibly fixed.

 

~Wolfgang

Tags: defect, fix_release
Will French Jive Employee
Will French
3,905 posts since
Nov 2, 2004
Currently Being Moderated
Jun 12, 2009 8:58 AM in response to: Wolfgang Jastrowski
Re: Easy way to check for defect fixes

Hi Wolfgang,

 

I am currently developing some basic Jira (issue tracking system) integration with the Supportal. This will allow you to view the status of issues tied to your cases, in real time via webservices. I expect to have this done in the next 10 days! I will update you when I have some more information.

 

In the meantime, you can create a case asking the status of the specific Jira issues, and our Support team will respond with the current status.

 

Cheers,

Andy Goldstein Beginner
Andy Goldstein
358 posts since
Apr 6, 2007
Currently Being Moderated
Jun 12, 2009 9:15 AM in response to: Will French
Re: Easy way to check for defect fixes

That's fantastic news Will.  Please keep us updated on the status of your JIRA integration!

Will French Jive Employee
Will French
3,905 posts since
Nov 2, 2004
Currently Being Moderated
Jul 7, 2009 12:10 PM in response to: Wolfgang Jastrowski
Re: Easy way to check for defect fixes

Hey guys,

 

Please have a look at my new blog post, and the new functionality in the Supportal! Supportal 3.3.0 brings back Product Issue tracking!

 

Cheers,

Wolfgang Jastrowski Beginner
Wolfgang Jastrowski
278 posts since
Jul 17, 2008
Currently Being Moderated
Jul 8, 2009 8:55 AM in response to: Will French
Re: Easy way to check for defect fixes

Hi Will

 

GREAT!!!!! Having the possibility to get instant information on the issue is more than helpful.

 

~Wolfgang

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