Return to Jive Software

Skip navigation
8,465 Views 42 Replies Last post: Feb 19, 2010 8:38 AM by scotterob RSS
gialyons Jive Employee 299 posts since
Oct 29, 2007
Currently Being Moderated

Jul 16, 2008 9:50 AM

How did you brand your internal social enterprise solution?

How did you brand your internal social enterprise solution? What words did you use to describe it to employees? I know that the word "social" is a negative in many organizations, so I'm interested to learn what language, what brand, worked for you, and why, if possible.

summers Novice 26 posts since
Jul 15, 2008
Currently Being Moderated
Jul 16, 2008 10:31 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

You are going to hit us all up for are secrets...lol. I know the  term internal collaboration goes over pretty good.

hollisc Novice 22 posts since
Aug 17, 2007
Currently Being Moderated
Jul 16, 2008 10:51 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We branded ours EMC|ONE

 

ONE was an acronym -- the "online network of EMC'ers".  The context is important though -- our senior management was selling the idea of "one EMC" -- one company, one set of goals, etc ...  we did not try too hard to over-brand, though -- we wanted it to appear safe, predictable, legitimate, etc.

 

Worked well for us.

carlsmith01 Novice 16 posts since
Jul 15, 2008
Currently Being Moderated
Jul 21, 2008 10:06 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Don't have an official brand name yet. We have gone down the WoC route by starting an internal naming suggestion box with marketing dept. having the "Lincoln vote." Will post back here once we have it finalized.

klekowski Novice 13 posts since
Aug 26, 2008
Currently Being Moderated
Aug 6, 2008 1:25 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

That is a question we are working on right now.  We had a solution for CoPs called one thing (MindShare) and called the forums tool from Jive (JDForums) so now we are combining both of these into one enterprise collaboration tool, which will be used for several purposes.  We want people to be able to identify the tool, but not by the name (e.g. Clearspace) or not be confused by the old brand (MindShare).  I am meeting with our Corporate Branding deparment to get some ideas.

mark26 Novice 1 posts since
Jul 28, 2008
Currently Being Moderated
Aug 7, 2008 3:12 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We've just installed this as a beta program for a very large corporate UK client. We wanted to fundamentally differentiate it from traditional 'tools' that emerged from their (rather large & MS dominated) IT department. After a lot of internal debating about names that tried to state what it did, how it worked etc etc, we just called it Oomph for testing. It's a kind of power/speed term here in the UK (and also a rather bizzare german band).

 

And that's what everyone is calling it now.....

 

In terms of explaining it, these are the words that employees recieve in the invite email:

 

"Hello x


This is an invitation to join a very special group of people helping to launch Oomph, x company's new approach to sharing knowledge across the business.

 

If you've used Facebook, you'll love Oomph. If you haven't used Facebook, you'll love it even more. You can blog, create discussions, share documents with colleagues, ask questions (and get them answered fast), create groups around areas of shared interest and a whole lot more.

 

We could bang on about how brilliant it is all day, so why not give it a whirl yourself? You're going to be one of the key testers of Oomph before we release it to the entire company in September, so we'd love to see how useful you find it.

 

Yours

 

The Oomph team"

Novice 3 posts since
Aug 6, 2008
Currently Being Moderated
Aug 7, 2008 8:20 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Where I used to work, outside of the main portal, certain subcomponents tended to just be called by the name of the product...Sharepoint parts were "Sharepoint".  That gets confusing when a vendor changes the name of their product though (Quickplace, Team Workspace, Quickplace, Quikr).

 

At Corporate, The collab stuff isn't running anything Jive and tends to be called ShareCenter and there's a MediaWiki-based wiki called ourWiki.  I think they're still working on a more cohesive system since it's a little disjointed but I don't have anything to do with the workings of it so it's only my opinion.

kevin.jones Novice 11 posts since
Jul 30, 2008
Currently Being Moderated
Aug 7, 2008 12:06 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?
GTSX-small.jpg

 

 

Our company is GTS and we labeled ours GTSX - short for 'exchange'.  During our 'promotional' time we talked up that this is a place for everyone to exchange ideas, thought, information, learning, etc.  We wanted everyone to be involved.  It also connotes, to a degree, that no one really owns an exchange of information, but that everyone does.

