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1,238 Views 10 Replies Last post: Nov 4, 2009 10:44 AM by nnewcomer RSS
nnewcomer Intermediate 547 posts since
May 11, 2009
Currently Being Moderated

Oct 30, 2009 1:47 PM

Removing Bookmarks

Removing bookmarks seems to be malfunctioning in our production system.

 

Have you seen this before?

long.tonthat Jive Employee 12,500 posts since
Apr 1, 2008
Currently Being Moderated
Oct 30, 2009 1:52 PM in response to: nnewcomer
Re: Removing Bookmarks

Hello Nova, could you please further elaborate on how the remove/delete bookmarks functionality is malfunctioning? Does it just not remove the bookmark from the system or is an error thrown, etc?

-Long

long.tonthat Jive Employee 12,500 posts since
Apr 1, 2008
Currently Being Moderated
Oct 30, 2009 2:03 PM in response to: nnewcomer
Re: Removing Bookmarks

Thanks for clarifying. Which browser are you currently using? Does this occur if you try using another browser (this will help us narrow down where the issue is occurring)

-Long

long.tonthat Jive Employee 12,500 posts since
Apr 1, 2008
Currently Being Moderated
Nov 2, 2009 9:00 AM in response to: nnewcomer
Re: Removing Bookmarks

Nova, I'm not able to replicate the issue on a stock/vanilla instance of 3.0.7 using Firefox or IE6.

 

Can you verify this isn't a theming issue by disabling all your themes and trying to to remove the bookmark?

 

If this doesn't work, please verify the exact steps you're executing to remove the bookmark and which page you're on. Screenshots will definitely help elaborate on this.

(e.g. are you in the Your Stuff > Bookmarks page or viewing the content and removing it from the doc, blog or discussions page)

long.tonthat Jive Employee 12,500 posts since
Apr 1, 2008
Currently Being Moderated
Nov 3, 2009 9:09 AM in response to: nnewcomer
Re: Removing Bookmarks

Hello Nova, glad you were able to isolate the issue to the themeing.

 

Regarding,

We made some changes to profile-macros.ftl and view-profile.ftl. Should we start there?

If possible, I would start by using the process of elimination (e.g. removing one template and seeing if that resolves the issue, otherwise, try removing the other). If this doesn't work, try reverting the customizations to the profile templates one by one to determine which changes caused bookmark removal to stop working.

 

Let me know if this helps,
-Long

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