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1,546 Views 20 Replies Last post: Nov 20, 2009 10:34 PM by tarek182 RSS
Gia Lyons Jive Employee 217 posts since
Oct 29, 2007
Currently Being Moderated

Jul 16, 2008 9:50 AM

How did you brand your internal social enterprise solution?

How did you brand your internal social enterprise solution? What words did you use to describe it to employees? I know that the word "social" is a negative in many organizations, so I'm interested to learn what language, what brand, worked for you, and why, if possible.

Tags: branding, user_adoption
John Summers Novice 26 posts since
Jul 15, 2008
Currently Being Moderated
Jul 16, 2008 10:31 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

You are going to hit us all up for are secrets...lol. I know the  term internal collaboration goes over pretty good.

hollisc Novice 22 posts since
Aug 17, 2007
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Jul 16, 2008 10:51 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We branded ours EMC|ONE

 

ONE was an acronym -- the "online network of EMC'ers".  The context is important though -- our senior management was selling the idea of "one EMC" -- one company, one set of goals, etc ...  we did not try too hard to over-brand, though -- we wanted it to appear safe, predictable, legitimate, etc.

 

Worked well for us.

Carl Smith Novice 16 posts since
Jul 15, 2008
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Jul 21, 2008 10:06 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Don't have an official brand name yet. We have gone down the WoC route by starting an internal naming suggestion box with marketing dept. having the "Lincoln vote." Will post back here once we have it finalized.

Karen Lekowski Novice 13 posts since
Aug 26, 2008
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Aug 6, 2008 1:25 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

That is a question we are working on right now.  We had a solution for CoPs called one thing (MindShare) and called the forums tool from Jive (JDForums) so now we are combining both of these into one enterprise collaboration tool, which will be used for several purposes.  We want people to be able to identify the tool, but not by the name (e.g. Clearspace) or not be confused by the old brand (MindShare).  I am meeting with our Corporate Branding deparment to get some ideas.

mark rock Novice 1 posts since
Jul 28, 2008
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Aug 7, 2008 3:12 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We've just installed this as a beta program for a very large corporate UK client. We wanted to fundamentally differentiate it from traditional 'tools' that emerged from their (rather large & MS dominated) IT department. After a lot of internal debating about names that tried to state what it did, how it worked etc etc, we just called it Oomph for testing. It's a kind of power/speed term here in the UK (and also a rather bizzare german band).

 

And that's what everyone is calling it now.....

 

In terms of explaining it, these are the words that employees recieve in the invite email:

 

"Hello x


This is an invitation to join a very special group of people helping to launch Oomph, x company's new approach to sharing knowledge across the business.

 

If you've used Facebook, you'll love Oomph. If you haven't used Facebook, you'll love it even more. You can blog, create discussions, share documents with colleagues, ask questions (and get them answered fast), create groups around areas of shared interest and a whole lot more.

 

We could bang on about how brilliant it is all day, so why not give it a whirl yourself? You're going to be one of the key testers of Oomph before we release it to the entire company in September, so we'd love to see how useful you find it.

 

Yours

 

The Oomph team"

Novice 3 posts since
Aug 6, 2008
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Aug 7, 2008 8:20 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Where I used to work, outside of the main portal, certain subcomponents tended to just be called by the name of the product...Sharepoint parts were "Sharepoint".  That gets confusing when a vendor changes the name of their product though (Quickplace, Team Workspace, Quickplace, Quikr).

 

At Corporate, The collab stuff isn't running anything Jive and tends to be called ShareCenter and there's a MediaWiki-based wiki called ourWiki.  I think they're still working on a more cohesive system since it's a little disjointed but I don't have anything to do with the workings of it so it's only my opinion.

Kevin Jones Novice 11 posts since
Jul 30, 2008
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Aug 7, 2008 12:06 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?
GTSX-small.jpg

 

 

Our company is GTS and we labeled ours GTSX - short for 'exchange'.  During our 'promotional' time we talked up that this is a place for everyone to exchange ideas, thought, information, learning, etc.  We wanted everyone to be involved.  It also connotes, to a degree, that no one really owns an exchange of information, but that everyone does.

 

For a masters degree class I did a research study on the use of Jive within our company and how and why it was used.  One of the major things I found was that some people, but not everyone, felt they owned the information if they created it.  That means that they were territorial over 'their' information and left alone 'others'' information.  That defeted a main purpose of ours.  We didn't want this to be just a repository so we have worked hard to brand this environment as ownership free yet ownership pervasive.  We all own it, yet no one person (or a few people) own it.

 

 

I also noticed that as far as a pure brand goes, we needed something flexible.  This was because from the first month until now (and ongoing) the usage changes slightly.  That comes from the fact that at first everyone was not quite sure how to use it.  Every month it gets better and better because they experience it and really understand how it can help them.  The first month and this month have different messages and focuses to help people engage.  So from that point our branding (something that in traditional marketing would drive a tagline) changes.

 

We stayed away from 'social' not necessarily on purpose, but we just let that part of the environment happen.  It was a natural part of it.  If we do it right and employees use it correctly (whatever that means for them) the 'social' end of things will take care of itself.