 

For a masters degree class I did a research study on the use of Jive within our company and how and why it was used.  One of the major things I found was that some people, but not everyone, felt they owned the information if they created it.  That means that they were territorial over 'their' information and left alone 'others'' information.  That defeted a main purpose of ours.  We didn't want this to be just a repository so we have worked hard to brand this environment as ownership free yet ownership pervasive.  We all own it, yet no one person (or a few people) own it.

 

 

I also noticed that as far as a pure brand goes, we needed something flexible.  This was because from the first month until now (and ongoing) the usage changes slightly.  That comes from the fact that at first everyone was not quite sure how to use it.  Every month it gets better and better because they experience it and really understand how it can help them.  The first month and this month have different messages and focuses to help people engage.  So from that point our branding (something that in traditional marketing would drive a tagline) changes.

 

We stayed away from 'social' not necessarily on purpose, but we just let that part of the environment happen.  It was a natural part of it.  If we do it right and employees use it correctly (whatever that means for them) the 'social' end of things will take care of itself.

aqualung Novice 21 posts since
Jul 24, 2008
Currently Being Moderated
Aug 7, 2008 6:49 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

The trial I set up for Clearspace at work I called "thoughtpool" - the idea being to convey the sense of a place for sharing ideas and thinking, AND to get away from the technical solution that was currently selected. The intranet is also branded as "Thirst Online" (Thirst being the dead-tree employee publication, and us being a drinks company).

mtoswalt Novice 8 posts since
Jul 31, 2008
Currently Being Moderated
Aug 13, 2008 5:38 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Well it's not branded ISES (Internal Social Enterprise Solution).  While it certainly has some social aspects to it, I'm not sure I would even describe it as an ISES.  Our tool is branded Knowledge OnLine or KOL as we refer to it internally.  The tool contains many of the same features as Clearspace, knowledge objects or documents, discussion forums, and news articles that are organized by community.   Each community has a moderator or knowledge manager. There is a greater focus on knowledge sharing culture than on the tool itself.  Knowledge OnLine is an enterprise repository, it is internal, it is a solution, and there are social components to it. So, I suppose we can call it an Internal Social Enterprise Solution.

mtoswalt Novice 8 posts since
Jul 31, 2008
Currently Being Moderated
Aug 13, 2008 8:28 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Not a Wiki (although, I would like to see some wiki styled authoring and revision tools bolted on).  While not designed as a social enterprise solution it does indeed aid in connecting subject matter experts.  The other thing it does it spawns new work relationships.  It has been fun to meet people face-to-face after you have already established a relationship through content provided in the knowledge system.  It is much like our dialogue here, the more I post here and you consume, you gain a better appreciation of my views.  I can read other things you have posted (outside of your profile) like this, and learn more about your views and thoughts.   I might even be able to view your history (is that a feature?) and learn about what other topics you have been reading or may have an interest in.  Clearspace isn't making the connection, I am or you are.   Whether "tagged" as KM or Social Enterprise, these tools help people make connections.

drgoochmobile Beginner 416 posts since
Jun 22, 2007
Currently Being Moderated
Aug 20, 2008 11:47 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We are an association of airports.  Ours is called The Airport Link (the Link for short).  Basically it was the first name we came up with that my boss didn't change his mind on right away.

scottpalmer Novice 10 posts since
Sep 5, 2008
Currently Being Moderated
Sep 5, 2008 4:44 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Hello Gia,

 

You question includes the adjective "internal" but if you are also interested in "external" (i.e. community for channel partners) then I am happy to share. In our case (Intel Channel Partner Program) we came up with the simple name of "Chanel Voice". The implication, in this case is that the channel partners already know they have exclusive access to this "private" (SSO entitled) community. So the real value is in the use of the word "voice". Of course, the implication is that the channel partner (of which we have 200k) will have a "voice" in this community. Thus the brand promise (essentially) is that "we want to hear you, and talk with you and share"--so to speak. As many of us know, customers have been very frustated with the 'one way" nature of corporate web sites and often the extreme difficulting "to be heard". In many case "contact us" information is buried or un-responsive. So, the community is an attempt to bring back the "two way" nature of a business "relationship" with our valued channel partners.

