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1,438 Views 11 Replies Last post: Dec 7, 2009 9:09 AM by CurtisG RSS
line6tony Novice
line6tony
7 posts since
Nov 21, 2008
Currently Being Moderated

Oct 26, 2009 4:03 PM

Carriage returns not recognized

Hello. Regardless of if I use IE 7 or Firefox 3.5.3, my posts in the Clearspace community are not recognizing my carriage returns. The end result is that my posts end up as one big sentence. This does not help our professional image. Please let me know what to try and if you need any additional specs from me. Thanks.

CurtisG Jive Employee
CurtisG
5,505 posts since
Aug 2, 2007
Currently Being Moderated
Oct 26, 2009 4:54 PM in response to: Anthony Reese
Re: Carriage returns not recognized

Hi Anthony,

 

Are you seeing the same behavior here in the support area?  Are you using the 'html' editor or the regular version?

 

-Curtis

line6tony Novice
line6tony
7 posts since
Nov 21, 2008
Currently Being Moderated
Oct 26, 2009 5:37 PM in response to: Curtis Gross
Re: Carriage returns not recognized

Well, let me try. Here's a carriage return.

 

Let's see if the result is one paragraph. I am using the non-HTML version, like I do with our implementation.

line6tony Novice
line6tony
7 posts since
Nov 21, 2008
Currently Being Moderated
Oct 26, 2009 5:38 PM in response to: Anthony Reese
Re: Carriage returns not recognized

In this supportal, my carriage  return is recognized.

CurtisG Jive Employee
CurtisG
5,505 posts since
Aug 2, 2007
Currently Being Moderated
Oct 27, 2009 12:00 PM in response to: Anthony Reese
Re: Carriage returns not recognized

Anthony,

 

Is it just you impacted by this issue?  I scanned through your forums and saw uses of carriage returns through the site.  Is it sporadic?

 

-Curtis

line6tony Novice
line6tony
7 posts since
Nov 21, 2008
Currently Being Moderated
Oct 27, 2009 12:05 PM in response to: Curtis Gross
Re: Carriage returns not recognized

I'm the only one of our users that this happens to. It happens every time.

CurtisG Jive Employee
CurtisG
5,505 posts since
Aug 2, 2007
Currently Being Moderated
Oct 27, 2009 1:22 PM in response to: Anthony Reese
Re: Carriage returns not recognized

Anthony,

 

Does this issue persist across different computers as well?  It would be great to have a screencapture of what the carriage returns look like during the post (switching back and forth between the 'html' option) so that I can try to figure out what is not being inserted, or if there is a specific pattern.

 

Also - what OS are you on, XP? Vista?

 

Thanks!

 

-Curtis

line6tony Novice
line6tony
7 posts since
Nov 21, 2008
Currently Being Moderated
Oct 27, 2009 3:10 PM in response to: Curtis Gross
Re: Carriage returns not recognized

test post html.jpg

test post multiple.jpg

Attachments:
line6tony Novice
line6tony
7 posts since
Nov 21, 2008
Currently Being Moderated
Oct 27, 2009 3:12 PM in response to: Curtis Gross
Re: Carriage returns not recognized

I went to a Vista computer and saw the same problem on the first post, then went to HTML mode for the second post. It made paragraphs. I went back to standard mode for the subsequent two posts and they created paragraphs. My XP SP3 machine is what I normally use.

CurtisG Jive Employee
CurtisG
5,505 posts since
Aug 2, 2007
Currently Being Moderated
Oct 27, 2009 4:37 PM in response to: Anthony Reese
Re: Carriage returns not recognized

Anthony,

 

Can you try clearing your cache / cookies and re-post on the XP machine?  The behavior makes me think that there is an old version of the javascript cached in your browser.

 

-Curtis

line6tony Novice
line6tony
7 posts since
Nov 21, 2008
Currently Being Moderated
Dec 4, 2009 4:48 PM in response to: Curtis Gross
Re: Carriage returns not recognized

Just got back into this and cleared the cache. It looks like it worked. Thanks.

CurtisG Jive Employee
CurtisG
5,505 posts since
Aug 2, 2007
Currently Being Moderated
Dec 7, 2009 9:09 AM in response to: Anthony Reese
Re: Carriage returns not recognized

Anthony,

 

Glad to hear this worked for you, I am going to close this case out for now, please open a new case if anything else comes up.

 

-Curtis

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