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538 Views 7 Replies Last post: Oct 23, 2009 7:09 AM by Brad Heller RSS
Manivannan Novice
Manivannan
48 posts since
Aug 12, 2008
Currently Being Moderated

Oct 22, 2009 11:42 PM

Cannot login to Forum

Hi there,

 

I cannot login in to my Jive forum. it saying that Invalid username, i can able to login till yesterday, i have verified and my username and password are valid and authentacating in other applicatoins, please suggest how to make this issue cleared, since no one has able to login into the site it becomes a high severity impact.

Attachments:
Tags: ldap, login, cannot, to, forum.
Expert
Brad Heller
3,518 posts since
Jun 18, 2009
Currently Being Moderated
Oct 23, 2009 3:22 AM in response to: Manivannan
Re: Cannot login to Forum

Hey there,

 

Unfortunately our Forums product has reached it's end of life and, as such, is unsupported. I would recommend you reset your password in this instance to make absolutely sure you're using the correct password.

 

Thanks,

Brad

Manivannan Novice
Manivannan
48 posts since
Aug 12, 2008
Currently Being Moderated
Oct 23, 2009 3:25 AM in response to: Brad Heller
Re: Cannot login to Forum

Thanks for your comments.

 

I’m sure I’m using the correct password, even none of the user are able to login to forums. It will be very great and timely help if you could provide more information to resolve this issue.

 

From: Brad Heller <communities@jivesoftware.com> [mailto:Brad Heller <communities@jivesoftware.com>]

Sent: Friday, October 23, 2009 3:52 PM

To: Chandra <manivannan.sugumar@lntinfotech.com>

Subject: Jive Forums New message: "Cannot login to Forum" KrL1c-g3f-1dzi

 

 

 

Manivannan,

 

A new message was posted in the thread "Cannot login to Forum":

 

http://www.jivesoftware.com/jivespace/message/290488#290488

 

Author : Brad Heller

Profile : http://www.jivesoftware.com/jivespace/people/brad.heller

 

Message:

Expert
Brad Heller
3,518 posts since
Jun 18, 2009
Currently Being Moderated
Oct 23, 2009 6:36 AM in response to: Manivannan
Re: Cannot login to Forum

Is your forum configured to use LDAP, perhaps? Can you verify that nothing has changed there?

Manivannan Novice
Manivannan
48 posts since
Aug 12, 2008
Currently Being Moderated
Oct 23, 2009 6:47 AM in response to: Brad Heller
Re: Cannot login to Forum

Yes,

We were using the application till 22-Oct without any problem. When we try to login to the application today we are getting an error which I had mentioned. IS there any way other than the admin screen to check for the LDAP settings? Please suggest.

FYI: we have tried changing the LDAP settings in Jive Property that also not seems to be working, still we got an same error.

 

 

From: Brad Heller <communities@jivesoftware.com> [mailto:Brad Heller <communities@jivesoftware.com>]

Sent: Friday, October 23, 2009 7:07 PM

To: Chandra <manivannan.sugumar@lntinfotech.com>

Subject: Jive Forums New message: "Cannot login to Forum" KrL1c-g3f-1dA8

 

 

 

Manivannan,

 

A new message was posted in the thread "Cannot login to Forum":

 

http://www.jivesoftware.com/jivespace/message/290540#290540

 

Author : Brad Heller

Profile : http://www.jivesoftware.com/jivespace/people/brad.heller

 

Message:

Expert
Brad Heller
3,518 posts since
Jun 18, 2009
Currently Being Moderated
Oct 23, 2009 6:53 AM in response to: Manivannan
Re: Cannot login to Forum

So it sounds like no users are able to log in? You can log in to the admin console via http://<the URL to your forum>/admin using the admin credentials.

Manivannan Novice
Manivannan
48 posts since
Aug 12, 2008
Currently Being Moderated
Oct 23, 2009 7:01 AM in response to: Brad Heller
Re: Cannot login to Forum

Yes correct... none of the user can login to the application. even we cant able to login to the admin console , we are getting the same error there too

 

 

Thanks & Regards,

Manivannan Sugumar

Intranet Portal and Lotus Notes Support

L&T Infotech

Mt.poonamallae high road,Manapakkam

Chennai-89.

Ph:044 2253 7402

Mobile:9787023450

 

 

 

Larsen & Toubro Infotech Ltd.

www.Lntinfotech.com<http://www.lntinfotech.com/>

 

This Document is classified as:

 

L&T Infotech Proprietary   L&T Infotech Confidential   L&T Infotech Internal Use Only   L&T Infotech General Business

 

This Email may contain confidential or privileged information for the intended recipient (s) If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.

 

 

Brad Heller <communities@jivesoftware.com>

 

10/23/2009 07:23 PM

Please respond to

communities <communities@jivesoftware.com>

 

To

Chandra <manivannan.sugumar@lntinfotech.com>

cc

Subject

Jive Forums New message: "Cannot login to Forum" KrL1c-g3f-1dAq

 

 

 

 

 

Manivannan,

 

A new message was posted in the thread "Cannot login to Forum":

 

http://www.jivesoftware.com/jivespace/message/290558#290558

 

Author  : Brad Heller

Profile : http://www.jivesoftware.com/jivespace/people/brad.heller

 

Message:

Expert
Brad Heller
3,518 posts since
Jun 18, 2009
Currently Being Moderated
Oct 23, 2009 7:09 AM in response to: Manivannan
Re: Cannot login to Forum

Who manages your AD server? Can you please sync with them regarding any changes to AD that were made on the 22nd? The only culprits here would be that someone has changed the AD settings, which can be modified via the DB directly, or something has changed in AD itself...

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