 

That said, we are also creating many smaller "private business communities" all of which could include a literal and descriptive name that sits within the larger "Community Voice". As it turns out, we have found tremendous value in creating small private communities for small partner segments that can share with each other and with Intel.

 

So ultimately the main brand name is Channel Voice but we will continue to add small sub communities (private business communities) for specfic partner types to ensure they have the tools they need to succeed in business.

 

Hope this helps a bit.

 

Scott

JoeSchueller Novice 9 posts since
Jul 15, 2008
Currently Being Moderated
Sep 11, 2008 6:55 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We call it PeopleConnect.  For a long time, our most heavily trafficed intranet site was PeopleFinder, a simple web front-end to our LDAP directory.  We wanted to use its "White Pages" equity and extend it into more of a "Yellow Pages" type of directory that not only let you find people (based on more than last name look up), but then also gave you the toos to connect with them, either via the content they've shared or the connections they have with others.

 

This branding eased the transition for those who didn't think Facebook or MySpace were appropriate for work.  Linking its equity to a tried and true solution will definitely ease our transition.

ted.hopton Advanced 1,774 posts since
Jun 30, 2008
Currently Being Moderated
Feb 25, 2009 8:17 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We're about 6 months into our Clearspace implementation, and our branding is still evolving. I can tell you that I really really wanted a clever, catchy and intuitively obvious name... and I failed on all three counts to get what I want. For whatever reason, people predominantly called it "the wiki" and after a while it was like spitting into the wind to try to name it something else. So, my advice to others is, pick a name before the masses pick one for you!! Or you'll be stuck with the lowest common denominator (Yeah, yeah, I know, Clearspace is much more than a wiki... and no one cares, it's just the wiki.)

 

I am trying to come up with a clever, catchy and intuitively obvious tagline and logo, though. I don't give up easily! We've got a contest going for both and have invited people to submit their ideas. So many creative and appealing options that I'm not sure how we'll settle on just one. Maybe we'll rotate through different taglines and logos... for "the wiki."

crossman Beginner 455 posts since
Aug 19, 2008
Currently Being Moderated
Dec 3, 2009 3:28 PM in response to: Ted Hopton
Re: How did you brand your internal social enterprise solution?

Ours is called Matrix (not "the Matrix") and per Ted's comment the name was not put up for debate or vote from users after the launch of the tool. It was the name the impelementation team chose and while our exec sponsors could have nixed the name we also didn't ask for their approval/sign-off on the name either.

 

Chosing a vendor-agnostic and product-agnostic name also came in handy when Clearspace was rebranded to Jive SBS earlier this year...

cliff.emrich Novice 103 posts since
Dec 5, 2009
Currently Being Moderated
Dec 5, 2009 6:23 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We aren't a customer yet but so far we are calling out POC Life Line (company name is Life Technologies)

peter.fields Novice 1 posts since
Dec 17, 2009
Currently Being Moderated
Dec 17, 2009 5:22 PM in response to: cliff.emrich
Re: How did you brand your internal social enterprise solution?

Hello Cliff,

 

Efficient way to find out the name.  It is quicker than walking over to your desk.

 

Regards

 

Peter

cliff.emrich Novice 103 posts since
Dec 5, 2009
Currently Being Moderated
Dec 17, 2009 7:09 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Glad you like it!  As indicated yesterday, we have created a video too for our global leadership meeting in January.

scotterob Novice 46 posts since
Jan 22, 2008
Currently Being Moderated
Jan 6, 2010 7:20 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

We have an internal naming system for our apps, in case we want to swap vendors or vendors swap names (SBS...).

 

We call our ERP system i:Manage, we call our help desk ticketing app i:Support, etc. So we had to come up with a one word name to follow i:

 

Gia didn't like this much; nor did she really like what we lit upon. The implementation team didn't have to clear it with anyone, though there was the possibility that senior mgmt would overrule it.

