Return to Jive Software

Up to Discussions in Supportal Information & Feedback

This Question is Possibly Answered

1 "correct" answer available (4 pts) 2 "helpful" answers available (2 pts)
773 Views 2 Replies Last post: Aug 11, 2009 5:26 PM by corygagliardi RSS
Jochem van Dieten Novice
Jochem van Dieten
204 posts since
May 6, 2009
Currently Being Moderated

Jul 24, 2009 12:05 PM

Email security token expired message

If we send email in response to an old email notiication we get an message that the email culd not be processed because the security token expired. It would be nice if that email message told us how long (number of days) that timeout actually is.
Jochem van Dieten Novice
Jochem van Dieten
204 posts since
May 6, 2009
Currently Being Moderated
Aug 11, 2009 2:23 PM in response to: Jochem van Dieten
Re: Email security token expired message
I just ran into this again and it is rather annoying. Could somebody please document what the timeout is?
corygagliardi Jive Employee
corygagliardi
2,252 posts since
Apr 23, 2009
Currently Being Moderated
Aug 11, 2009 5:26 PM in response to: Jochem van Dieten
Re: Email security token expired message

Hi Jochem,

 

The secuiry token lasts for 7 days.

 

Thanks,

Cory

More Like This

  • Retrieving data ...

Bookmarked By (0)

To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.
Making cases public allows other customers to learn from the solution of the case. It can also be used to gain feedback from others in the community. Ask our Support Engineers for more info, but we encourage you to make your cases public.