Return to Jive Software

Up to Discussions in Support
381 Views 5 Replies Last post: Nov 4, 2009 8:41 AM by Long Ton That RSS
April Jacobs Novice
April Jacobs
130 posts since
Jul 7, 2009
Currently Being Moderated

Oct 23, 2009 1:33 PM

Problem with editing posts

The following has been duplicated by two users in my UAT environment:

 

  1. Find a post worthy of editing.
  2. Click Edit thread.
  3. Change both the Title and the Body text.
  4. Click Update.

 

Result: When I view the modified post, the title has changed - but the body text remains the same.

 

  • If I refresh the page, nothing changes.
  • If I log out and log in, nothing changes when I view the post.
  • If I click Edit thread again, I can see the modified body text!
  • Only if I click Update again do the changes take effect.
Long Ton That Jive Employee
Long Ton That
9,674 posts since
Apr 1, 2008
Currently Being Moderated
Oct 23, 2009 2:33 PM in response to: April Jacobs
Re: Problem with editing posts

April, thanks for the excellent steps in replicating the issue, I was definitely able to reproduce the issue locally. The discussion/post body appears to be getting stored correctly in the database (hence it showing up fine when editing the post again), however the cache isn't getting updated until you edit it again (or clear the caches).

 

I've gone ahead and filed a major bug report: CS-17139, thanks for bringing this to our attention and we apologize for the inconvenience.

-Long

April Jacobs Novice
April Jacobs
130 posts since
Jul 7, 2009
Currently Being Moderated
Oct 23, 2009 2:47 PM in response to: Long Ton That
Re: Problem with editing posts

Thanks. When does 3.0.9 come out?

Long Ton That Jive Employee
Long Ton That
9,674 posts since
Apr 1, 2008
Currently Being Moderated
Oct 23, 2009 2:54 PM in response to: April Jacobs
Re: Problem with editing posts

It's tentatively scheduled for October 30th

-Long

April Jacobs Novice
April Jacobs
130 posts since
Jul 7, 2009
Currently Being Moderated
Nov 3, 2009 6:37 PM in response to: Long Ton That
Re: Problem with editing posts

Should I just close this case? It won't be fixed until 3.0.10 from what I can tell.

Long Ton That Jive Employee
Long Ton That
9,674 posts since
Apr 1, 2008
Currently Being Moderated
Nov 4, 2009 8:41 AM in response to: April Jacobs
Re: Problem with editing posts

April, the bug has definitely been fixed by one of our developers and will be resolved in 3.0.10.

 

Unless you have any other questions or concerns regarding this, we typically do indeed close out the support ticket. Thanks,

-Long

More Like This

  • Retrieving data ...

Bookmarked By (0)

Case Product Issues

Loading Jira issues

Loading related product issues for this case
To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.
Making cases public allows other customers to learn from the solution of the case. It can also be used to gain feedback from others in the community. Ask our Support Engineers for more info, but we encourage you to make your cases public.