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466 Views 4 Replies Last post: Sep 23, 2009 10:53 AM by jndlc RSS
jndlc Novice
jndlc
7 posts since
Sep 14, 2009
Currently Being Moderated

Sep 14, 2009 12:22 PM

insert link issue

Why are links to fileshares (directory) not working in one space but will work on other space?

 

I created a document on let's call it "Space A" with a link on the directory.  When I clicked on the link it doesn't go to that directory, it goes to Main>Document page where it has all the list of spaces and documens.

 

But when I tried to create the same document and link on "Space B" it is working.  When I clicked on the link it goes to the directory that it supposed to go.

 

Please help!

 

Thanks

Tags: insert_link
corygagliardi Jive Employee
corygagliardi
2,252 posts since
Apr 23, 2009
Currently Being Moderated
Sep 21, 2009 10:59 AM in response to: jndlc
Re: insert link issue

Hi,

 

Will you please clarify what you are trying to accomplish?  What are the exact links you are using?  What page do you expect to show up?

 

Thanks,

Cory

jndlc Novice
jndlc
7 posts since
Sep 14, 2009
Currently Being Moderated
Sep 21, 2009 11:28 AM in response to: corygagliardi
Re: insert link issue

Hi,

 

I was trying to insert a directory link in a document.  Below is how I do it:

 

- Create a document under the "Space A" space

- Type the word "Link1", hightlight it and click on "Insert Link".

- Enter the directory on the URL text box (here is exactly what I entered: file://file-s2/iiip ebusprj/EB030010 - IRIS eStatements 2007/)

- Save the document

- When I opened the document and click on "Link1" it doesn't go to the directory that I entered on the insert link.  It goes to https://www.collabhome.com/docs/

 

But doing the same procedure on a different space ("Space B").  There is no issue.

 

Thanks for your reply

corygagliardi Jive Employee
corygagliardi
2,252 posts since
Apr 23, 2009
Currently Being Moderated
Sep 21, 2009 12:45 PM in response to: jndlc
Re: insert link issue

It may be that the spaces have different Filters and Macros set.  Go to Spaces in the Admin Console.  Select one of the spaces and compare the settings under Settings > Filters and Macros.

 

Cory

jndlc Novice
jndlc
7 posts since
Sep 14, 2009
Currently Being Moderated
Sep 23, 2009 10:53 AM in response to: corygagliardi
Re: insert link issue

Hi Cory,

 

Your last suggestion is the right solution.  Our space admin deleted the custom filters to restore the global filter list to this space.  And this solves the issue.

 

Thanks a lot,

Jon

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