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169 Views 1 Replies Last post: Nov 5, 2009 10:58 AM by Todd West RSS
Kevin Miller Novice
Kevin Miller
3 posts since
Jan 31, 2009
Currently Being Moderated

Nov 5, 2009 5:37 AM

Moving Case to different Sev level

I am trying to move a case that is currently at Sev 3 to Sev 2, but the Move up and Move down links are not working.  The case was moved from from the General support area to our private supportal, if that makes any difference.

Tags: supportal
Todd West Jive Employee
Todd West
15,918 posts since
Jul 14, 2008
Currently Being Moderated
Nov 5, 2009 10:58 AM in response to: Kevin Miller
Re: Moving Case to different Sev level

Hi Kevin,

 

The move up and move down links only apply to cases within that severity level, this widget doesn't allow for changing of severity levels only the re-ordering of cases within a single level. Does that make sense? Thanks!

 

-Todd

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To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.
Making cases public allows other customers to learn from the solution of the case. It can also be used to gain feedback from others in the community. Ask our Support Engineers for more info, but we encourage you to make your cases public.