I my community reports could use some work on automation for sure, but currently I report the what I would referee to as the standard metrics; Numbers of post, threads,document, new registration, active members, points awarded, percentage of non employees users. Along with a full Omniture web statistics report.

Oh I also include the most popular discussions, documents and tag cloud.

To make your reports stand out and show customer satisfaction include positive quotes from the community as well.

Would be great to hear what others are reporting on as well.

I do not make these reports publicly available. The report is posted in a private section of the community that is reserve to the contributes "Moderators" and steering committe members.

summers wrote:

 

I my community reports could use some work on automation for sure, but currently I report the what I would referee to as the standard metrics; Numbers of post, threads,document, new registration, active members, points awarded, percentage of non employees users. Along with a full Omniture web statistics report.

 

 

 

Oh I also include the most popular discussions, documents and tag cloud.

 

 

 

To make your reports stand out and show customer satisfaction include positive quotes from the community as well.

 

 

 

Would be great to hear what others are reporting on as well.

I'm very similar.

I report weekly on:

• Total number of users
• Number of new registrations this week
• Number of customers (taking the total membership number and subtracting the number of users I know are staff, partners and test logins)
• Number of actual customers with a maintenance contract
• Number of new posts and threads
• Number of new blog posts
• Percentage of visits that are: from direct traffic; from referring sites; or from search engines

I then add my own weekly comment, such as what I read from the stats, latest campaigns, popular discussions, and palns for the forthcoming weeks.

This report goes to my management team on a Monday morning (right about now!)

Because of the way in which we use our (Clearspace) site, I acutally don't get the right kind of metrics.  We operate a hybrid internal/external community because you have to be an employee of a member organization to get access.  So it is closed in terms of content and who can join, but at the same time these are not our "employees."  Accordingly, perhaps, a lot of people qualify as "lurkers."  They read content more than contribute.  Although we hope and expect this to change, for the time being what I would love to see are metrics stats around how many people are logging in, reading content, duration of stay.