 

We thought of i:Share, i:Collaborate, i:Work, and a few others, rejecting them for one reason or another. We settled on i:Connect; it implies networking and is just vague enough to be inclusive of both social networking and collaboration. The name has caught on quickly and has been positively received. We've been kicking around some ideas for visually reinforcing the theme within SBS, and our move (today!) to 4.0 will make this easier to implement with updated layouts and widget options.

crossman Beginner 455 posts since
Aug 19, 2008
Currently Being Moderated
Jan 6, 2010 8:21 PM in response to: Scott Robertson
Re: How did you brand your internal social enterprise solution?

I think that's a good name, especially considering your internal 

nomenclature.

 

The tagline we use on our side and in internal advertising is "We're 

all connected". (our site name is Matrix)

 

On Jan 6, 2010, at 7:22 PM, "scotterob" <communities@jivesoftware.com

scotterob Novice 46 posts since
Jan 22, 2008
Currently Being Moderated
Jan 7, 2010 5:54 AM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

I didn't say you were wrong. We didn't really disagree with you, just giving you a friendly poke to draw you in.

 

We had a naming constraint, and luckily the name we chose caught on. I'm sure there are better names that do fit our convention, but at some point you have to decide and move on.

 

Cheers!

levi.watters Novice 10 posts since
Jul 21, 2009
Currently Being Moderated
Jan 7, 2010 8:23 PM in response to: Gia Lyons
Re: How did you brand your internal social enterprise solution?

Our is "Community". We went through "Business Networks" and many others but Community was the one that people settled on. Helps to emphasise the social.

mdcrocker Advanced 2,590 posts since
Jun 12, 2008
Currently Being Moderated
Jan 8, 2010 10:24 AM in response to: levi.watters
Re: How did you brand your internal social enterprise solution?

We call our internal community NetApp Live.  We are looking to change the label "community" and the new, even more meaningless for managers, Spaces, to a term that matches a current corporate goal.  We want to make sure using communities as a tool to support and accomplish an important goal provides the hook.

Mike

lars.plougmann Novice 10 posts since
Jan 4, 2010
Currently Being Moderated
Feb 19, 2010 5:27 AM in response to: Gia Lyons
It's all in the Cube

We are working with a UK law firm and the final name, after lots of ideas and iterations, is the Cube. This reflects the fact that we were able to structure the IA into six main spaces that represent all facets of the firm.

 

"Looking for something? It is probably in the Cube."

"Have something to share? Put it in the Cube."

scotterob Novice 46 posts since
Jan 22, 2008
Currently Being Moderated
Feb 19, 2010 6:34 AM in response to: Gia Lyons
Re: It's all in the Cube

Gia, you're so two-dimensional. JK, sorry couldn't resist.

 

I love the cube! Mentally represents a physical place to put stuff, and a catchy name. Does the cube spin when you think about it? Is it metallic and shiny?

lars.plougmann Novice 10 posts since
Jan 4, 2010
Currently Being Moderated
Feb 19, 2010 6:52 AM in response to: Gia Lyons
Re: It's all in the Cube

I should have added that inside the Cube, the informal space (that some may refer to as the 'water cooler') is called the Square. The Square has sub-spaces for stuff that is relevant only to specific offices and they are referred to as town squares, e.g. The London Square. Stuff that is relevant to the entire firm is posted to the Main Square.

 

We have discussed extending the geometric theme by renaming Groups to Circles, but that hasn't been agreed on yet, maybe it is taking the metaphor too far.

scotterob Novice 46 posts since
Jan 22, 2008
Currently Being Moderated
Feb 19, 2010 7:18 AM in response to: Gia Lyons
Re: It's all in the Cube

Don't stop, we love Euclidian Gia!

 

And I really like the geographic concept!

scotterob Novice 46 posts since
Jan 22, 2008
Currently Being Moderated
Feb 19, 2010 8:38 AM in response to: Gia Lyons
Re: It's all in the Cube

Town Square?

jennifer.bouani Novice 74 posts since
Oct 3, 2008
Currently Being Moderated
Feb 19, 2010 6:35 AM in response to: Gia Lyons
Re: It's all in the Cube

LOL!  Gia, you crack me up.

 

I think we're sticking with our well known intranet name:  Main Street

 

I ran a poll to see if employees thought we should change it to reflect the new collaborative nature.

 

Here's what we got >>

Main Street naming poll.jpg

 

 

More Like This

  • Retrieving data ...

Bookmarked By (2)