Return to Jive Software

294 Views 1 Replies Last post: Sep 16, 2009 2:47 PM by corygagliardi RSS
bkammlah Novice 33 posts since
Feb 20, 2008
Currently Being Moderated

Sep 16, 2009 2:04 PM

User Registration & Permission Groups

How we handle permissions:

We have three main types of users:

  1. Internal Users
  2. Channel Partners
  3. Customers

 

Each of these user type needs access to unique spaces, so we have creates three User Groups with specific permissions in the admin console and added each user to one of the three groups.

 

Current Process:

  1. Users self register
  2. Admins approve users by logging into the site
  3. Admins then have to leave the site, go to the admin console
  4. They then go to user groups, find the user, and have to add that user to the group

 

Question: Is there an easier way to do this?

This is a multi-step process where we have to first approve the user, then place them into a group, which takes several minutes for each user. This adds up quite a bit. We're wondering if there is either an easier way to handle permissions or an easier way to get them in the correct group.

corygagliardi Jive Employee 2,252 posts since
Apr 23, 2009
Currently Being Moderated
Sep 16, 2009 2:47 PM in response to: bkammlah
Re: User Registration & Permission Groups

Hi,

 

This would be the fastest way to make this process work.  However, if there is a simple pattern to these 3 different groups (ie e-mail address), it would not be very difficult to create a custom plugin to modify these users upon registering or first logging in.  Let me know if you want to try this route and I can provide you information on developing plugins.

 

Thanks,

Cory

More Like This

  • Retrieving data ...

Bookmarked By (0)

To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.
Making cases public allows other customers to learn from the solution of the case. It can also be used to gain feedback from others in the community. Ask our Support Engineers for more info, but we encourage you to make your cases public.