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4,074 Views 9 Replies Last post: Nov 24, 2009 11:37 AM by MotoGenius RSS
MotoGenius Intermediate
MotoGenius
720 posts since
Mar 5, 2009
Currently Being Moderated

Apr 29, 2009 6:51 AM

Forgot Username..... to curb duplicate accounts

I'm a bit floored.

 

1 that the username is case sensitive so users are able to make duplicate accounts using the same alphanumeric characters only varying the case of each of those letters.

2 That there is no Forgot Username option. I see this request below for a forgot username option but it has been archived so I can't make a comment myself. Does this not seem like a logical option to add to the core code? Especially since some communities have users that come every few months. I admit on occasion I will forget the username I used for a site and it is always good when I can be reminded of my username.

 

http://www.jivesoftware.com/jivespace/message/59465#59465

 

Mark

Tags: forgot_username, case_sensitive_username
Will Jive Employee
Will
4,656 posts since
Nov 2, 2004
Currently Being Moderated
Apr 29, 2009 4:42 PM in response to: Mark Schwanke
Re: Forgot Username..... to curb duplicate accounts

Hi Mark,

 

I understand your concerns, and I have noted them on the internal feature requests that we have open for both of these.

 

If you don't mind, we can make this a public case to get more people behind this feature discussion.

 

Thanks,

MotoGenius Intermediate
MotoGenius
720 posts since
Mar 5, 2009
Currently Being Moderated
Nov 24, 2009 5:59 PM in response to: Will French
Re: Forgot Username..... to curb duplicate accounts

Sure, go ahead make it public.

 

I found a similar post: http://www.jivesoftware.com/jivespace/message/59465#59465

 

Message was edited by: Mark

cclabaugh Advanced
cclabaugh
842 posts since
Mar 13, 2009
Currently Being Moderated
Nov 6, 2009 8:49 AM in response to: Mark Schwanke
Re: Forgot Username..... to curb duplicate accounts

A vote for this from me as well!

MotoGenius Intermediate
MotoGenius
720 posts since
Mar 5, 2009
Currently Being Moderated
Nov 6, 2009 9:04 AM in response to: Caroline C
Re: Forgot Username..... to curb duplicate accounts

Woohoo! Thanks Caroline!

sdougherty Novice
sdougherty
75 posts since
Mar 16, 2009
Currently Being Moderated
Nov 9, 2009 7:22 AM in response to: Mark Schwanke
Re: Forgot Username..... to curb duplicate accounts

I am also strongly in favor of this feature.  Perhaps it could be as easy as changing prompt for "forgot password" to request your email address rather than a "case sensitive" user name.  Anything that prevents wasting my support staff time researching user's proper userID and deleting duplicate accounts would be appreciated.

MotoGenius Intermediate
MotoGenius
720 posts since
Mar 5, 2009
Currently Being Moderated
Nov 10, 2009 10:29 AM in response to: sdougherty
Re: Forgot Username..... to curb duplicate accounts

sdougherty-

 

Thanks for the support. We have a jump in visits by 6 times in the last week. The sooner the better for me as well. We've got bigger fish to fry at this point.

 

Mark

drgoochmobile Beginner
drgoochmobile
416 posts since
Jun 22, 2007
Currently Being Moderated
Jul 29, 2009 11:26 AM in response to: Mark Schwanke
Re: Forgot Username..... to curb duplicate accounts
Big agreed here.  We just initiated self-registration and I anticipate no longer being able to tell people "Your username is the first initial plus your last name, you can retrieve your password on the login page."  I anticipate having to look these up manually for people.
olivia.teich Jive Employee
olivia.teich
94 posts since
Aug 17, 2009
Currently Being Moderated
Nov 9, 2009 10:05 AM in response to: Mark Schwanke
Re: Forgot Username..... to curb duplicate accounts

Thanks for resurfacing this, Mark. It's definitely something that makes sense for us to address. Exact timing is TBD but I'm pushing for this with the people who tackle such things.

MotoGenius Intermediate
MotoGenius
720 posts since
Mar 5, 2009
Currently Being Moderated
Nov 24, 2009 11:37 AM in response to: Olivia Teich
Re: Forgot Username..... to curb duplicate accounts

Is anyone getting messages from their community members that they are concerned about password reset requests?

 

e.g.

 

User though is username was nick when in fact it was actually Nick.  "nick" received countless password reset requests day after day as "Nick" never got the request. "nick" became alarmed that someone was trying to hack his account. Fortunately I knew "Nick" and assured "nick" that it was a mistake in capitalization.

 

Mark

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