Ric Hayman Novice 16 posts since
Jul 24, 2008
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Aug 7, 2008 6:49 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

The trial I set up for Clearspace at work I called "thoughtpool" - the idea being to convey the sense of a place for sharing ideas and thinking, AND to get away from the technical solution that was currently selected. The intranet is also branded as "Thirst Online" (Thirst being the dead-tree employee publication, and us being a drinks company).

Mike Oswalt Novice 8 posts since
Jul 31, 2008
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Aug 13, 2008 5:38 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Well it's not branded ISES (Internal Social Enterprise Solution).  While it certainly has some social aspects to it, I'm not sure I would even describe it as an ISES.  Our tool is branded Knowledge OnLine or KOL as we refer to it internally.  The tool contains many of the same features as Clearspace, knowledge objects or documents, discussion forums, and news articles that are organized by community.   Each community has a moderator or knowledge manager. There is a greater focus on knowledge sharing culture than on the tool itself.  Knowledge OnLine is an enterprise repository, it is internal, it is a solution, and there are social components to it. So, I suppose we can call it an Internal Social Enterprise Solution.

Mike Oswalt Novice 8 posts since
Jul 31, 2008
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Aug 13, 2008 8:28 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Not a Wiki (although, I would like to see some wiki styled authoring and revision tools bolted on).  While not designed as a social enterprise solution it does indeed aid in connecting subject matter experts.  The other thing it does it spawns new work relationships.  It has been fun to meet people face-to-face after you have already established a relationship through content provided in the knowledge system.  It is much like our dialogue here, the more I post here and you consume, you gain a better appreciation of my views.  I can read other things you have posted (outside of your profile) like this, and learn more about your views and thoughts.   I might even be able to view your history (is that a feature?) and learn about what other topics you have been reading or may have an interest in.  Clearspace isn't making the connection, I am or you are.   Whether "tagged" as KM or Social Enterprise, these tools help people make connections.

drgoochmobile Novice 391 posts since
Jun 22, 2007
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Aug 20, 2008 11:47 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We are an association of airports.  Ours is called The Airport Link (the Link for short).  Basically it was the first name we came up with that my boss didn't change his mind on right away.

scott palmer Novice 10 posts since
Sep 5, 2008
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Sep 5, 2008 4:44 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Hello Gia,

 

You question includes the adjective "internal" but if you are also interested in "external" (i.e. community for channel partners) then I am happy to share. In our case (Intel Channel Partner Program) we came up with the simple name of "Chanel Voice". The implication, in this case is that the channel partners already know they have exclusive access to this "private" (SSO entitled) community. So the real value is in the use of the word "voice". Of course, the implication is that the channel partner (of which we have 200k) will have a "voice" in this community. Thus the brand promise (essentially) is that "we want to hear you, and talk with you and share"--so to speak. As many of us know, customers have been very frustated with the 'one way" nature of corporate web sites and often the extreme difficulting "to be heard". In many case "contact us" information is buried or un-responsive. So, the community is an attempt to bring back the "two way" nature of a business "relationship" with our valued channel partners.

 

That said, we are also creating many smaller "private business communities" all of which could include a literal and descriptive name that sits within the larger "Community Voice". As it turns out, we have found tremendous value in creating small private communities for small partner segments that can share with each other and with Intel.

 

So ultimately the main brand name is Channel Voice but we will continue to add small sub communities (private business communities) for specfic partner types to ensure they have the tools they need to succeed in business.

 

Hope this helps a bit.

 

Scott

Joe Schueller Novice 9 posts since
Jul 15, 2008
Currently Being Moderated
Sep 11, 2008 6:55 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We call it PeopleConnect.  For a long time, our most heavily trafficed intranet site was PeopleFinder, a simple web front-end to our LDAP directory.  We wanted to use its "White Pages" equity and extend it into more of a "Yellow Pages" type of directory that not only let you find people (based on more than last name look up), but then also gave you the toos to connect with them, either via the content they've shared or the connections they have with others.

 

This branding eased the transition for those who didn't think Facebook or MySpace were appropriate for work.  Linking its equity to a tried and true solution will definitely ease our transition.

Ted Hopton Advanced 1,578 posts since
Jun 30, 2008
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Feb 25, 2009 8:17 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We're about 6 months into our Clearspace implementation, and our branding is still evolving. I can tell you that I really really wanted a clever, catchy and intuitively obvious name... and I failed on all three counts to get what I want. For whatever reason, people predominantly called it "the wiki" and after a while it was like spitting into the wind to try to name it something else. So, my advice to others is, pick a name before the masses pick one for you!! Or you'll be stuck with the lowest common denominator (Yeah, yeah, I know, Clearspace is much more than a wiki... and no one cares, it's just the wiki.)

 

I am trying to come up with a clever, catchy and intuitively obvious tagline and logo, though. I don't give up easily! We've got a contest going for both and have invited people to submit their ideas. So many creative and appealing options that I'm not sure how we'll settle on just one. Maybe we'll rotate through different taglines and logos... for "the wiki."

tarek182 Novice 1 posts since
Nov 20, 2009
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Nov 20, 2009 10:34 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Hi jive.

Join the social computing conversation from The Blog. Share your thoughts . The CIO organization within Accenture helped drive their internal social networking solution, ... Just in time for the Enterprise 2.0 Conference, we have released a brand .... If you don't have an internal social platform to harness the employees can choose not to use enterprise social environments.

Thanks.

 

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